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Call Center Operations Manager Jobs in Tennessee

TENCU

Call Center Representative

Cookeville, TN

$21/hr

Friday, 8:00 AM-6:00 PM Compensation: $21/hour Employment Type: Full-Time (On-Site) Join our dynamic Operations Team in Cookeville, TN We're seeking an energetic and service-oriented Call Center ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

BCforward

Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to ... They will also process mailed opt-out information that has been scanned into a document management ...

M Street

Call Center Representative

Nashville, TN

$15.50 - $19.25/hr

We're seeking a Call Center Representative (Reservation Concierge) to join our team and play a key ... You'll manage reservations, support event operations, and provide exceptional administrative and ...

M Street

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

We're seeking a Call Center Representative (Reservation Concierge) to join our team and play a key ... You'll manage reservations, support event operations, and provide exceptional administrative and ...

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health

Call Center Representative

Brentwood, TN

$15.25 - $19/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health

Call Center Representative

Brentwood, TN · On-site

$15.25 - $19/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Tennessee

Call Center Operations Manager information

See Tennessee salary details

$28.6K

$66.9K

$123K

How much do call center operations manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for call center operations manager in Tennessee is $66,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $82,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Tennessee? The most popular types of Call Center Operations jobs in Tennessee are:
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What job categories do people searching Call Center Operations Manager jobs in Tennessee look for? The top searched job categories for Call Center Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Call Center Operations Manager jobs? Cities in Tennessee with the most Call Center Operations Manager job openings:
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Call Center Operations Manager jobs near you

Call Center Representative

TENCU

Cookeville, TN

$21/hr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Call Center Representative

Location: Cookeville, TN

Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-6:00 PM

Compensation: $21/hour

Employment Type: Full-Time (On-Site)

Join our dynamic Operations Team in Cookeville, TN

We're seeking an energetic and service-oriented Call Center Representative to join our team at our Cookeville branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care.

About TEN Credit Union

At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.

We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.

What You'll Do: With a dedication to a member centric approach

  • Provide friendly and efficient service via phone and email
  • Complete transactions and perform account maintenance
  • Assist members with product and service inquiries
  • Process consumer loan applications in compliance with regulations and internal policies
  • Strive for first-call resolution and a positive member experience

Benefits: What We Offer

We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.

What We're Looking For

  • High school diploma or equivalent (required)
  • Minimum one year of customer service experience; call center or financial institution experience preferred
  • A high level of proficiency in English and Spanish is preferred.
  • Professional demeanor and pleasant telephone voice
  • Ability to multitask and handle frequent interruptions
  • Must be able to work in a non-smoking environment
  • Must be able to sit and stand for extended periods
  • Ability to use a computer for long periods of time
  • Ability to lift up to 25 pounds

Join a credit union that is dedicated to its people and its purpose.

TENCU is an Equal Opportunity Employer.

*This job opportunity is only open to local candidates in Tennessee*

No recruiters please

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