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Workforce Management Manager Jobs in Tennessee (NOW HIRING)

ERMCO

Manager, Human Resources

Dyersburg, TN · On-site

As a trusted advisor to operations leadership, this role will focus on talent strategy, performance management, employee relations, workforce planning, and compliance to ensure manufacturing teams ...

kgs

Call Center Operations Manager

Nashville, TN

Oversee workforce management activities including staff scheduling, shift assignments, leave management, and real-time queue adjustments to maintain appropriate coverage levels across all shifts.

kgs

Call Center Operations Manager

Nashville, TN

Oversee workforce management activities including staff scheduling, shift assignments, leave management, and real-time queue adjustments to maintain appropriate coverage levels across all shifts.

Staff Management | SMX

Account Manager

Jackson, TN · On-site

$60K - $75K/yr

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...

New

HM Alpha Hotels

Complex Payroll Manager

Nashville, TN · On-site

$65K/yr

Develop and maintain payroll and labor management SOPs and training materials. * Provide training and support to managers regarding payroll procedures, labor management tools, and workforce ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What are the most commonly searched types of Workforce Management jobs in Tennessee?

The most popular types of Workforce Management jobs in Tennessee are:

What are popular job titles related to Workforce Management Manager jobs in Tennessee?

For Workforce Management Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Tennessee look for?

The top searched job categories for Workforce Management Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Workforce Management Manager jobs?

Cities in Tennessee with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Manager, Human Resources

ERMCO Dyersburg 2000 Hoff

Dyersburg, TN • On-site

Full-time

Re-posted 13 days ago

Job description

Overview
About ERMCO
Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.
With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.
Job Summary
The Human Resources Manager is a key strategic leader responsible for driving HR initiatives that enhance workforce effectiveness, operational efficiency, and organizational culture in a high-performance manufacturing environment. As a trusted advisor to operations leadership, this role will focus on talent strategy, performance management, employee relations, workforce planning, and compliance to ensure manufacturing teams are fully supported and aligned with business objectives. This position requires a proactive, hands-on HR leader who can influence at all levels, manage complex employee relations issues, drive cultural transformation, and champion workforce engagement. The ideal candidate is a proven problem-solver with a deep understanding of manufacturing operations, labor laws, and HR best practices, capable of balancing strategic initiatives with hands-on execution.
This role will be on-site in Dyersburg, TN. Relocation Assistance is available.
Responsibilities
Strategic HR Leadership & Business Partnership
  • Act as a trusted HR advisor and strategic thought partner to manufacturing leaders, providing guidance on workforce planning, talent strategy, and organizational design.
  • Collaborate on and implement enterprise-wide HR policies, programs, and initiatives that align with operational and business objectives, ensuring continuous improvement and workforce excellence.
  • Champion a high-performance culture by embedding accountability, leadership development, and employee engagement strategies across operations.

Talent Acquisition, Development & Retention
  • Partner with manufacturing leadership to identify workforce needs, recruit top talent, and build a strong pipeline of skilled production employees and operational leaders.
  • Collaborate with Talent Acquisition Function to drive innovative recruitment and retention strategies to minimize turnover, optimize workforce stability, and maintain strong staffing levels in a competitive labor market.
  • Partner with Learning & Development function to implement training and development programs that enhance technical skills, leadership capabilities, and regulatory compliance.
  • Support succession planning and leadership development within the manufacturing team to build a strong bench of future leaders.

Employee Relations & Workplace Culture
  • Serve as the primary HR contact for hourly and temporary employee workforce, operations teams, ensuring consistent application of HR policies, employment laws, and best practices.
  • Lead employee relations strategies, manage complex investigations, and provide guidance on disciplinary actions, conflict resolution, and grievance handling.
  • Foster an inclusive and engaged workplace culture, driving initiatives that improve morale, teamwork, and employee satisfaction.

Compliance, Safety & Workforce Management
  • Ensure full compliance with federal, state, and local employment laws, as well as industry-specific safety and labor regulations.
  • Partner with Safety Management to proactively address workplace safety concerns, support Workers' Compensation cases, and oversee Leave of Absence processes, including accommodations.

HR Metrics & Continuous Improvement
  • Utilize HR analytics and workforce data to track trends, measure HR effectiveness, and drive informed decision-making.
  • Continuously assess and improve HR processes to enhance efficiency, responsiveness, and overall employee experience.
  • Identify opportunities to integrate best-in-class HR practices that support a lean, high-performance manufacturing environment.

Qualifications
  • Bachelor's degree in human resources, Business Administration, or a related field 10-15 years of progressive HR leadership experience in manufacturing or industrial environment.
  • Deep expertise in employee relations, talent management, performance coaching, and HR compliance within a high-demand, high-velocity work setting.
  • Proven ability to partner with senior leadership, influence decision-making, and drive cultural transformation in an operational setting.
  • Strong working knowledge of employment laws, workforce management tools, and HRIS systems.
  • Exceptional leadership, communication, and problem-solving skills, with the ability to navigate complex situations and drive practical solutions.

Preferred Experience
  • HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.

Let's Build the Future Together
At ERMCO, your ideas matter, your growth is supported, and your impact is real. Whether you're building on early career experience or launching your professional journey, you'll have the opportunity to learn, contribute, and grow in a manufacturing environment that values innovation and collaboration.
Join ERMCO and TRANSFORM your career
Job Locations
US-TN-Dyersburg

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