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Call Center Manager Jobs in Tennessee (NOW HIRING)

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Manager, Call Center Department: Support Reports To: VP, Customer Support Operations Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern Overview: The Call Center ...

Quality Staffing

Call Center Operator

Nashville, TN · Hybrid

$21.50/hr

This role serves as a critical liaison among Ryan White field case managers, TDH partners, healt ... Call Center Operator Essential Duties & Responsibilities: * Program Support and Enrollment ...

Quality Staffing

Call Center Operator

Nashville, TN · Hybrid

$21.50/hr

This role serves as a critical liaison among Ryan White field case managers, TDH partners, healt ... Call Center Operator Essential Duties & Responsibilities: * Program Support and Enrollment ...

corpay

Call Center Supervisor

Brentwood, TN · On-site +1

You will report directly to the Senior Manager and regularly collaborate with internal teams. How We Work As a Call Center Supervisor, you will be expected to work in a hybrid environment. Corpay ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

corpay

Call Center Supervisor

Brentwood, TN · On-site +1

You will report directly to the Senior Manager and regularly collaborate with internal teams. How We Work As a Call Center Supervisor, you will be expected to work in a hybrid environment. Corpay ...

UHS

CALL CENTER SPECIALIST

Memphis, TN

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... management. Universal Health Services (UHS) One of the nation's largest and most respected ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... management. Universal Health Services (UHS) One of the nation's largest and most respected ...

BCforward

Call Center Agent

Knoxville, TN

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to ... They will also process mailed opt-out information that has been scanned into a document management ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... management. Universal Health Services (UHS) One of the nation's largest and most respected ...

Anserfone

Call Center Representative

Memphis, TN · On-site

$16/hr

Part-Time Call Center Representative Location: Memphis, TN Anserfone is seeking dedicated and ... Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Tennessee

Call Center Manager information

See Tennessee salary details

$26.8K

$57.9K

$99.4K

How much do call center manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for call center manager in Tennessee is $57,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,100.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Tennessee? The most popular types of Call Center jobs in Tennessee are:
What are popular job titles related to Call Center Manager jobs in Tennessee? For Call Center Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Tennessee look for? The top searched job categories for Call Center Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Call Center Manager jobs? Cities in Tennessee with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,937 per year, or $27.9 per hour.
Manager, Call Center

Manager, Call Center

One, Inc.

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Position Title: Manager, Call Center
Department: Support
Reports To: VP, Customer Support Operations
Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern
Overview:
The Call Center Department Manager leads day-to-day operations while driving strategic improvements across customer experience, operational efficiency, and team performance. This role is accountable for service delivery outcomes, including KPI achievement and cross-functional collaboration, ensuring the organization delivers high-quality, cost-effective, and scalable support.
This leader is an experienced call center manager, responsible for supervising daily operations and employees, while also identifying and implementing operational improvements and owning key initiatives and projects. Success in this role requires strong organization, reliability, and a results-driven mindset.
The Call Center Manager must demonstrate strong problem-solving capabilities, with the ability to identify, document, and resolve issues in real time. Equally important is the ability to foster a positive, high-performing team culture and build effective partnerships across the business.
This role requires excellent call center acumen, communication skills, problem resolution expertise, and project management capabilities.
Key Responsibilities:
  • Support a team of customer service professionals in all day-to-day responsibilities, including outbound calls, emails and following up on cases.
  • Coach call center staff through performance challenges
  • Analyze call center data, root cause analysis, product performance and prepare reports for upper management.
  • Evaluate staff and process effectiveness and performance.
  • Ensure all processes are enabling all staff members to achieve desired service levels, unit cost objectives and take corrective action, as needed
  • Lead team, project and process meetings
  • Prepare work schedules, process flow documentation, meeting notes, and project plans
  • Develop and maintain relationships with internal and external stakeholders, including customers, vendors, and partners.
  • Minor facility operation and administrative tasks

Skills & Abilities:
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills
  • Strong coaching and leadership skills, ability to motivate employees
  • Build and maintain a positive culture within the call center to attract and retain high-quality team members
  • Proficiency with technology software, including CRMs and phone systems
  • Strong Analytical and problem-solving skills with a focus on data driven decision making

Education & Experience:
  • Degree in Business, Communications, or commensurate experience
  • Minimum 2 years of call center management experience
  • Proven ability to lead and develop high-performing teams
  • Thorough knowledge of Windows, including Excel and Word, required
  • Insurance experience is preferred

Desired Traits:
People First Mindset, Problem Solver, Collaborator, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Standard indoor office setting; exposure to computer screens.
Physical:
Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
Vision:
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
Hearing:
Ability to hear in the normal audio range with or without corrections
Company Profile:
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."
Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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