The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and ...
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
Operations Manager Advanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team! Apply now for an instant interview! We offer: Opportunities to ...
New
Operations Manager Advanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team! Apply now for an instant interview! We offer: Opportunities to ...
New
Operations Manager Advanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team! Apply now for an instant interview! We offer: Opportunities to ...
New
Operations Manager Advanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team! Apply now for an instant interview! We offer: Opportunities to ...
New
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
Advanced Call Center Technologies Operations Manager Reports To : Site Director Department : Operations FLSA Status : Exempt Advanced Call Center Technologies is now seeking an experienced call ...
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.
Call Center Manager information
See Tennessee salary details
$26.8K - $33.4K
5% of jobs
$33.4K - $40K
13% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$40K - $46.6K
16% of jobs
The median wage is $53K / yr.
$46.6K - $53.2K
16% of jobs
$53.2K - $59.8K
15% of jobs
$64.2K is the 75th percentile. Wages above this are outliers.
$59.8K - $66.4K
14% of jobs
$66.4K - $73K
8% of jobs
$73K - $79.6K
6% of jobs
$79.6K - $86.2K
3% of jobs
$86.2K - $92.8K
2% of jobs
$92.8K - $99.4K
1% of jobs
$26.8K
$57.9K
$99.4K
How much do call center manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for call center manager in Tennessee is $57,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,100.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Tennessee? The most popular types of Call Center jobs in Tennessee are:
What are popular job titles related to Call Center Manager jobs in Tennessee? For Call Center Manager jobs in Tennessee, the most frequently searched job titles are:
- Call Center Operations Manager
- Veterans Affairs Call Center Remote
- Vp Call Center Operations
- Senior Vietnamese Call Center
- Act Call Center
- Call Center Supervisor
- Call Listener
- Work From Home Security Operations Center Soc Analyst
- Overnight Remote Call Center Supervisor
- Work From Home Tulane University Medical Center
What job categories do people searching Call Center Manager jobs in Tennessee look for? The top searched job categories for Call Center Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Call Center Manager jobs? Cities in Tennessee with the most Call Center Manager job openings:
Full-time
Re-posted 24 days ago
Ballad Health rating
6.5
Based on 228 frontline employees who took The Breakroom Quiz
605th of 887 rated healthcare providers
Job description
Job Description:
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center
Summary:
The Consumer Contact Center Manager is responsible for coordinating the daily functions of the Consumer Call Center team which serves as a central resource for our patients, community members, and healthcare providers with any questions, concerns, or needs specific to Ballad Health and the communities we serve. The Manager must promote effective communication and performance of duties to support the department's workflow and Team Members workload. The Manager will ensure excellent customer service provided by this team by way of complete and accurate customer documentation and ongoing team member training.
ESSENTIAL FUNCTIONS:
1. Oversees the day-to-day operations including managing staff and providing external and internal customer service
2. Provides on-site and virtual supervision and is directly involved in answering and monitoring phone lines to model productivity, quality, and customer service standards
3. Supervises all Team Member related matters including Hiring, training, coaching, evaluating performances, disciplining, and leading call center representatives as they provide support for customers
4. Assures that excellent customer service is provided by offering professional development to the Team Members of the Consumer Call Center through training, coaching and leadership
5. Escalates customer concerns appropriately and timely
6. Maintains knowledge base for the IT platforms, CRM management, phone system, and operational procedures specific to the call center
7. Ensures team is appropriately staffed at all times to handle call center volume
Requirements:
A Bachelor's degree in a Science, Health Related or Business field preferred. Must have excellent communications, marketing, and customer service skills.
Four to Five years of call center work experience needed with call center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Johnson City, TN
Location:
Bristol Regional Medical Center
What Ballad Health employees say
Pay
Benefits
Hours and flexibility
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About Ballad Health
Sourced by ZipRecruiter
Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Johnson City, TN, US