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Call Center Manager Jobs in Tennessee (NOW HIRING)

AE Landscape Borders

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

Marketing Manager/Supervisor What You'll Do: As a Call Center Representative at AE Landscape Borders, you'll be the first impression for incoming leads--answering calls, guiding homeowners, and ...

Biz Voice Boost

Call Center Representative

Nashville, TN · On-site

$15.50 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Quality Staffing

Call Center Operator

Nashville, TN · Hybrid

$21.50/hr

This role serves as a critical liaison among Ryan White field case managers, TDH partners, healt ... Call Center Operator Essential Duties & Responsibilities: * Program Support and Enrollment ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and ... Help to train new employees and inform them about the company's customer management policies ...

BCforward

Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to ... They will also process mailed opt-out information that has been scanned into a document management ...

Fast Pace Health

Call Center Specialist

Nashville, TN · On-site

$16.25 - $20.25/hr

Call Center Specialist Fast Pace Health strives to provide a best in class patient experience in ... Actively engages in conflict management to ensure strong customer service as needed with external ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Tennessee

Call Center Manager information

See Tennessee salary details

$26.8K

$57.9K

$99.4K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Tennessee is $57,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Tennessee? The most popular types of Call Center jobs in Tennessee are:
What are popular job titles related to Call Center Manager jobs in Tennessee? For Call Center Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Tennessee look for? The top searched job categories for Call Center Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Call Center Manager jobs? Cities in Tennessee with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $57,937 per year, or $27.9 per hour.

Call Center Representative

AE Landscape Borders

Nashville, TN • On-site

$18 - $24/hr

Other

Retirement, PTO

Posted 19 days ago

Job description

AE Landscape Borders is searching for a Call Center Representative who wants to join a fun, competitive, and growth-oriented position. This position plays a crucial role in driving our marketing efforts and ensuring our customers receive exceptional service.

Schedule:

  • Day Shift: 8 AM 4 PM (MonFri) + 1 weekend/month
  • Night Shift: 12 PM 8 PM (MonFri) + 1 weekend/month
  • When scheduled for the weekend, you will have Thursday & Friday off

Position: Call Center Representative

Department: Call Center

Location: Nashville, TN

Reporting to: Marketing Manager/Supervisor

What You'll Do:


As a Call Center Representative at AE Landscape Borders, you'll be the first impression for incoming leadsanswering calls, guiding homeowners, and setting high-quality appointments for our sales team. You'll confidently handle questions and objections, keep customer information organized, and help map out and optimize drive times for our design consultants to maximize efficiency. This role is fast-paced, team-driven, and focused on delivering results while providing a great customer experience. Your responsibilities will include:

Customer Assistance: Answering incoming calls and providing homeowners with information on our services, products, and pricing.

Appointment Scheduling: Setting up appointments for homeowners to meet with our home improvement experts.

Problem Solving: Addressing customer inquiries, resolving issues, and ensuring satisfaction throughout the customer journey.

Product Knowledge: Gaining a deep understanding of our home improvement offerings to effectively communicate their benefits.

Data Entry: Accurately documenting customer information and service requests in our system.

Qualifications:

  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and a passion for helping others.
  • Ability to handle a high volume of calls while maintaining professionalism.
  • Basic computer skills and familiarity with call center software are a plus.
  • Previous customer service experience is preferred but not required.

Why Choose AE Landscape Borders?

  • Competitive compensation package with performance-based incentives.
  • Ongoing training and development opportunities to enhance your skills.
  • High-energy, team-oriented environment.
  • Helping homeowners transform their spaces and improve their lives!
  • Opportunity to be part of a company that is rapidly growing!

#AEREQS

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Location:

  • Fort Wayne, IN 46825 (Preferred)

Shift availability:

  • Day Shift / Night Shift

Work Location: In person