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Workforce Management Jobs (NOW HIRING)

M&T Bank

Workforce Management Forecaster

Williamsville, NY · On-site

$26 - $43.34/hr

The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center. They will utilize information contained within our ...

giftHEALTH Inc

Workforce Management Lead

Columbus, OH · On-site

$75K - $92K/yr

Position Summary We are seeking a Workforce Management Lead to manage and develop our team of WFM analysts and schedulers day to day. This role owns the people side of Workforce Management, coaching ...

New

Morgan Stanley

Workforce Management, ED

Sandy, UT · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Morgan Stanley

Workforce Management, ED

New York, NY · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Morgan Stanley

Workforce Management, ED

Alpharetta, GA · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Morgan Stanley

Workforce Management, ED

Jersey City, NJ · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Morgan Stanley

Workforce Management, ED

Gilbert, AZ · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Morgan Stanley

Workforce Management, ED

New York, NY · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Morgan Stanley

Workforce Management, ED

Tampa, FL · On-site

This role owns the end-to-end Workforce Management (WFM) functional lifecycle for a regulated financial services contact center, spanning demand forecasting, capacity planning, staffing strategy, and ...

Stefanini

Workforce Management Consultant

Dearborn, MI · On-site

Stefanini is looking for a Workforce Management Consultant(Dearborn, MI) For quick apply, please reach out to Adil Khan at / We are seeking a Senior Technical Engineer to serve as a subject matter ...

USAA

Workforce Management Analyst II

San Antonio, TX · On-site +1

$54K - $94K/yr

The Opportunity As a dedicated Workforce Management II, you will be responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and ...

New

USAA

Workforce Management Analyst II

Colorado Springs, CO · On-site +1

$54K - $94K/yr

The Opportunity As a dedicated Workforce Management II, you will be responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and ...

New

USAA

Workforce Management Analyst II

Phoenix, AZ · On-site +1

$54K - $94K/yr

The Opportunity As a dedicated Workforce Management II, you will be responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and ...

New

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

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Workforce Management information

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$25K

$76.4K

$162K

How much do workforce management jobs pay per year?

As of Jul 17, 2026, the average yearly pay for workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In workforce management, high-paying roles such as project managers, operations managers, or senior coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and proficiency with management tools but may not always require a college degree.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is the WFM salary?

The salary for a Workforce Management (WFM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in the United States. Entry-level roles may start around $40,000, while experienced managers can earn over $100,000, especially with certifications in tools like NICE or Verint. WFM roles often require skills in data analysis, forecasting, and scheduling software.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It requires strong analytical skills and knowledge of business operations, making it a stable career option with opportunities for advancement in various industries. WFM professionals are valued for improving efficiency and reducing costs within organizations.

How can I make 2000 a week working from home?

Workforce management roles often involve overseeing staffing, scheduling, and resource allocation, which can pay between $20 and $50 per hour depending on experience and industry. To earn $2,000 weekly, one would need to work approximately 40-100 hours at these rates, or seek higher-paying positions, certifications, or freelance consulting opportunities in the field.

What does workforce management do?

Workforce management involves planning, scheduling, and analyzing employee work to ensure optimal productivity and service levels. It often uses specialized software and requires skills in data analysis, forecasting, and resource allocation to meet organizational goals.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
More about Workforce Management jobs
What cities are hiring for Workforce Management jobs? Cities with the most Workforce Management job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management jobs? States with the most job openings for Workforce Management jobs include:
What job categories do people searching Workforce Management jobs look for? The top searched job categories for Workforce Management jobs are:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.
Workforce Management Forecaster

Workforce Management Forecaster

M&T Bank

Williamsville, NY • On-site

$26 - $43.34/hr

Full-time

Re-posted 4 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

76th of 149 rated banks

Job description

Overview:
The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center. They will utilize information contained within our Workforce Management platform as well as use industry standard methods/tools to provide a long-term view of forecast (12 months) for one or two queues or workgroups. Shapes and drives strategy of the assigned team(s) and contributes to strategy of the assigned area(s).
Primary Responsibilities:
  • Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work group heads within and outside of TCC.
  • Provide detailed long term forecasting direction and oversight for one or two Contact Center queues.
  • Assist queue management on modeling of long-term strategies them in an overflow or skills-based routing paradigm.
  • Serve as a primary modeler during yearly budget/reforecast process.
  • Maintain configurations for pertinent scheduling software and troubleshoot related issues. Create staffing forecasts for all inbound/outbound call centers.
  • Create long-term forecasts for volume, handle-times, and staffing for multiple queues as well as full Contact Center Enterprise.
  • Is lead on providing staffing level recommendations and service level impacts for one-time system/bank conversions or other significant events.
  • Create schedules to fit with available resources, forecast staffing requirements.
  • Provide detailed analytical reporting and make recommendations as requested by management to assist in decision-making.
  • Identify, analyze, and interpret patterns or trends in call volume and Average Handle Time (AHT) data as well as employee shrinkage and productivity.
  • Identify and recommend issues that negatively impact service level achievement and recommend ways to improve these processes.
  • Manage long-term time off requests, including their resulting impact on staff scheduling, i.e., vacation, change requests.
  • Complete long-term schedule adjustments.
  • Communicate to management impacts of known events in the upcoming schedule sets.
  • Assist in projects impacting the Contact Center or Enterprise with detailed analysis.
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and termination.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:
Individual contributor role.
Capable of forecasting on a short term for multiple contact queues as well as long term forecasting for one or two queues.
Skills / Capabilities Required:
Minimum of 3 years' experience with workforce management software and forecasting/scheduling work.
Experience creating and designing reports in pertinent spreadsheet software and/or presentations.
Ability to complete detailed statistical analyses (regressions).
Detail-oriented.
Ability to multi-task in a fast-paced environment.
Capability to interact with Senior management.
Education and Experience Required:
Minimum 3 years' experience in a Planning or Forecasting WFM Role
Excellent communication and listening skills
Excellent knowledge of written and spoken English
Impeccable attention to detail
Exceptional people skills
Well-developed problem-solving and analytical skills
Ability to learn & manage multiple technical systems
Strong knowledge of Excel is necessary
Knowledge of Workforce management tools e.g., Shifttrack, aspect etc.
Education and Experience Preferred:
Genesys Cloud CX or Genesys WFM, Banking Industry Experience
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Williamsville, New York, United States of America

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