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Workforce Management Jobs in Seattle, WA (NOW HIRING)

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA · On-site

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business.

Aerotek

Workforce Manager

Everett, WA · On-site

$30 - $32/hr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Everett, WA

$30 - $32/hr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA · On-site

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business.

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Collaborate with business stakeholders, HR, Payroll, Operations, and IT teams to understand workforce management requirements and translate them into scalable solutions. * Configure and enhance UKG ...

Deloitte

UKG PRO HCM Senior Consultant

Seattle, WA · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

HireQuestNW

Branch Manager

Everett, WA · On-site

Support branch profitability through strategic growth and account management Operations & Workforce Management * Oversee daily staffing operations and workforce deployment * Ensure customer orders ...

TestingXperts

HCM Others | Kronos WFC

Seattle, WA · On-site

In Depth Knowledge on Workforce Management Products with working experience on multiple packages. Specialized knowledge on one package should also suffice. Strong Solution led Consulting capabilities ...

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Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Jobs in Seattle, WA

Workforce Management information

See Seattle, WA salary details

$28.5K

$87K

$184.4K

How much do workforce management jobs pay per year?

As of Jul 17, 2026, the average yearly pay for workforce management in Seattle, WA is $86,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $104,700.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In workforce management, high-paying roles such as project managers, operations managers, or senior coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and proficiency with management tools but may not always require a college degree.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is the WFM salary?

The salary for a Workforce Management (WFM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in the United States. Entry-level roles may start around $40,000, while experienced managers can earn over $100,000, especially with certifications in tools like NICE or Verint. WFM roles often require skills in data analysis, forecasting, and scheduling software.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It requires strong analytical skills and knowledge of business operations, making it a stable career option with opportunities for advancement in various industries. WFM professionals are valued for improving efficiency and reducing costs within organizations.

How can I make 2000 a week working from home?

Workforce management roles often involve overseeing staffing, scheduling, and resource allocation, which can pay between $20 and $50 per hour depending on experience and industry. To earn $2,000 weekly, one would need to work approximately 40-100 hours at these rates, or seek higher-paying positions, certifications, or freelance consulting opportunities in the field.

What does workforce management do?

Workforce management involves planning, scheduling, and analyzing employee work to ensure optimal productivity and service levels. It often uses specialized software and requires skills in data analysis, forecasting, and resource allocation to meet organizational goals.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Seattle, WA? The most popular types of Workforce Management jobs in Seattle, WA are:
What are popular job titles related to Workforce Management jobs in Seattle, WA? For Workforce Management jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Seattle, WA look for? The top searched job categories for Workforce Management jobs in Seattle, WA are:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $86,965 per year, or $41.8 per hour.
Workforce Management Analyst

Workforce Management Analyst

Crisis Connections

Seattle, WA • On-site

$68K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description

Workforce Management Analyst

Full-Time | Hybrid - Seattle, WA  - Washington residency required
Salary Range: $68,344 - $75,938

Shift:  Swing shift (4:00 PM-12:00 AM) through August, transitioning to overnight (12:00 AM-8:00 AM) thereafter.

Be part of something growing - and meaningful


This is a new position driven by organizational growth, reflecting the increasing demand for Crisis Connections' life-saving services. As our impact expands, so does our need for strong workforce planning to ensure help is always available when people reach out in moments of physical, emotional, and financial crisis.


As a Workforce Management Analyst, you won't just support operations - you'll help shape how our contact center scales, responds, and evolves. Your work will directly enable frontline staff to show up for individuals facing crisis across our community.

About Crisis Connections

Crisis Connections connects people in physical, emotional, and financial crisis to compassionate support and critical resources. We serve all people, with an emphasis on King County residents, and we are guided by values of care, inclusion, and empowerment. As demand for our services grows, we are investing in the systems and people that make our mission possible.

In this highly visible and impactful role, you will:

  • Forecast contact volume using historical data and real-time trends
  • Build and maintain staffing plans and schedules to ensure reliable coverage
  • Monitor queues, service levels, and agent adherence throughout the day
  • Make real-time, intraday adjustments to respond to spikes in demand or emergencies
  • Support surge staffing and contingency planning during high-volume or crisis events
  • Analyze performance metrics and identify trends, gaps, and opportunities
  • Produce regular and ad-hoc reports for operations and clinical leadership
  • Collaborate closely with operations and clinical teams to align staffing with service goals
  • Help balance service level targets with staff well-being and sustainable workloads

This role offers the opportunity to influence how a growing organization plans for the future while making an immediate difference every day.

Requirements

What You Bring

  • Experience in a contact center environment (inbound and/or outbound)
  • 2-3 years of workforce management experience, especially in forecasting or scheduling
  • Strong Excel skills and comfort working with data and reports.
  • Experience with Business Intelligence software (Power BI/Tableau)
  • Familiarity with workforce management or contact center scheduling tools
  • Ability to stay calm, adaptable, and collaborative in fast-changing situations
  • Experience with tools such as NICE/IEX, Five9, Genesys, Blue Pumpkin, or similar platforms is a plus but not required.

Why You'll Love Working Here


We believe thriving employees fuel a thriving mission. At Crisis Connections, you'll join a growing organization that values inclusion, authenticity, and professional growth.


Our benefits include:

  • 100% employer-paid medical, dental, and vision coverage
  • Generous paid time off and 12 paid holidays
  • ORCA transit pass discount and free parking
  • Retirement plan and flexible spending accounts
  • Short-term and long-term disability options
  • Opportunities to grow alongside an expanding mission-driven organization

Equal Opportunity Employer

Crisis Connections is an equal opportunity employer. We value a workforce that reflects the diverse communities we serve and are committed to creating a workplace where employees feel a sense of belonging and are valued for their contributions and unique perspectives.

Apply