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Workforce Management Manager Jobs in Seattle, WA

Aerotek

Workforce Manager

Everett, WA

$30 - $32/hr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

Everett, WA

$30 - $32/hr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA · On-site

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business.

AAA Washington

Workforce Coordinator

Bellevue, WA · On-site

$23.05 - $27.07/hr

In consultation with workforce stakeholders, focuses on executing schedules, managing changes, and supporting agents and leaders with scheduling needs in a fast paced, real-time environment. WHO WE ...

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business.

Amazon

Workforce Analyst, Amazon Autos

Seattle, WA · On-site

In this role you will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business.

HireQuestNW

Branch Manager

Everett, WA · On-site

Support branch profitability through strategic growth and account management Operations & Workforce Management * Oversee daily staffing operations and workforce deployment * Ensure customer orders ...

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Collaborate with business stakeholders, HR, Payroll, Operations, and IT teams to understand workforce management requirements and translate them into scalable solutions. * Configure and enhance UKG ...

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Workforce Management Manager information

See Seattle, WA salary details

$31.3K

$93K

$156.5K

How much do workforce management manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for workforce management manager in Seattle, WA is $92,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $132,600.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Seattle, WA? The most popular types of Workforce Management jobs in Seattle, WA are:
What are popular job titles related to Workforce Management Manager jobs in Seattle, WA? For Workforce Management Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Seattle, WA look for? The top searched job categories for Workforce Management Manager jobs in Seattle, WA are:
Workforce Management Manager jobs near you
Workforce Management Analyst

Workforce Management Analyst

Crisis Connections

Seattle, WA • On-site

$68K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Workforce Management Analyst
Full-Time Hybrid - Seattle, WA - Washington residency required
Salary Range: $68,344 - $75,938
Shift: Swing shift (4:00 PM-12:00 AM) through August, transitioning to overnight (12:00 AM-8:00 AM) thereafter.
Be part of something growing - and meaningful
This is a new position driven by organizational growth, reflecting the increasing demand for Crisis Connections' life-saving services. As our impact expands, so does our need for strong workforce planning to ensure help is always available when people reach out in moments of physical, emotional, and financial crisis.
As a Workforce Management Analyst, you won't just support operations - you'll help shape how our contact center scales, responds, and evolves. Your work will directly enable frontline staff to show up for individuals facing crisis across our community.
About Crisis Connections
Crisis Connections connects people in physical, emotional, and financial crisis to compassionate support and critical resources. We serve all people, with an emphasis on King County residents, and we are guided by values of care, inclusion, and empowerment. As demand for our services grows, we are investing in the systems and people that make our mission possible.
In this highly visible and impactful role, you will:
  • Forecast contact volume using historical data and real-time trends
  • Build and maintain staffing plans and schedules to ensure reliable coverage
  • Monitor queues, service levels, and agent adherence throughout the day
  • Make real-time, intraday adjustments to respond to spikes in demand or emergencies
  • Support surge staffing and contingency planning during high-volume or crisis events
  • Analyze performance metrics and identify trends, gaps, and opportunities
  • Produce regular and ad-hoc reports for operations and clinical leadership
  • Collaborate closely with operations and clinical teams to align staffing with service goals
  • Help balance service level targets with staff well-being and sustainable workloads

This role offers the opportunity to influence how a growing organization plans for the future while making an immediate difference every day.
Requirements
What You Bring
  • Experience in a contact center environment (inbound and/or outbound)
  • 2-3 years of workforce management experience, especially in forecasting or scheduling
  • Strong Excel skills and comfort working with data and reports.
  • Experience with Business Intelligence software (Power BI/Tableau)
  • Familiarity with workforce management or contact center scheduling tools
  • Ability to stay calm, adaptable, and collaborative in fast-changing situations
  • Experience with tools such as NICE/IEX, Five9, Genesys, Blue Pumpkin, or similar platforms is a plus but not required.

Why You'll Love Working Here
We believe thriving employees fuel a thriving mission. At Crisis Connections, you'll join a growing organization that values inclusion, authenticity, and professional growth.
Our benefits include:
  • 100% employer-paid medical, dental, and vision coverage
  • Generous paid time off and 12 paid holidays
  • ORCA transit pass discount and free parking
  • Retirement plan and flexible spending accounts
  • Short-term and long-term disability options
  • Opportunities to grow alongside an expanding mission-driven organization

Equal Opportunity Employer
Crisis Connections is an equal opportunity employer. We value a workforce that reflects the diverse communities we serve and are committed to creating a workplace where employees feel a sense of belonging and are valued for their contributions and unique perspectives.
Salary Description
$68,344 - $75,938

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