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Call Center Manager Jobs in Seattle, WA (NOW HIRING)

Seatown

Call Center Manager

Mukilteo, WA · On-site

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Lynnwood, WA

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Mukilteo, WA · On-site

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Mukilteo, WA · On-site

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Everett, WA · On-site

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Seatown

Call Center Manager

Mukilteo, WA

$95K - $110K/yr

Overview The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational ...

Gene Johnson

Call Center Manager

Woodinville, WA

$85K - $115K/yr

We're looking for an experienced Call Center Manager who is passionate about developing people, improving processes, and delivering an outstanding customer experience. This role will oversee the ...

New

Gene Johnson

Call Center Manager

Woodinville, WA

$85K - $115K/yr

We're looking for an experienced Call Center Manager who is passionate about developing people, improving processes, and delivering an outstanding customer experience. This role will oversee the ...

New

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

Call Center Representative Corporate Office Extension - Tacoma, WA 98418 Overview Salary Range $21.50 - $26.50 Hourly Level Entry Position Type Full Time Job Shift Mon - Fri, Rotating 1/2 Days Sat ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Seattle, WA

Call Center Manager information

See Seattle, WA salary details

$33.6K

$72.6K

$124.6K

How much do call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center manager in Seattle, WA is $72,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Seattle, WA? The most popular types of Call Center jobs in Seattle, WA are:
What are popular job titles related to Call Center Manager jobs in Seattle, WA? For Call Center Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Seattle, WA look for? The top searched job categories for Call Center Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Call Center Manager jobs? Cities near Seattle, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,643 per year, or $34.9 per hour.

Call Center Manager

Seatown

Mukilteo, WA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Overview

The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume, trade-based call center. This role drives revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals.

Key Responsibilities

  • Lead daily operations across customer service, dispatch, and install coordination teams

  • Drive booking rates, conversion performance, and customer experience metrics

  • Develop and execute operational strategies aligned with growth and revenue targets

  • Coach and develop supervisors and team leads; manage teams of 15-20+ employees

  • Oversee workforce planning, reporting, and performance management

  • Optimize CRM and call center technology, including ServiceTitan

  • Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery

  • Serve as escalation point for high-impact customer issues

Qualifications

  • Experience managing a $20M+ call center operation

  • Background in dispatch, customer service, and install coordination in the trades

  • Experience in at least two of the following: HVAC, electrical, plumbing, sewer
    (or large single-trade call center experience)

  • Proven leadership of 15-20+ person teams

  • Strong reporting and performance management skills

  • Experience with ServiceTitan and Microsoft Office

Expectations

  • In-office role, Monday-Friday (minimum 8 hours/day)

  • Hands-on, reliable leader available during team working hours

Benefits

  • Medical, dental, vision

  • 401(k) with company match

  • Supportive Team Environment

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