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Call Center Manager Jobs in Seattle, WA (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you'll be ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$5.0K/mo

Call Center Representative Corporate Office Extension - Tacoma, WA 98418 Overview Salary Range $21.50 - $26.50 Hourly Level Entry Position Type Full Time Job Shift Mon - Fri, Rotating 1/2 Days Sat ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

As our Patient Access Specialist (Call Center Representative), you will help our patients and their families by providing essential operational support and scheduling services, so they can easily ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

... paced call center environment. Key Responsibilities * Serve as the primary point of contact for ... Manage roadside assistance cases from initial intake through resolution, including service ...

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Call Center Manager information

See Seattle, WA salary details

$33.6K

$72.7K

$124.7K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Seattle, WA is $72,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $85,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Seattle, WA?

The most popular types of Call Center jobs in Seattle, WA are:

What are popular job titles related to Call Center Manager jobs in Seattle, WA?

For Call Center Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Seattle, WA look for?

The top searched job categories for Call Center Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Call Center Manager jobs?

Cities near Seattle, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $72,685 per year, or $34.9 per hour.

Call Center Trainer

MV Transportation

Kent, WA • On-site

$32 - $32.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

81st of 99 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation.
Job Responsibilities:
  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
  • Assist with customer complaints or inquiries from client or senior management.
  • Assist in identifying training needs.
  • Monitor random calls to improve quality.
  • Minimize errors and track performance.

Qualifications
Talent Requirements:
  • Two (2) years supervisory experience.
  • Experience with Trapeze a must.
  • Highly organized with the ability to handle multiple projects simultaneously.
  • Excellent customer service skills.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Proficient in Microsoft Office software.
  • Ability to work a varied schedule.
  • Demonstrated ability to supervise with a "Safety First" attitude.

Starting Pay Rate: $32 - $32.47/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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