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Call Center Manager Jobs in Spokane, WA (NOW HIRING)

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

PRISM Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Call Center Representative This onsite role is located at Spokane Eye Clinic, Spokane, WA, which is part of Prism Vision Group. Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call ...

Bath Planet

Call Center Representative

Spokane, WA · On-site

$18 - $20/hr

Call Center Representative Spokane Valley, WA $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Spokane, WA

Call Center Manager information

See Spokane, WA salary details

$29.8K

$64.5K

$110.7K

How much do call center manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center manager in Spokane, WA is $64,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Spokane, WA?

The most popular types of Call Center jobs in Spokane, WA are:

What are popular job titles related to Call Center Manager jobs in Spokane, WA?

For Call Center Manager jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Spokane, WA look for?

The top searched job categories for Call Center Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Call Center Manager jobs?

Cities near Spokane, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,544 per year, or $31 per hour.

Call Center Manager

Luxury Bath Technologies

Liberty Lake, WA • On-site

$50K/yr

Full-time

Posted 4 days ago

Job description

Call Center Manager

Luxury Bath of Spokane
Location: Spokane, WA
Compensation: $50,000 annually + performance bonuses

About Us

Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.

America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.

Responsibilities
  • Schedule and confirm appointments for our sales team
  • Recruit, train, coach, and manage Call Center Representatives
  • Answer inbound calls and make outbound calls to prospective customers
  • Deliver exceptional customer service and resolve customer concerns
  • Manage and coordinate sales representatives' schedules
  • Monitor team performance and ensure productivity goals are met
  • Achieve weekly and monthly appointment-setting quotas
  • Track key performance metrics and provide performance feedback
  • Maintain accurate customer records and reporting
Qualifications
  • Previous call center leadership or management experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time management abilities
  • Comfortable using CRM systems and Microsoft Office applications
  • Ability to motivate and develop a team
  • Strong problem-solving and conflict-resolution skills
  • High school diploma or equivalent required
What We Offer
  • Competitive base salary of $50,000 annually
  • Monthly and quarterly bonus opportunities
  • Career growth with a rapidly expanding company
  • Paid training
  • Supportive team environment
  • Opportunity to make a direct impact on company growth

Apply today and become part of a growing organization dedicated to delivering exceptional home improvement solutions and outstanding customer experiences.

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