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Call Center Manager Jobs in Spokane, WA (NOW HIRING)

Bath Planet

Call Center Representative

Spokane, WA · On-site

$18 - $20/hr

Call Center Representative Spokane Valley, WA $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

PRISM Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Call Center Representative This onsite role is located at Spokane Eye Clinic, Spokane, WA, which is part of Prism Vision Group. Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

Prism Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

Sound Telecom

Call Center Representative

Spokane, WA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Full-Time Call Center RepresentativeLocation: Spokane, WA (In-Office) l Pay: $18-$21/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Sound Telecom, we ...

Kinwell

Healthcare Call Center Representative

Spokane, WA · On-site

$16.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

TEKsystems

Banking Call Center Rep

Spokane, WA

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... High-volume inbound call center environment with back-to-back calls. * Remote work eligibility ...

TEKsystems

Banking Call Center Rep

Spokane, WA

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... High-volume inbound call center environment with back-to-back calls. * Remote work eligibility ...

Sound Telecom

Full-Time Call Center Representative

Spokane, WA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location : Spokane, WA (In-Office) l Pay: $18-$21/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Sound Telecom ...

Sound Telecom

Full-Time Call Center Representative

Spokane, WA

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location : Spokane, WA (In-Office) l Pay: $18-$21/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Sound Telecom ...

Sound Telecom

Full-Time Call Center Representative

Spokane, WA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location: Spokane, WA (In-Office) Pay: $18-$21/hr Schedule: 40 hours/week, 10-hr shifts Must work one weekend day (Sat or Sun) and Holidays At Sound Telecom, we ...

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Call Center Manager information

See Spokane, WA salary details

$29.8K

$64.5K

$110.7K

How much do call center manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center manager in Spokane, WA is $64,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Spokane, WA?

The most popular types of Call Center jobs in Spokane, WA are:

What are popular job titles related to Call Center Manager jobs in Spokane, WA?

For Call Center Manager jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Spokane, WA look for?

The top searched job categories for Call Center Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Call Center Manager jobs?

Cities near Spokane, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,544 per year, or $31 per hour.

Call Center Team Manager

Sears Holdings

Spokane Valley, WA • On-site

Full-time

Re-posted 13 hours ago

Transformco rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description
Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Job Description
Great opportunity to lead high performance teams! Drives revenue and through the coaching and development of call center sales agents. Responsibilities include coaching for improvement, monitoring and managing performance, and fostering a fun, productive environment. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.
Qualifications
RESPONSIBILITIES: Directly supervises a team of call center agents in a sales environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Recent Supervisory experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=265775BR&codes

What Transformco employees say

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About Transformco

Sourced by ZipRecruiter

Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Hoffman Estates, IL, US

Year founded

2019

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