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Remote Call Center Supervisor Jobs in Spokane, WA

TEKsystems

HYBRID - Contact Center Associate

Spokane, WA · Remote

$20/hr

Contact Center Associate | Remote within Spokane area Immediate Openings | Remote (Within 60 Miles ... This isn't just another call center job. It's an opportunity to support individuals, providers, and ...

Corporate Tools

Sales Representative

Post Falls, ID · On-site +1

$40K/yr

Demonstrated experience in a consultative sales role, ideally in a call center or remote environment. * Strong verbal and written communication skills with the ability to articulate solutions clearly ...

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Remote Call Center Supervisor information

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$29.8K

$64.5K

$110.7K

How much do remote call center supervisor jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote call center supervisor in Spokane, WA is $64,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $75,800.00 per year, depending on experience, location, and employer.

What is a remote call center supervisor?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive as a remote call center supervisor?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by remote call center supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What are the most commonly searched types of Call Center Supervisor jobs in Spokane, WA?

The most popular types of Call Center Supervisor jobs in Spokane, WA are:

What are popular job titles related to Remote Call Center Supervisor jobs in Spokane, WA?

For Remote Call Center Supervisor jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Supervisor jobs in Spokane, WA look for?

The top searched job categories for Remote Call Center Supervisor jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Remote Call Center Supervisor jobs?

Cities near Spokane, WA with the most Remote Call Center Supervisor job openings:

Remote Call Center Supervisor jobs near you
Infographic showing various Remote Call Center Supervisor job openings in Spokane, WA as of August 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Temporary. Highlights an 100% Remote job distribution, with an average salary of $64,544 per year, or $31 per hour.

Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)

Medix

Spokane, WA • On-site, Remote

$16 - $20/hr

Full-time

Medical

Re-posted 5 days ago

Job description

Overview
We are seeking a candidate to join our team as a Customer Service Representative in Member Services. In this role, you will act as the primary point of contact for healthcare plan members, providing essential support regarding coverage, claims, and benefits. If you are an empathetic, dependable professional looking to grow your career within a top-tier healthcare system, we would love to connect with you!
Key Responsibilities
  • Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits, coverage details, claims status, and billing statements.
  • Issue Resolution: Handle member complaints and work diligently to resolve complex concerns with high empathy and emotional intelligence.
  • System & Website Support: Guide members through website navigation, online account troubleshooting, and locating in-network healthcare providers.
  • Billing & Financial Support: Respond to inquiries concerning premium amounts, remittance, provider assistance units, and Medicare units.
  • Multitasking: Navigate multiple internal computer systems and software tools simultaneously while assisting callers on live lines.

Work Environment & Schedule
  • Work Modality: 100% Remote. Candidates must be local to either Spokane, WA, or Renton, WA, for initial equipment pickup and in the event of tech/outage support.
  • Class Start Date: September 14, 2026.
  • Training Phase: 8:30 AM - 5:00 PM PST (Monday through Friday) for the first 3 weeks. Attendance is mandatory for all training sessions.
  • Nesting Phase: 8:30 AM - 5:00 PM PST for 2 to 3 weeks following classroom training, working directly with hands-on mentors.
  • Regular Schedule: After training and nesting, assigned shifts will fall within the operating window of 7:00 AM - 5:00 PM PST (8-hour daily shifts, 40 hours per week).

Requirements & Qualifications
Required:
  • Experience: Minimum of 1 year of high-volume call center experience.
  • Education: High School Diploma or GED (verification required).
  • Technical Setup: Dedicated, quiet, and private home workspace with high-speed internet.
  • Skills: Strong customer service background, computer proficiency, active listening, and the ability to handle upset callers with patience and professionalism.

Preferred:
  • Background or prior experience working in the healthcare/health insurance industry.

Background & Compliance
  • Full employment history and education verification are required.
  • Pre-employment background check (including Washington criminal search).
  • Drug screen required (note: drug panel tests for marijuana).

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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