ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Spokane, WA

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...

Sound Telecom

Call Center Representative

Spokane, WA · On-site

$18 - $21/hr

Part-Time Call Center Representative Location: Spokane, WA Sound Telecom is seeking dedicated and ... We are seeking a detail-oriented professional to manage a high volume of incoming calls with a ...

Kinwell

Healthcare Call Center Representative

Spokane, WA

$16.25 - $20.25/hr

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... operations.They will also provide support when needed to manage patient check-in and check-out,scan ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...

TEKsystems

Banking Call Center Rep

Spokane, WA · On-site

$21/hr

Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

TEKsystems

Banking Call Center Rep

Spokane, WA

$21/hr

Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

Boise Cascade

Operations Manager

Spokane Valley, WA

$64K - $125K/yr

Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...

Boise Cascade

Operations Manager

Spokane Valley, WA · On-site

$31.11 - $60.43/hr

Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Spokane, WA

Call Center Operations Manager information

See Spokane, WA salary details

$32.3K

$75.6K

$139.1K

How much do call center operations manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for call center operations manager in Spokane, WA is $75,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $93,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Spokane, WA? For Call Center Operations Manager jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Spokane, WA look for? The top searched job categories for Call Center Operations Manager jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Call Center Operations Manager jobs? Cities near Spokane, WA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Spokane, WA as of July 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,507 per year, or $35.8 per hour.
Call Center Team Manager

Call Center Team Manager

Sears Holdings

Spokane Valley, WA

Full-time

Posted 7 days ago

Transformco rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description

Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.

Job Description

Great opportunity to lead high performance teams! Drives revenue and through the coaching and development of call center sales agents. Responsibilities include coaching for improvement, monitoring and managing performance, and fostering a fun, productive environment. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.

Qualifications

RESPONSIBILITIES: Directly supervises a team of call center agents in a sales environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Recent Supervisory  experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

 

Copy Link or Click To Apply:

https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=265775BR&codes

What Transformco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Transformco logo

About Transformco

Sourced by ZipRecruiter

Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Hoffman Estates, IL, US

Year founded

2019

Social media

FacebookTwitter

View All Transformco Jobs

Apply