Company Description Sears Holdings Customer Support Call Centers is our national support operation ... center sales agents. Responsibilities include coaching for improvement, monitoring and managing ...
Company Description Sears Holdings Customer Support Call Centers is our national support operation ... center sales agents. Responsibilities include coaching for improvement, monitoring and managing ...
Company Description Sears Holdings Customer Support Call Centers is our national support operation ... center sales agents. Responsibilities include coaching for improvement, monitoring and managing ...
Company Description Sears Holdings Customer Support Call Centers is our national support operation ... center sales agents. Responsibilities include coaching for improvement, monitoring and managing ...
Call Center Representative
Spokane Valley, WA · On-site
$18 - $20/hr
Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Call Center Representative
Spokane Valley, WA · On-site
$18 - $20/hr
Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Call Center Representative
Spokane, WA · On-site
$18 - $20/hr
Call Center Representative Spokane Valley, WA $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Call Center Representative
Spokane, WA · On-site
$18 - $20/hr
Call Center Representative Spokane Valley, WA $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Quick apply
Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Call Center Representative
Spokane Valley, WA · On-site
$18 - $20/hr
Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Call Center Representative
Spokane Valley, WA · On-site
$18 - $20/hr
Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...
Healthcare Call Center Representative
Spokane, WA · On-site
$16.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole ... operations. They will also provide support when needed to manage patient check-in and check-out ...
Healthcare Call Center Representative
Spokane, WA · On-site
$16.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole ... operations. They will also provide support when needed to manage patient check-in and check-out ...
Healthcare Call Center Representative
Spokane, WA · On-site
$16.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... operations.They will also provide support when needed to manage patient check-in and check-out,scan ...
Healthcare Call Center Representative
Spokane, WA · On-site
$16.25 - $20.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... operations.They will also provide support when needed to manage patient check-in and check-out,scan ...
Full Time Call Center Agent
Spokane, WA · On-site
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Full Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...
Full Time Call Center Agent
Spokane, WA · On-site
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Full Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...
Recognize operational challenges and suggest recommendations to management, as necessary * Ability ... Call center experience required (3+ years preferred) * Experience in medical claim processing is a ...
Recognize operational challenges and suggest recommendations to management, as necessary * Ability ... Call center experience required (3+ years preferred) * Experience in medical claim processing is a ...
Banking Call Center Rep
Spokane, WA · On-site
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Quick apply
Banking Call Center Rep
Spokane, WA · On-site
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Banking Call Center Rep
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Banking Call Center Rep
$21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Regional Operations Manager
Spokane, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Develop and refine distribution center operational systems, processes, and policies consistent with ... Fleet and Transportation Management: * Provide overall leadership for the regional fleet program ...
Regional Operations Manager
Spokane, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Develop and refine distribution center operational systems, processes, and policies consistent with ... Fleet and Transportation Management: * Provide overall leadership for the regional fleet program ...
Operations Manager
Spokane Valley, WA · On-site
$64K - $125K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Operations Manager
Spokane Valley, WA · On-site
$64K - $125K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Quick apply
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Operations Manager
Spokane, WA · On-site
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Quick apply
Operations Manager
Spokane, WA · On-site
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Operations Manager
Spokane Valley, WA · On-site
$31.11 - $60.43/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Operations Manager
Spokane Valley, WA · On-site
$31.11 - $60.43/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manages the order fulfillment, "will call", and on-time delivery functions including product selection, loading, and transportation. The Operations Manager resolves problems regarding shipment or ...
Contributes to the development of contact center operational insights by gathering and inputting ... management. Collaborates with others to address business problems; escalates issues or risks as ...
Contributes to the development of contact center operational insights by gathering and inputting ... management. Collaborates with others to address business problems; escalates issues or risks as ...
Cloud Infrastructure Operations Manager
Liberty Lake, WA · On-site
$12K - $165K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage a Data Center Operations Team responsible for the installation, maintenance and operation of the organization's IT infrastructure. * Ensures electrical, HVAC, and other data center ...
Cloud Infrastructure Operations Manager
Liberty Lake, WA · On-site
$12K - $165K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage a Data Center Operations Team responsible for the installation, maintenance and operation of the organization's IT infrastructure. * Ensures electrical, HVAC, and other data center ...
Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)
Spokane, WA · On-site +1
$16 - $20/hr
Medical
Minimum of 1 year of high-volume call center experience. * Education: High School Diploma or GED ... Due to these job duties, this position has a significant impact on the business operations and ...
Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)
Spokane, WA · On-site +1
$16 - $20/hr
Medical
Minimum of 1 year of high-volume call center experience. * Education: High School Diploma or GED ... Due to these job duties, this position has a significant impact on the business operations and ...
Call Center Operations Manager information
See Spokane Valley, WA salary details
$31.5K - $41K
4% of jobs
$41K - $50.5K
13% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$50.5K - $59.9K
32% of jobs
The median wage is $60.5K / yr.
$59.9K - $69.4K
18% of jobs
$69.4K - $78.9K
6% of jobs
$82.4K is the 75th percentile. Wages above this are outliers.
$78.9K - $88.3K
4% of jobs
$88.3K - $97.8K
4% of jobs
$97.8K - $107.2K
3% of jobs
$107.2K - $116.7K
6% of jobs
$116.7K - $126.2K
7% of jobs
$126.2K - $135.6K
1% of jobs
$31.5K
$73.8K
$135.6K
How much do call center operations manager jobs pay per year?
As of Aug 15, 2026, the average yearly pay for call center operations manager in Spokane Valley, WA is $73,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $91,100.00 per year, depending on experience, location, and employer.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Spokane Valley, WA?
For Call Center Operations Manager jobs in Spokane Valley, WA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Spokane Valley, WA look for?
The top searched job categories for Call Center Operations Manager jobs in Spokane Valley, WA are:
What cities near Spokane Valley, WA are hiring for Call Center Operations Manager jobs?
Cities near Spokane Valley, WA with the most Call Center Operations Manager job openings:
Transformco rating
5.0
Based on 14 frontline employees who took The Breakroom Quiz
Job description
Company Description
Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Job Description
Great opportunity to lead high performance teams! Drives revenue and through the coaching and development of call center sales agents. Responsibilities include coaching for improvement, monitoring and managing performance, and fostering a fun, productive environment. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.
Qualifications
RESPONSIBILITIES: Directly supervises a team of call center agents in a sales environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Recent Supervisory experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Copy Link or Click To Apply:
https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=265775BR&codes
Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Job Description
Great opportunity to lead high performance teams! Drives revenue and through the coaching and development of call center sales agents. Responsibilities include coaching for improvement, monitoring and managing performance, and fostering a fun, productive environment. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.
Qualifications
RESPONSIBILITIES: Directly supervises a team of call center agents in a sales environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Recent Supervisory experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Copy Link or Click To Apply:
https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=265775BR&codes
What Transformco employees say
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About Transformco
Sourced by ZipRecruiter
Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Hoffman Estates, IL, US
Year founded
2019