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Call Center Operations Manager Jobs in Battle Ground, WA

Gateway Communications

Be Seen First

Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Gateway Communications

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Call Center Representative

Portland, OR · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Gateway Communications

Be Seen First

Call Center Representative

Vancouver, WA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR

$19 - $21/hr

  • Retirement

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

  • Retirement

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

EOS

Data Center Operations Leader

Hillsboro, OR

The Data Center Operations Leader is responsible for leading a designated Data Center Pod ... Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role ...

Socket.dev

Data Center Operations Leader

Hillsboro, OR · On-site

$140 - $190/hr

The Data Center Operations Leader is responsible for leading a designated Data Center Pod ... Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role ...

EOS

Data Center Operations Leader

Hillsboro, OR · On-site

The Data Center Operations Leader is responsible for leading a designated Data Center Pod ... Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Battle Ground, WA

Call Center Operations Manager information

See Battle Ground, WA salary details

$33.6K

$78.5K

$144.4K

How much do call center operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center operations manager in Battle Ground, WA is $78,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What job categories do people searching Call Center Operations Manager jobs in Battle Ground, WA look for?

The top searched job categories for Call Center Operations Manager jobs in Battle Ground, WA are:

What cities near Battle Ground, WA are hiring for Call Center Operations Manager jobs?

Cities near Battle Ground, WA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Battle Ground, WA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $78,532 per year, or $37.8 per hour.

Call Center Manager

Bath Concepts Independent Dealers

Portland, OR • On-site

Full-time

Re-posted 10 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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