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Call Center Operations Manager Jobs in Bellingham, WA

Seeking Health LLC

Call Center Representative

Bellingham, WA · On-site

$16.75 - $20.75/hr

Voice of the Customer (VoC) Manager Job Classification: Full-time (40 hours/week) Hourly Non-Exempt ... Vitamin and supplement knowledge are highly preferred. * 3+ years of experience in a call center or ...

Seeking Health

Call Center Representative

Bellingham, WA · On-site

$23 - $25/hr

Voice of the Customer (VoC) Manager Job Classification: Full-time (40 hours/week) Hourly Non-Exempt ... Vitamin and supplement knowledge are highly preferred. * 3+ years of experience in a call center or ...

Seeking Health

Call Center Representative

Bellingham, WA · On-site

$23 - $25/hr

Voice of the Customer (VoC) Manager Job Classification: Full-time (40 hours/week) Hourly Non-Exempt ... Vitamin and supplement knowledge are highly preferred. * 3+ years of experience in a call center or ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Bellingham, WA

Call Center Operations Manager information

See Bellingham, WA salary details

$32.7K

$76.6K

$140.8K

How much do call center operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center operations manager in Bellingham, WA is $76,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $94,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Bellingham, WA?

For Call Center Operations Manager jobs in Bellingham, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Bellingham, WA look for?

The top searched job categories for Call Center Operations Manager jobs in Bellingham, WA are:

What cities near Bellingham, WA are hiring for Call Center Operations Manager jobs?

Cities near Bellingham, WA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Bellingham, WA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,591 per year, or $36.8 per hour.

Call Center Representative

Seeking Health LLC

Bellingham, WA • On-site

$16.75 - $20.75/hr

Other

Re-posted 4 days ago

Job description

Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team!
Job Title: Optimal Support Specialist
Reports To: Voice of the Customer (VoC) Manager
Job Classification: Full-time (40 hours/week) Hourly Non-Exempt
Location: Bellingham, WA
Workdays: Monday-Friday
Work Hours: During regular business hours (7:30am - 4:00 pm Pacific Time), or as assigned by management
Position Summary
Responsible for acting as a liaison between customers and company. Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Duties/ Responsibilities

  • Adhere to Seeking Health's Core Values.
  • Respond to phone calls, text messages, voicemail, Live chats, and emails.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Resolve all PayPal disputes.
  • Process all incoming returns and refund for customer service.
  • Respond to all negative reviews 3 stars or less.
  • Respond to negative customer feedback in NPS.
  • Respond to customers on social media.
  • Adhere to other duties as assigned.
Qualifications, Requirements and Preferences
  • High school diploma or equivalent required.
  • Vitamin and supplement knowledge are highly preferred.
  • 3+ years of experience in a call center or related field required.
  • Proficient in Microsoft Office and other related software.
  • Ability to multi-task, solve problems, manage time, and prioritize tasks.
  • Require an elevated level of communication skills (verbal and written).
  • Demonstrate an elevated level of organizational skills and attention to detail.
  • Maintain professionalism during stressful situations.
  • Ability to work independently and as part of a team.
  • Ability to investigate and research to find the most accurate answers to customers' inquiries.

ADDITIONAL NOTES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Working conditions are normal for an office environment with occasional warehouse environment functions including sitting, standing, bending, reaching, walking, lifting up to 50 lbs, etc. The position may require flexible hours with the occasional weekend and evening work.
This position description describes the duties and responsibilities for employment in this position. I acknowledge that I have received this position description and understand that it is not a contract of employment. I am responsible for reading this job description and complying with all job duties, requirements, and responsibilities contained herein, and any subsequent revisions.

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