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Call Center Operations Manager Jobs in Bellingham, WA

Biolife LLC

Plasma Center Nurse - RN

Bellingham, WA · On-site

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of ...

Biolife LLC

Plasma Center Nurse - LPN

Bellingham, WA · On-site

$28.25 - $38.50/hr

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of ...

Enterprise Holdings

Management Trainee

Burlington, WA · On-site

$60K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i ...

Enterprise Holdings

Management Trainee

Burlington, WA · On-site

$60K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i ...

RV Country

BDC Representative

Mount Vernon, WA · On-site

$50K - $80K/yr

Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ... CRM documentation, and sold-unit results. Team members may also become eligible for increased ...

Enterprise Holdings

Management Trainee

Burlington, WA · On-site

$60K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i ...

Walgreens

Store Manager Unassigned

Bellingham, WA · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Walgreens

Emerging Store Manager

Bellingham, WA · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

RV Country

BDC Representative

Mount Vernon, WA · On-site

$50K - $80K/yr

Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ... CRM documentation, and sold-unit results. Team members may also become eligible for increased ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Bellingham, WA

Call Center Operations Manager information

See Bellingham, WA salary details

$32.7K

$76.6K

$140.8K

How much do call center operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center operations manager in Bellingham, WA is $76,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $94,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Bellingham, WA?

For Call Center Operations Manager jobs in Bellingham, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Bellingham, WA look for?

The top searched job categories for Call Center Operations Manager jobs in Bellingham, WA are:

What cities near Bellingham, WA are hiring for Call Center Operations Manager jobs?

Cities near Bellingham, WA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Bellingham, WA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,591 per year, or $36.8 per hour.

Service Business Development Center (BDC) Representative

Bellingham Ford

Bellingham, WA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

POSITION SUMMARY

Bellingham Ford is seeking a professional, organized and customer-focused Service BDC (Business Development Center) Representative to join our service team. The Service BDC Representative is responsible for handling inbound and outbound customer communications related to vehicle service appointments, maintenance reminders, follow-up calls, and overall customer satisfaction.

This role serves as a critical connection between our customers and service department by delivering excellent communication, accurate scheduling, and a positive customer experience from the first point on contact,

SCHEDULE

  • Monday through Friday
  • Full-time position
  • 8:00-4:30 with a 30 minute lunch

PRIMARY RESPONSIBILITIES

  • Answer incoming phone calls promptly and professionally
  • Schedule customer service appointments accurately and efficiently
  • Make outbound calls for:
    • Service reminders
    • Appointment confirmations
    • Missed appointment follow-ups
    • Declined service follow ups
    • Customer satisfaction follow-up calls
  • Communicate effectively with service advisors and management regarding appointment availability and shop capacity
  • Maintain accurate customer information and appointment records within dealership software systems
  • Respond to customer inquiries via phone, text, and email in a timely manner
  • Help manage and maintain the daily service appointment schedule
  • Assist in reducing no-shows and improving service retention
  • Provide customers with a friendly, professional, and welcoming experience
  • Escalate customer concerns appropriately when necessary
  • Support dealership goals for customer satisfaction and retention

QUALIFICATIONS

  • Strong communication and interpersonal skills
  • Professional phone etiquette
  • Strong organizational and multitasking abilities
  • Ability to work in a fast-paced environment
  • Basic computer proficiency and ability to learn dealership software systems
  • Positive attitude and team-oriented mindset
  • Previous customer service, call center, or automotive experience preferred but not required

EXPECTATIONS

  • Employees are expected to arrive on time and ready to work at the start of their scheduled shift
  • Maintain professionalism in all customer and employee interactions
  • Represent Bellingham Ford in a positive and customer-focused manner
  • Maintain confidentiality of customer and dealership information
  • Work cooperatively with service advisors, technicians, dispatchers, and management

BENEFITS

  • Medical, dental, and vision insurance
  • Paid time off
  • 401(k)
  • Employee discounts
  • Opportunities for advancement and continued development

COMPENSATION

  • Hourly pay depending on experience 
  • Potential bonus or performance incentives based on appointment setting and customer retention metrics

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