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Call Center Operations Manager Jobs in Spokane, WA

Surface Experts

Support Center Representative

Spokane, WA · On-site

$22/hr

... manage details • Working closely with the Support Center Team • Answering questions from ... • Call Center Experience is a plus Benefits include: • Full time - 40 hours • Hourly rate ...

Coleman Worldwide Moving

Operations Assistant

Spokane, WA · On-site

$19 - $22/hr

Must be summer seasonal Associate employed as Helper, Packer, Driver, Warehouseman, or other Service Center Operational, non-management position. * Must show proof of enrollment in school for current ...

Surface Experts

Bilingual Support Center Representative

Spokane, WA · On-site

$15.75 - $19.75/hr

... manage details • Working closely with the Support Center Team • Answering questions from ... • Call Center Experience is a plus Benefits include: • Full time - 40 hours • Variety of ...

Enterprise Holdings

Management Trainee

Spokane, WA

$57K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i ...

Enterprise Holdings

Management Trainee

Spokane, WA · On-site

$57K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i ...

Enterprise Holdings

Management Trainee

Spokane, WA · On-site

$57K/yr

... operations, as a manager in training, you can count on a career path with a clear beginning and an ... Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i ...

Walgreens

Store Manager Unassigned

Spokane, WA · On-site

... Operations Center. * Complies with all company policies and procedures; maintains respectful ... Business Performance Management * Learns to analyze financial & performance data for the store and ...

Walgreens

Emerging Store Manager

Spokane, WA · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Tractor Supply Company

TM Receiver

Deer Park, WA · On-site

$16 - $20.50/hr

Receive Direct POs, Mixing Center freight, Bulk Center freight, and DC receiving transfers ... Partner with the Store Operations Manager on inventory control, compliance, receiving standards ...

Tractor Supply Company

TM Receiver

Deer Park, WA · On-site

$16 - $20.50/hr

Receive Direct POs, Mixing Center freight, Bulk Center freight, and DC receiving transfers ... Partner with the Store Operations Manager on inventory control, compliance, receiving standards ...

Walgreens

Emerging Store Manager

Spokane, WA · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Global Credit Union

Member Service Officer

Spokane, WA · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

Global Credit Union

Member Service Officer

Spokane, WA

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary ... Hold an active role in supporting the introduction and integration of new call center disciplines ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Spokane, WA

Call Center Operations Manager information

See Spokane, WA salary details

$31.9K

$74.5K

$137K

How much do call center operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center operations manager in Spokane, WA is $74,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $92,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Spokane, WA?

For Call Center Operations Manager jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Spokane, WA look for?

The top searched job categories for Call Center Operations Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Call Center Operations Manager jobs?

Cities near Spokane, WA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,507 per year, or $35.8 per hour.

Client Relations Advisor

Priority Tax Relief

Spokane, WA

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Client Relations Advisor
Role Details:
Work Location: Spokane (In office)
Job Type: Full-time
Experience: Call center: 1 year (Preferred) and/or Customer service: 2 years (Required)
Education: Associate (Required)
Supplemental Pay: Bonus eligible

Benefits:
Our organization provides a comprehensive and competitive compensation package, including a 401(k), medical, dental, and vision coverage, life insurance, paid time off, and a range of additional employee benefits.
About Us:
With over 30 years of experience, Priority Tax Relief alleviates tax stress through efficient, empathetic, and transparent services. We specialize in swift tax resolution for individuals and businesses, powered by our PTR Exclusive Edge. Join our team and help clients regain financial peace of mind through expert support and care.
Job Overview:
As a Client Relations Advisor (CRA), Tax amp; Legal Support, you’ll be the first point of contact for clients seeking help with their tax challenges, setting the tone for a positive, solution-focused experience. You’ll guide clients through our process, answering questions related to IRS notices, tax documentation, payment plans, and more, all while working closely with our experienced tax professionals.
This is more than just a support role; it’s a stepping stone to grow within the tax resolution and legal services field. You’ll gain hands-on experience in client communications, tax processes, and case management, with pathways to advance to a CRA II and Senior Advisor roles.
Key Responsibilities:
  • Respond to inbound calls and emails regarding tax-related inquiries with clarity, professionalism, and empathy.
  • Assist clients in understanding notices from the IRS or state tax agencies.
  • Provide updates on case progress and help manage client expectations.
  • Use active listening and de-escalation techniques to support clients who may be anxious or distressed about their financial situation
  • Coordinate with tax professionals and case managers to ensure consistent, accurate communication.
  • Maintain accurate records of all client interactions and case notes in our system.
  • Help clients upload, submit, or gather required tax documentation.
  • Stay informed about relevant tax deadlines and company procedures through ongoing training.
  • Maintain confidentiality and handle sensitive financial information with discretion.
  • Adapt quickly to new information, processes, and system updates in a dynamic environment.

Qualifications:
  • Bachelor’s degree (Associate in business, finance, accounting, legal studies, or related field may be considered with strong experience).
  • 1–2 years of customer service experience (call center, financial, tax, or related setting preferred).
  • Strong verbal and written communication skills.
  • Comfortable discussing financial or tax-related matters with clients.
  • Calm and composed under pressure, especially when handling high-stress client situations or tight deadlines.
  • Tech-savvy and able to navigate CRM systems and internal databases.
  • Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
  • Able to learn new concepts and tools quickly and apply feedback in real time.
  • Able to prioritize and stay organized in a fast-paced environment with high call volume and changing client needs.
  • A patient, empathetic, and client-first mindset.

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