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Virtual Call Center Jobs in Spokane, WA (NOW HIRING)

Altitude Development Group

Sales Representative

Spokane, WA · On-site

$76K - $121K/yr

... call center or door-to-door sales environment and want to level up their professional careers ... Virtual classroom training as well as hands-on sales training in your own territory * Weekly draw ...

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Virtual Call Center information

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$5

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How much do virtual call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual call center in Spokane, WA is $14.22, according to ZipRecruiter salary data. Most workers in this role earn between $9.71 and $16.54 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Spokane, WA?

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For Virtual Call Center jobs in Spokane, WA, the most frequently searched job titles are:

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The top searched job categories for Virtual Call Center jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Virtual Call Center jobs?

Cities near Spokane, WA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Spokane, WA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $29,575 per year, or $14.2 per hour.

Entry-Level Customer Service Representative (Remote - Work From Home)

Globe Life American Income Division

Spokane, WA • On-site, Remote

$16.25 - $22/hr

Full-time

Medical, Life

Posted 5 days ago

Job description

Entry-Level Customer Service Representative (Remote - Work From Home)
Company: AO (American Income Division)
Location: 100% Remote (U.S. Residents Only)Launch Your Career-Your Potential Matters More Than Your Experience
Are you ready to build a career where your attitude, ambition, and work ethic matter more than your résumé?
AO is seeking motivated, goal-oriented individuals to join our growing remote team as an Entry-Level Customer Service Representative. Whether you're entering the workforce, changing careers, or looking for an opportunity with real advancement potential, we'll provide the training, mentorship, and support to help you succeed.
In this role, you'll work directly with clients who have requested information regarding their supplemental benefits, helping them understand their options while providing outstanding customer service through virtual appointments.
If you're coachable, driven, and ready to grow, this could be the opportunity you've been looking for.
No prior insurance experience is required.About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, AO combines financial strength with a people-first culture focused on mentorship, professional development, and performance-based career advancement.
Since 2020, we've operated in a fully remote environment, giving our representatives the flexibility to build rewarding careers from home while receiving ongoing coaching, leadership development, and support.What You'll Do
As an Entry-Level Customer Service Representative, you'll work directly with clients while developing communication, customer service, and leadership skills.Key Responsibilities
  • Meet with clients virtually using Zoom and scheduled phone appointments
  • Build strong client relationships through professional, personalized service
  • Educate clients about available benefit programs and answer questions
  • Assist clients throughout the enrollment process
  • Provide ongoing customer support and follow-up communication
  • Maintain accurate electronic client records
  • Collaborate with teammates in a fully remote environment
  • Participate in ongoing training, coaching, and mentorship
  • Continue developing communication, leadership, and relationship-building skills
Why Choose AO?
We believe exceptional careers are built through mentorship, consistency, and continuous growth-not years of experience.
Our fully remote environment gives you the flexibility to work from anywhere while developing valuable professional skills and advancing based on your performance.What You'll Gain
🌎 100% Remote Work
  • Work from anywhere within the United States
  • No daily commute
  • Modern virtual work environment
  • Flexible scheduling after training
📚 Comprehensive Training & Mentorship
  • Structured onboarding
  • Weekly virtual coaching
  • Leadership mentoring
  • Ongoing professional development
  • One-on-one support from experienced leaders
📈 Performance-Based Career Growth
Advance based on your initiative and results-not seniority.
Qualified representatives have opportunities to pursue:
  • Leadership development
  • Team mentoring
  • Management opportunities
  • Promotion-from-within
  • Long-term career advancement
💰 Weekly Pay & Performance Incentives
  • Weekly performance-based compensation
  • Bonus opportunities
  • Leadership recognition
  • Career advancement incentives
Who We're Looking For
We're looking for individuals who demonstrate:
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Customer-focused mindset
  • Self-discipline and accountability
  • Ability to work independently in a remote environment
  • Adaptability and problem-solving abilities
  • Comfort using technology and virtual communication tools
  • Coachability and commitment to continuous improvement
Helpful Experience (Not Required)
Experience in any of the following is beneficial:
  • Customer Service
  • Retail
  • Hospitality
  • Healthcare
  • Banking
  • Sales
  • Administrative Support
  • Call Center Operations
  • Client Relations

No prior insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.What We Offer
  • 100% Remote Work Environment
  • Flexible Scheduling
  • Weekly Performance-Based Compensation
  • Comprehensive Training & Mentorship
  • Leadership Development Opportunities
  • Career Advancement Based on Performance
  • Collaborative Team Culture
  • Medical Reimbursement Program (for qualifying representatives)
  • Company-supported life insurance
  • Industry-leading virtual technology and collaboration tools
Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.Ready to Build Something Bigger?
If you're ready to start a career where your ambition matters more than your experience, your growth is supported through mentorship, and your success is determined by your effort, we'd love to hear from you.
Apply today and begin building a future filled with opportunity, flexibility, and unlimited growth potential.Start Strong. Grow with Purpose. Build Your Future with AO. 🚀

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