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Call Center Supervisor Jobs in Seattle, WA (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Two (2) years supervisory experience. * Experience with Trapeze a must. * Highly organized with the ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Two (2) years supervisory experience. * Experience with Trapeze a must. * Highly organized with the ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Two (2) years supervisory experience. * Experience with Trapeze a must. * Highly organized with the ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with ... Two (2) years supervisory experience. * Experience with Trapeze a must. * Highly organized with the ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$55 - $75/hr

Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and ...

Seamar

Call Center Specialist

Seattle, WA · On-site

$24.21/hr

## Call Center SpecialistApplylocations: Seattletime type: Full timeposted on: Posted Todayjob requisition id: JR102252Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC ...

Seamar

Call Center Specialist

Seattle, WA · On-site

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. * Represents VMMC during initial phone contact by providing patients with appointments ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Seattle, WA

Call Center Supervisor information

See Seattle, WA salary details

$33.6K

$72.7K

$124.7K

How much do call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center supervisor in Seattle, WA is $72,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $85,400.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Seattle, WA?

The most popular types of Call Center Supervisor jobs in Seattle, WA are:

What are popular job titles related to Call Center Supervisor jobs in Seattle, WA?

For Call Center Supervisor jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Seattle, WA look for?

The top searched job categories for Call Center Supervisor jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Call Center Supervisor jobs?

Cities near Seattle, WA with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,685 per year, or $34.9 per hour.

Patient Experience Call Center Supervisor

SRM Management Services LLC

Seattle, WA • On-site

$26 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Call Center Supervisor is a key role for those passionate about guiding fertility patients on their journey to parenthood. If you are a compassionate, customer service-oriented leader who thrives in a fast-paced environment, this position is perfect for you. In this role, you will engage with patients throughout their experience while leading a multidisciplinary team to ensure exceptional care and service.

We are seeking a Patient Experience Call Center Supervisor to join our dedicated team at Seattle Reproductive Medicine in Seattle, WA working Monday - Friday.

Key Responsibilities

  • Supervise and lead the Patient Experience Call Center team, ensuring exceptional patient interactions and smooth day-to-day operations.
  • Monitor patient flow and clinic efficiency, proactively addressing bottlenecks and improving the patient experience.
  • Serve as the escalation point for complex patient concerns, providing solutions and ensuring timely resolution.
  • Train and mentor Patient Experience Call Center team members, fostering a supportive and high-performing work environment.
  • Collaborate with clinic leadership and administrative teams to streamline workflows and improve service delivery.
  • Ensure compliance with clinic policies and procedures, including HIPAA regulations.
  • Assist with financial processes, such as insurance coordination, copay collection, and billing support.
  • Conduct performance reviews and provide regular feedback to support staff development and continuous improvement.
  • Assist with additional projects and administrative duties as needed.

                    Position Requirements

                    • Education & Experience

                      • High school diploma required.

                      • Bachelor's or Associate's degree in a relevant field (e.g., healthcare administration, business) or equivalent experience preferred.

                      • Minimum of three years of experience in a medical office, patient services, or front desk role.

                      • Previous supervisory or leadership experience required.
                    • Skills
                      • Leadership in office management, hiring, and team development.
                      • Expertise in scheduling, workflow, and staff coordination.
                      • Strong communication, problem-solving, and decision-making.
                      • Adaptable in a fast-paced environment.

                    Compensation & Benefits:

                    • Hourly Rate: $26.00 - $40.00 (final offers based on experience, skills, and qualifications).
                    • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

                    Diversity & Inclusivity

                    At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.