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Director Workforce Management Jobs in Seattle, WA

Expedia

Director, Workforce Management

Seattle, WA · On-site

$304K/yr

Director, Workforce Management The Director, Workforce Management leads the strategy and execution that enables a large, globally distributed customer operations network to deliver exceptional ...

Chewy

Associate Director, Category Management

Bellevue, WA · On-site +1

$149K - $245K/yr

Chewy is seeking a Associate Director Category Management for our Virtual Healthcare Services team ... Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and ...

Executech

IT Service Director

Seattle, WA · On-site

Service Director (People Leadership · Execution · Accountability) Role SummaryThe Service ... Capacity and workforce management: schedule coverage, on-call/after-hours planning (where ...

Executech

IT Service Director

Seattle, WA · On-site

$90K - $120K/yr

Service Director (People Leadership • Execution • Accountability) Role Summary The Service ... Capacity and workforce management: schedule coverage, on-call/after-hours planning (where ...

SSA Marine

Operations Labor Manager

Tacoma, WA · On-site

$82K - $122K/yr

Workforce Management and Labor Relations * Exercises independent judgment and management authority ... Capabilities: * Ability to direct a large, diverse workforce in a fast-paced operational ...

SSA Marine

Operations Labor Manager

Tacoma, WA

$82K - $122K/yr

Workforce Management and Labor Relations * Exercises independent judgment and management authority ... Capabilities: * Ability to direct a large, diverse workforce in a fast-paced operational ...

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All JobsWorkforce Management JobsDirector Workforce Management JobsDirector Workforce Management Jobs in Seattle, WA

Director Workforce Management information

See Seattle, WA salary details

$38.1K

$133.7K

$222.5K

How much do director workforce management jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director workforce management in Seattle, WA is $133,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $178,700.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Seattle, WA?

The most popular types of Workforce Management jobs in Seattle, WA are:

What are popular job titles related to Director Workforce Management jobs in Seattle, WA?

For Director Workforce Management jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Director Workforce Management jobs in Seattle, WA look for?

The top searched job categories for Director Workforce Management jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Director Workforce Management jobs?

Cities near Seattle, WA with the most Director Workforce Management job openings:

Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $133,696 per year, or $64.3 per hour.

Director, Workforce Management

Expedia

Seattle, WA • On-site

$304K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Expedia Group rating

6.9

Company rating: 6.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

8th of 11 rated travel agencies

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.


Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Director, Workforce Management

The Director, Workforce Management leads the strategy and execution that enables a large, globally distributed customer operations network to deliver exceptional experiences. As a leader of leaders, you will shape the capabilities, operating rhythms, and workforce solutions needed to support complex, multi-region operations.

You will partner with Operations and business process outsourcing partners globally, as well as Finance, Technology, Product, and other senior stakeholders. Through data, automation, and strong leadership, you will improve productivity, agility, service levels, and operational resilience across geographies, channels, and delivery sites.

In this role, you will:

  • Lead a large, global workforce management organization, setting clear expectations, operating rhythms, and performance standards across regions.

  • Oversee capacity planning, real-time management, resource management, workforce optimization, and supporting technology in alignment with customer demand and business priorities.

  • Lead transformation from strategy through execution, including operating model design, technical migrations, process redesign, technology enablement, readiness, adoption, and benefits realization.

  • Build measurable approaches to improve resource utilization, productivity, service levels, quality, and operational resilience through reporting, automation, and continuous improvement.

  • Develop managers and organizational depth by coaching leaders, strengthening accountability, supporting career development, and building a strong leadership pipeline.

  • Advise senior stakeholders through critical business changes, remove barriers to progress, and secure the resources and support needed to deliver meaningful results.

Experience and qualifications:

  • You have 10+ years of relevant experience with a bachelor's degree, or 8+ years of relevant experience with a master's degree.

  • You have a bachelor's degree in business, operations, analytics, or a related technical field; or equivalent related professional experience.

  • You have 10+ years of experience managing people leaders and developing high-performing, geographically distributed teams.

  • You have deep experience in workforce management, contact center operations, capacity planning, and workforce optimization across multiple regions, channels, or delivery sites.

  • You are proficient in Microsoft Office, particularly Excel and PowerPoint, and experienced with workforce optimization platforms such as Amazon Connect, NICE inContact, Genesys, or Aspect.

  • You have working expertise withcontact center telephony platforms and case management platforms such as Salesforce and Jira, and you use data and technology to guide operational decisions.

  • You communicate complex operational and technical concepts clearly, build trusted relationships with senior stakeholders, and create meaningful change through collaboration.

#LI-MC1

The total cash range for this position in Seattle is $190,000.00 to $266,000.00. Employees in this role have the potential to increase their pay up to $304,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $190,000.00 to $266,000.00. Employees in this role have the potential to increase their pay up to $304,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.


Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.


Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.


About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.


Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.


Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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