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Director Workforce Management Jobs in Spokane, WA

Executech

IT Service Director

Spokane, WA · On-site

Service Director (People Leadership · Execution · Accountability) Role SummaryThe Service ... Capacity and workforce management: schedule coverage, on-call/after-hours planning (where ...

Executech

IT Service Director

Spokane, WA · On-site

$90K - $120K/yr

Service Director (People Leadership • Execution • Accountability) Role Summary The Service ... Capacity and workforce management: schedule coverage, on-call/after-hours planning (where ...

Burlington

Retail Store Management

Spokane, WA

$60K - $80K/yr

Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

Burlington

Retail Store Management

Spokane Valley, WA

$60K - $80K/yr

Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

Burlington Stores

Retail Store Management

Spokane, WA · On-site

$60K - $80K/yr

Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

Premera Blue Cross

Director Underwriting

Spokane, WA · On-site

Workforce Classification: Hybrid Join Our Team: Do Meaningful Work and Improve People's Lives Our ... Provide integral support to Sales and Account Management teams in client presentations ...

Target

Human Resources Expert

Spokane, WA

$18 - $27/hr

Using basicMicrosoftOffice Suite computer and workforce management programs * Effectively ... directed. * Effective communication skills * Work both independently and with a team * Resolve ...

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Director Workforce Management information

See Spokane, WA salary details

$33.9K

$118.8K

$197.7K

How much do director workforce management jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director workforce management in Spokane, WA is $118,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $158,700.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Spokane, WA?

The most popular types of Workforce Management jobs in Spokane, WA are:

What job categories do people searching Director Workforce Management jobs in Spokane, WA look for?

The top searched job categories for Director Workforce Management jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Director Workforce Management jobs?

Cities near Spokane, WA with the most Director Workforce Management job openings:

Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $118,787 per year, or $57.1 per hour.

IT Service Director

Spokane, WA • On-site

Executech
See more jobs at Executechexternal

Full-time

Posted 4 days ago

Job description

Service Director
(People Leadership · Execution · Accountability)

Role SummaryThe Service Director is accountable for the performance, development, and operational execution of a service team within the centralized support model. This role owns team outcomes (SLA, CSAT, utilization/billable efficiency, and quality), runs coaching and performance management, and ensures consistent workflow discipline, escalation handling, and continuous improvement.Core Responsibilities
  • People leadership for a defined team (typically 6–10 engineers depending on complexity and escalation load): hiring input, onboarding quality, 1:1s, development plans, and performance management.
  • Own team execution: SLA attainment, queue health, escalation throughput, and ticket quality.
  • Run a QA program for ticket quality and coaching: audits, calibration, feedback loops, and trend remediation.
  • Capacity and workforce management: schedule coverage, on-call/after-hours planning (where applicable), utilization and billable-efficiency management.
  • Escalation ownership: ensure major incidents are led appropriately, communications are clear, and post-incident follow-up occurs.
  • Drive continuous improvement: identify process/tooling gaps, partner with peers and leadership, and deliver improvements that reduce repeat incidents.
  • Operate in a metric-driven cadence: weekly performance reviews, monthly calibration, quarterly planning for training/standards.
  • Partner cross-functionally with TAM/vCIO, Projects, and Security functions to ensure clean handoffs and client outcomes.
Team Outcome Targets
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Billable efficiency: ≥ 85% billable efficiency (rolling 90-day, = 32 hours/week).
  • QA program: implement and maintain a scored QA rubric; improve team QA trend over time.
Client Interaction Scope
  • Engage clients as needed for escalations, service-impacting issues, and confidence restoration.
  • Ensure clients receive timely, plain-language updates during incidents.
Skills & Experience
  • Experience leading technical teams in an MSP or enterprise IT environment.
  • Strong operational awareness and comfort with metric-driven management (SLA, CSAT, utilization, efficiency, quality).
  • Technical credibility: able to assess escalations, coach engineers, and evaluate troubleshooting rigor.
  • Ability to deliver candid coaching and performance management with clarity and fairness.
  • Comfort owning process/tooling improvements and coordinating across teams.
IMPACT Expectations
  • Integrity: lead fairly; address issues directly; maintain transparency and consistency.
  • Mindset: focus on continuous improvement of team performance, tools, and execution maturity.
  • Passion: maintain urgency around service quality; advocate for team success and client outcomes.
  • Accountability: own team results; set clear expectations; hold the line on standards.
  • Client-Centric: protect client experience during escalations while keeping clean ownership boundaries with TAMs/PSMs.
  • Teamwork: build trust, psychological safety, and cross-team collaboration.

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