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Workforce Management Jobs in California (NOW HIRING)

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven ...

Palisades Tahoe

Workforce Analyst

Olympic Valley, CA

$70K - $83K/yr

This position serves as the resort's primary resource for labor reporting, workforce analytics, scheduling support, Workday workforce management, and labor-related operational planning. Leveraging ...

West Monroe

This role will focus on designing and delivering solutions that optimize asset lifecycle management, mobile workforce management, and capital investment strategies for utility organizations. This ...

Aerotek

Workforce Manager

San Jose, CA · On-site

$74K - $85K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

Aerotek

Workforce Manager

San Jose, CA

$74K - $85K/yr

As a Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff meetings.

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Workforce Management information

See California salary details

$24.7K

$75.4K

$159.9K

How much do workforce management jobs pay per year?

As of Aug 4, 2026, the average yearly pay for workforce management in California is $75,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in California? The most popular types of Workforce Management jobs in California are:
What are popular job titles related to Workforce Management jobs in California? For Workforce Management jobs in California, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in California look for? The top searched job categories for Workforce Management jobs in California are:
What cities in California are hiring for Workforce Management jobs? Cities in California with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in California as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $75,416 per year, or $36.3 per hour.

Workforce Management Analyst

Figma

San Francisco, CA • On-site, Remote

Other

Re-posted 10 days ago

Job description

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven recommendations that keep vendor performance and customer experience on track. This is a hands-on, SQL-forward role - you'll build your own reports, run your own queries, and translate the numbers into clear action for Product Support leadership.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Maintain and run our workforce capacity models day to day, keeping them accurate and ready for both routine and ad-hoc capacity planning requests across BPO and FTE teams
  • Build and run your own reports and SQL queries to analyze support volume trends, agent productivity, and vendor performance-surfacing clear, data-informed recommendations with minimal oversight
  • Support the operational management of our BPO partner relationship, including tracking performance metrics, helping run regular business reviews, and prepping the supporting materials and analysis
  • Partner with Product Support leadership on short-term capacity needs, including building addenda for events like new product launches and modeling tradeoffs between FTE headcount and BPO scope
  • Help diagnose inefficiencies and improve attainment on key metrics such as SLA and AHT across internal and external support teams
  • Help extend operational workforce management practices to additional teams within Product Support

We'd love to hear from you if you have:

  • 2+ years of experience in workforce management, vendor management, capacity planning, or related operations roles, ideally within customer support organizations.
  • Strong understanding of customer support operations, including workforce capacity planning, forecasting, and operational best practices.
  • Experience managing external vendor operations, tracking performance metrics, and supporting business reviews and performance improvement initiatives.
  • Advanced analytical skills with the ability to identify trends, generate insights, and make data-driven recommendations using SQL and data visualization tools such as Hex or Looker (Python experience a plus).
  • Excellent communication and stakeholder management skills, with experience presenting findings to technical and non-technical audiences.

While it's not required, it's an added plus if you also have:

  • Experience with WFM software (we use Assembled)
  • Experience developing workforce capacity models and forecasting methodologies from scratch
  • Familiarity with AI applications in support and their impact on capacity planning
  • Experience working in a high-growth tech environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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