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Remote Workforce Management Jobs in California (NOW HIRING)

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven ...

West Monroe

... workforce management, and capital investment strategies for utility organizations ... This role can be based in a primary Energy & Utilities office as listed or remote in the United ...

Veristat

Human Resources Operations Manager

Ontario, CA · On-site +1

Flexible, inclusive culture - 70% remote workforce, 66% women-led teams Learn more about our core ... Demonstrated ability to manage ambiguous or evolving circumstances, maintain highly confidential ...

Veristat

Principal Medical Writer

Ontario, CA · On-site +1

The Principal Medical Writer works under the direction of Medical Writing management and ... remote workforce, 66% women-led teams Learn more about our core values here! What we offer:

San Diego State University Research Foundation

$6.0K - $6.6K/mo

SPECIFIC DUTIES This is a 40-hour a week hybrid position with remote flexibility, typically working ... Project manage the development, revision, and piloting of CWDS curriculum (this may include ...

X2F

Payroll Manager

Los Angeles, CA · Remote

You'll oversee and process payroll for a diverse, remote workforce. From hourly employees to ... Payroll Systems Management: Manage our payroll software, ensuring its set up correctly and that ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.NET) Salary is DOE and ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Genesys Workforce Management * Genesys Desktop (iWS, WDE and WWE) * Genesys Interaction Recording * Genesys Rules System * PBX to Genesys SIP Migration * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET ...

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Remote Workforce Management information

See California salary details

$24.7K

$75.4K

$159.9K

How much do remote workforce management jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote workforce management in California is $75,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in California? The most popular types of Workforce Management jobs in California are:
What are popular job titles related to Remote Workforce Management jobs in California? For Remote Workforce Management jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in California look for? The top searched job categories for Remote Workforce Management jobs in California are:
What cities in California are hiring for Remote Workforce Management jobs? Cities in California with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in California as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $75,416 per year, or $36.3 per hour.
Workforce Management Analyst

Workforce Management Analyst

Figma

San Francisco, CA • On-site, Remote

Other

Posted yesterday

Job description

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven recommendations that keep vendor performance and customer experience on track. This is a hands-on, SQL-forward role - you'll build your own reports, run your own queries, and translate the numbers into clear action for Product Support leadership.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Maintain and run our workforce capacity models day to day, keeping them accurate and ready for both routine and ad-hoc capacity planning requests across BPO and FTE teams
  • Build and run your own reports and SQL queries to analyze support volume trends, agent productivity, and vendor performance-surfacing clear, data-informed recommendations with minimal oversight
  • Support the operational management of our BPO partner relationship, including tracking performance metrics, helping run regular business reviews, and prepping the supporting materials and analysis
  • Partner with Product Support leadership on short-term capacity needs, including building addenda for events like new product launches and modeling tradeoffs between FTE headcount and BPO scope
  • Help diagnose inefficiencies and improve attainment on key metrics such as SLA and AHT across internal and external support teams
  • Help extend operational workforce management practices to additional teams within Product Support

We'd love to hear from you if you have:

  • 2+ years of experience in workforce management, vendor management, capacity planning, or related operations roles, ideally within customer support organizations.
  • Strong understanding of customer support operations, including workforce capacity planning, forecasting, and operational best practices.
  • Experience managing external vendor operations, tracking performance metrics, and supporting business reviews and performance improvement initiatives.
  • Advanced analytical skills with the ability to identify trends, generate insights, and make data-driven recommendations using SQL and data visualization tools such as Hex or Looker (Python experience a plus).
  • Excellent communication and stakeholder management skills, with experience presenting findings to technical and non-technical audiences.

While it's not required, it's an added plus if you also have:

  • Experience with WFM software (we use Assembled)
  • Experience developing workforce capacity models and forecasting methodologies from scratch
  • Familiarity with AI applications in support and their impact on capacity planning
  • Experience working in a high-growth tech environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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