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Workforce Management Jobs in California (NOW HIRING)

JPL

UKG & Workday Payroll Analyst

Pasadena, CA · On-site

This role requires strong expertise in UKG Pro Workforce Management (WFM) to support the configuration, maintenance, and day-to-day operations of the platform. This position is critical to ensuring ...

OpenAI

Extended Workforce Program Manager

San Francisco, CA · On-site

$216K - $240K/yr

Our goal is not simply to modernize traditional contingent workforce practices, but to help define what best-in-class extended workforce management looks like in an AI-first company. About the Role ...

ATR

Customer Care Manager

Los Angeles, CA

$80K - $112K/hr

Requirements 5+ years of Workforce Management experience in a contact center environment. 3+ years of leadership experience managing workforce planning or call center operations teams. Advanced ...

Employnet Workforce Management

Tax Manager

San Diego, CA · On-site

$130 - $160/hr

Lead, mentor, and develop accounting staff through coaching and performance management. * Oversee multiple engagements, balancing priorities to meet deadlines and budget objectives. * Identify ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in California

Workforce Management information

See California salary details

$24.7K

$75.4K

$159.9K

How much do workforce management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management in California is $75,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in California? The most popular types of Workforce Management jobs in California are:
What are popular job titles related to Workforce Management jobs in California? For Workforce Management jobs in California, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in California look for? The top searched job categories for Workforce Management jobs in California are:
What cities in California are hiring for Workforce Management jobs? Cities in California with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in California as of August 2026, with employment types broken down into 76% Full Time, 15% Part Time, and 9% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $75,416 per year, or $36.3 per hour.

Manager, Workforce Strategy & Capacity Planning (BPO Operations)

Guardant Health

Palo Alto, CA • On-site

Full-time

Posted 29 days ago

Guardant Health rating

9.4

Company rating: 9.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 120 rated laboratories

Job description

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visitguardanthealth.comand follow the company onLinkedIn,X (Twitter)andFacebook.

Role Summary

The Manager, Workforce Strategy & CapacityPlanningis responsible for building and evolving a scalable, data-driven workforce management system across BPO and internal operations.This role goes beyond traditional forecasting to actively shape demand by incorporating escalation reduction, AI, and self-service initiatives into workforce models.

The Manager will translate operational insightsincluding root cause analysis (RCA) findingsfrom our QA teamand digital transformation effortsinto actionable staffing strategies, enabling the organization to reduce escalations,improve FCR,improve efficiency, andoptimizecost.

Success in this role is defined by improved forecast accuracyand measurable reductions in cost per contact through both operational improvements and AI-driven demand reduction.

This position is expected to support Central Time (CT) business hours. Work schedules may be adjusted as needed to meet business and customer needs.

Workforce Planning & Forecasting

  • Build and manage end-to-end workforce planning models including forecasting volume, AHT, and staffing requirementsto meet SLAs

  • Translate forecasts into hiring, scheduling, and capacity plans across BPO and internal teams

  • Define key WFM assumptions (shrinkage, occupancy, SLA targets)

  • Establisha weeklyforecasting cadence and perform variance analysis

Demand Shaping & Escalation-Adjusted Modeling

  • Incorporate escalation rates, repeat contacts, and inefficiencies into workforce models

  • Partner withTraining and QAteam to integrate escalation drivers into forecasts

  • Quantify impact of avoidable escalationsand repeat contactson staffing and cost

  • Develop reduction scenarios based on improved resolution rates, reduced repeat contacts, and reduced escalations

AI, Self-Service & Automation Scenario Modeling

  • Build scenario-based workforce models incorporating AI and self-service initiatives

  • Quantify digital deflection impact on volume, escalations, and staffing

  • Develop baseline, target, and upside scenarios for AI adoption

  • Translate AI-driven improvements into FTE and cost savings

Operating Model & Workforce Optimization

  • Support evolution of workforce structure (Tier 1, Tier 1.5, Tier 2)

  • Align staffing models with complexity and case types

  • Identifyopportunities to shift work across tiers or to self-service

  • Measure andprovideactionable insights on the operational andfinancial impactof transitioning workflows from internal teams to BPO partner, including cost, productivity, quality, and escalation outcomes, and highlight optimization opportunities to inform leadership decisions

BPO Workforce Governance & Vendor Management

  • Validate and challenge vendor staffing models and productivity assumptions

  • Establish governance cadence with BPO partners

Cost Modeling & Financial Alignment

  • Develop cost-per-contact and cost-per-resolution models

  • Quantify cost impact of escalations and repeat contacts

  • Partner with Finance to align workforce strategy with budgets

Reporting & Executive Communication

  • Build dashboards and reporting for workforce metrics

  • Deliver insights connecting operational trends to staffing and cost

  • Provide executive-ready analysis

Qualifications

  • Bachelor's degree inBusiness, Economics, Finance, Mathematics, Data Analytics, or related field preferred

  • Equivalent practical experience strongly considered

  • 5-8+ years in Workforce Management or Capacity Planning

  • Experience with BPO operations

  • Strong analytical data modeling skills

  • Experience with WFM software tools

  • Experience with Tableau


AI & Digital Fluency

  • Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.


Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Palo Alto, CA Primary Location Base Pay Range: $119,100 - $163,800 Other US Location(s) Base Pay Range: $101,235 - $139,230 If the role is performed in Colorado, the pay range for this job is: $107,190 - $147,420


Employee may be required to lift routine office supplies and use office equipment.Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out toPeopleteam@guardanthealth.com

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review ourPrivacy Notice for Job Applicants.

Please visit our career page at:http://www.guardanthealth.com/jobs/

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