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Director Workforce Management Remote Jobs (NOW HIRING)

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule ... Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or ...

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Director Workforce Management Remote information

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$33.5K

$117.5K

$195.5K

How much do director workforce management remote jobs pay per year?

As of Jun 19, 2026, the average yearly pay for director workforce management remote in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a Director of Workforce Management (Remote) do?

A Director of Workforce Management (Remote) oversees the strategic planning, implementation, and optimization of workforce scheduling, forecasting, and staffing operations for an organization. They use data analytics to ensure the right number of employees are scheduled at the right times to meet business goals, often working across multiple locations or remote teams. This role typically involves collaborating with HR, operations, and leadership to improve efficiency, manage labor costs, and enhance employee satisfaction. Remote Directors use digital tools and communication platforms to lead their teams and ensure smooth operations from a distance.

How does a Director of Workforce Management typically collaborate with other departments in a remote work environment?

As a Director of Workforce Management in a remote setting, you will regularly partner with leaders from operations, IT, HR, and finance to ensure workforce strategies align with business goals. Collaboration often involves virtual meetings to analyze staffing data, address productivity challenges, and implement scheduling solutions across distributed teams. You'll also coordinate with technology teams to optimize workforce management tools and with HR to drive employee engagement and retention initiatives tailored for remote teams. Effective communication and cross-functional teamwork are essential for success in this role.

What is the difference between Director Workforce Management Remote vs Workforce Management Analyst?

AspectDirector Workforce Management RemoteWorkforce Management Analyst
CredentialsBachelor's degree in Business, Analytics, or related field; often requires experience in workforce planningBachelor's degree in Business, Analytics, or related field; entry to mid-level experience
Work EnvironmentRemote leadership role overseeing teams and strategic planningRemote or on-site data analysis and reporting
Industry UsageCommon in call centers, customer service, and large enterprise sectorsUsed across similar industries for data-driven workforce decisions

The main difference is that the Director Workforce Management Remote focuses on strategic leadership and managing teams remotely, while the Workforce Management Analyst concentrates on data analysis and reporting to support workforce decisions. Both roles require similar educational backgrounds but differ in scope and seniority.

What key skills and qualifications are needed to thrive as a Director Workforce Management (Remote), and why are they important?

A Director Workforce Management (Remote) needs a solid background in workforce planning, analytics, and organizational leadership, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Expertise with workforce management software (such as Kronos or ADP), forecasting tools, and data analytics platforms is crucial. Exceptional communication, strategic thinking, and problem-solving skills are vital for leading dispersed teams and aligning workforce strategies with business goals. These competencies ensure effective resource allocation, high team performance, and the ability to adapt to dynamic remote work environments.
More about Director Workforce Management Remote jobs
What cities are hiring for Director Workforce Management Remote jobs? Cities with the most Director Workforce Management Remote job openings:
What states have the most Director Workforce Management Remote jobs? States with the most job openings for Director Workforce Management Remote jobs include:
What job categories do people searching Director Workforce Management Remote jobs look for? The top searched job categories for Director Workforce Management Remote jobs are:
Director Workforce Management Remote jobs near you
Infographic showing various Director Workforce Management Remote job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.
Workforce Management Specialist I

Workforce Management Specialist I

Bayview Hunters Point Foundation

Remote

$26.38 - $30.33/hr

Full-time

PTO

Posted 3 days ago

Job description

Workforce Management Specialist I (Olympic Suicide Prevention Center)
This position is remote. The schedule is Sunday through Monday 9:00pm-6:00am and Thursday through Saturday 12:00pm-9:00pm PST.
The pay range for this position is between $26.38-$30.33 per hour. There is a $3.00 per hour differential when working between the hours of 12:30am-8:30am PST.
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.
Summary
As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience.
Primary Duties
  • Contribute to the development of advanced workforce management reporting, key performance indicator and automated scheduling systems to advance overall organizational excellence in the scheduling and performance optimization of +400 front line crisis call, chat and text staff and volunteers.
  • Create, manage, and generate daily, weekly, and monthly per diem and volunteer counselor schedules to ensure optimal coverage and adherence to service level agreements.
  • Continuously monitor real-time call volumes, queues, and agent availability, taking corrective actions to maintain Didi Hirsch's contractually obligated service levels.
  • Administer and monitor the attendance line, ensuring timely notifications to leadership regarding tardiness or absences; analyze the impact of absences and make real-time staffing decisions (ex: shifting of clinical supervisors into front line crisis counselor role) to mitigate absentee impacts.
  • Generate and distribute real-time performance reports to leadership, highlighting areas of concern and recommending immediate corrective actions.
  • Identify appropriate timeframes for offline activities, such as breaks, lunches, training sessions and meetings, to minimize impact on operational performance.
  • Administer shift bids for new employees, ensuring a fair and transparent process for selecting schedules as they become available.
  • Collaborate with leadership to solicit additional coverage from per diem staff during peak times or unexpected call volume surges. Approve or deny Paid Time Off (PTO) requests based on operational requirements, while ensuring compliance with company policies.
  • Maintain detailed records of schedule changes, PTO approvals, and other workforce-related activities to support audit and compliance requirements.

Position Requirements
  • 3+ years Contact Center Workforce Management experience or related skills preferred.
  • High school diploma or GED required. Bachelor's degree preferred.
  • Experience with creating and maintaining SharePoint sites and solutions is preferred.
  • Experience with SQL and Power-Bi is preferred.
  • Experience within social service/mental health/crisis work settings preferred.
  • Be 18 years of age or older.
  • Have high-speed internet with an active Ethernet connection, and a quiet/confidential workspace.
  • Be empathetic, flexible, and adaptable to varying situations.
  • Have open availability and flexibility to work within the programs operating hours, including weekends and holidays.
  • Be reliable and able to adhere to schedules based upon program needs.
  • Complete yearly trainings as required by the agency and administers of 988.
  • Have knowledge of all job specific skills including risk assessment and data collection.
  • Possess strong interpersonal skills and positively interacts with others.
  • Have outstanding communication skills with the ability to engage any individual regardless of background.
  • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
  • Goal-oriented team player with strong experience working in large and complex systems.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
#LI-LR1 #LI-Remote
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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