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Director Workforce Management Remote Jobs (NOW HIRING)

Motive

Director of Product, Workforce Management

OR · On-site +1

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our Workforce Management suite of products. Managing a team of Product Managers, you will be ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... in a self-directed manner to improve performance and position added-value. Ability to use a ...

Motive

Director of Product, Workforce Management

$208K - $285K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our Workforce Management suite of products. Managing a team of Product Managers, you will be ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... in a self-directed manner to improve performance and position added-value. Ability to use a ...

Ayahealthcare

Director, Workforce Solutions - Per Diem

OR · On-site +1

$130K/yr

The Director, Workforce Solutions - Per Diem will be responsible for creating relationships with ... We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver ...

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Director Workforce Management Remote information

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$33.5K

$117.5K

$195.5K

How much do director workforce management remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director workforce management remote in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a director of workforce management do?

A Director of Workforce Management (Remote) oversees the strategic planning, implementation, and optimization of workforce scheduling, forecasting, and staffing operations for an organization. They use data analytics to ensure the right number of employees are scheduled at the right times to meet business goals, often working across multiple locations or remote teams. This role typically involves collaborating with HR, operations, and leadership to improve efficiency, manage labor costs, and enhance employee satisfaction. Remote Directors use digital tools and communication platforms to lead their teams and ensure smooth operations from a distance.

What key skills and qualifications are needed to thrive as a director of workforce management?

A Director Workforce Management (Remote) needs a solid background in workforce planning, analytics, and organizational leadership, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Expertise with workforce management software (such as Kronos or ADP), forecasting tools, and data analytics platforms is crucial. Exceptional communication, strategic thinking, and problem-solving skills are vital for leading dispersed teams and aligning workforce strategies with business goals. These competencies ensure effective resource allocation, high team performance, and the ability to adapt to dynamic remote work environments.

How does a director of workforce management typically collaborate with other departments in a remote work environment?

As a Director of Workforce Management in a remote setting, you will regularly partner with leaders from operations, IT, HR, and finance to ensure workforce strategies align with business goals. Collaboration often involves virtual meetings to analyze staffing data, address productivity challenges, and implement scheduling solutions across distributed teams. You'll also coordinate with technology teams to optimize workforce management tools and with HR to drive employee engagement and retention initiatives tailored for remote teams. Effective communication and cross-functional teamwork are essential for success in this role.

What is the difference between Director Workforce Management Remote vs Workforce Management Analyst?

AspectDirector Workforce Management RemoteWorkforce Management Analyst
CredentialsBachelor's degree in Business, Analytics, or related field; often requires experience in workforce planningBachelor's degree in Business, Analytics, or related field; entry to mid-level experience
Work EnvironmentRemote leadership role overseeing teams and strategic planningRemote or on-site data analysis and reporting
Industry UsageCommon in call centers, customer service, and large enterprise sectorsUsed across similar industries for data-driven workforce decisions

The main difference is that the Director Workforce Management Remote focuses on strategic leadership and managing teams remotely, while the Workforce Management Analyst concentrates on data analysis and reporting to support workforce decisions. Both roles require similar educational backgrounds but differ in scope and seniority.

More about Director Workforce Management Remote jobs

What cities are hiring for Director Workforce Management Remote jobs?

Cities with the most Director Workforce Management Remote job openings:

What states have the most Director Workforce Management Remote jobs?

States with the most job openings for Director Workforce Management Remote jobs include:

What job categories do people searching Director Workforce Management Remote jobs look for?

The top searched job categories for Director Workforce Management Remote jobs are:

Director Workforce Management Remote jobs near you
Infographic showing various Director Workforce Management Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.

Workforce Management Analyst I

System One

Baltimore, MD • Remote

$32.80/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD $32.80/hr

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by monitoring and analyzing intraday call volume, call patterns, and traffic flow to help ensure service level objectives are met. You’ll work closely with supervisors/managers to adjust schedules and staffing as business conditions change, and you’ll provide reporting and recommendations to improve performance, process, and supporting technology.

WHAT YOU’LL DO

  • Analyze intraday and historical performance to support operational service goals.
  • Identify call volume trends and averages (intraday, weekly, monthly, etc.).
  • Monitor queue activity and service levels; respond to changing conditions.
  • Maintain strong communication channels about events impacting workload and performance.
  • Communicate staffing adjustments based on changing/dynamic forecasts.
  • Partner with internal teams and customer experience center staff to identify improvements that drive service goals.
  • Provide regular workload/workforce reporting to leadership.
  • Recommend call/service center technology and process improvements to reduce costs and improve efficiency.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience
    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)
  • 1+ year of experience in a scheduling, forecasting, or traffic environment
  • Strong analytical and problem-solving skills (trend identification, data interpretation, operational decision support)
  • Intermediate to advanced Excel (pivot tables, lookup functions, formulas, basic data analysis)
  • Foundational WFM knowledge and contact center metrics (AHT, ASA, Service Level, Occupancy, Adherence)
  • Experience with contact center/WFM tools such as Genesys Cloud, NICE IEX/CXone, or similar
  • Strong communication + organization skills; able to manage multiple priorities and deliver timely reporting

NICE TO HAVE

  • Experience building/automating reporting (advanced Excel models, dashboards, etc.)
  • Additional exposure to real-time queue management, intraday change management, and schedule optimization
  • Experience supporting process/technology improvements in a customer service/contact center environment

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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