... based on forecasted demand Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics Strong Excel skills (e.g., pivot tables, basic formulas ...
... based on forecasted demand Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics Strong Excel skills (e.g., pivot tables, basic formulas ...
Position Summary The Labor Analyst, Workforce Labor Analytics supports the Workforce Management and ... Labor Forecasting & Workforce Planning * Support labor forecasting, budgeting, and planning ...
New
Position Summary The Labor Analyst, Workforce Labor Analytics supports the Workforce Management and ... Labor Forecasting & Workforce Planning * Support labor forecasting, budgeting, and planning ...
New
Workforce Management Analyst
Las Vegas, NV · On-site
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be ... Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily ...
Workforce Management Analyst
Las Vegas, NV · On-site
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be ... Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily ...
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Quick apply
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Director, Workforce Management, Customer Experience & Quality
Mason, OH · On-site
$110 - $180/hr
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Director, Workforce Management, Customer Experience & Quality
Mason, OH · On-site
$110 - $180/hr
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
Analyze workforce, quality, and training trends across sites and channels; proactively communicate ... Advanced knowledge of forecasting, scheduling, and statistical modeling techniques across multiple ...
... forecasted demand • Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
... forecasted demand • Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real ... Identify and escalate deviations from forecast or schedule, recommending immediate actions to ...
Quick apply
Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real ... Identify and escalate deviations from forecast or schedule, recommending immediate actions to ...
Workforce Management Consultant
Atlanta, GA · On-site
$90 - $120/hr
As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their ... You'll analyze data, optimize forecasting and staffing strategies, solve operational challenges ...
Workforce Management Consultant
Atlanta, GA · On-site
$90 - $120/hr
As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their ... You'll analyze data, optimize forecasting and staffing strategies, solve operational challenges ...
Service Forecast Analyst
California, MD · On-site +1
$68K - $70K/yr
Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...
Service Forecast Analyst
California, MD · On-site +1
$68K - $70K/yr
Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...
Workforce Management Analyst
Moore, OK · On-site
... directing enhancements, and implementing configuration solutions for payroll work rules and ... The Workforce Management Interface Analyst will partner with various Human Resources, Accounting ...
Workforce Management Analyst
Moore, OK · On-site
... directing enhancements, and implementing configuration solutions for payroll work rules and ... The Workforce Management Interface Analyst will partner with various Human Resources, Accounting ...
Workforce Management Analyst
$60K - $70K/yr
Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...
Workforce Management Analyst
$60K - $70K/yr
Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...
Workforce Management Analyst
Wichita, KS · On-site
... workforce management, scheduling, or real-time analysis. * Strong analytical and data ... Experience with forecasting or capacity models. * Knowledge of reporting dashboards (Power BI ...
Workforce Management Analyst
Wichita, KS · On-site
... workforce management, scheduling, or real-time analysis. * Strong analytical and data ... Experience with forecasting or capacity models. * Knowledge of reporting dashboards (Power BI ...
Service Forecast Analyst
Washington, DC · On-site +1
$68K - $70K/yr
Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...
Service Forecast Analyst
Washington, DC · On-site +1
$68K - $70K/yr
Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Generate and deliver regular reports on forecast accuracy and key performance indicators. Analyze ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Generate and deliver regular reports on forecast accuracy and key performance indicators. Analyze ...
Workforce Management Analyst
$60K - $70K/yr
Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...
Workforce Management Analyst
$60K - $70K/yr
Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...
Service Forecast Analyst
$68K - $70K/yr
Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...
Service Forecast Analyst
$68K - $70K/yr
Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...
Business Analyst, Principal- Workforce Management
Long Beach, CA · On-site
$126K - $189K/yr
... forecasting, modeling, and oversight of all HQA productive staff ... The Business Analyst, Principal will report to the Director Program Management, Clinical as direct ...
Business Analyst, Principal- Workforce Management
Long Beach, CA · On-site
$126K - $189K/yr
... forecasting, modeling, and oversight of all HQA productive staff ... The Business Analyst, Principal will report to the Director Program Management, Clinical as direct ...
Manager, Workforce Management
$63K - $76K/yr
... forecasting, and analysis to meet internal and external commitments. The Manager serves as the ... Serve as direct contact for all matters relating to the phone system application. * Make ...
Manager, Workforce Management
$63K - $76K/yr
... forecasting, and analysis to meet internal and external commitments. The Manager serves as the ... Serve as direct contact for all matters relating to the phone system application. * Make ...
Director Workforce Management Forecast Analyst information
What is the difference between Director Workforce Management Forecast Analyst vs Workforce Management Analyst?
| Aspect | Director Workforce Management Forecast Analyst | Workforce Management Analyst |
|---|---|---|
| Credentials | Bachelor's degree, often with experience in forecasting or analytics | Bachelor's degree in related field, entry to mid-level experience |
| Work Environment | Strategic planning, leadership, cross-department collaboration | Data analysis, reporting, operational support |
| Employer & Industry | Large corporations, call centers, healthcare, retail | Contact centers, service industries, retail |
The main difference is that the Director Workforce Management Forecast Analyst focuses on strategic forecasting, leadership, and high-level planning, while the Workforce Management Analyst handles data analysis, reporting, and operational tasks. The director role involves overseeing teams and making long-term decisions, whereas the analyst role supports daily workforce planning activities.
What cities are hiring for Director Workforce Management Forecast Analyst jobs?
Cities with the most Director Workforce Management Forecast Analyst job openings:
What are the most commonly searched types of Workforce Management Forecast Analyst jobs?
The most popular types of Workforce Management Forecast Analyst jobs are:
What states have the most Director Workforce Management Forecast Analyst jobs?
States with the most job openings for Director Workforce Management Forecast Analyst jobs include:
Full-time
Re-posted 28 days ago
Job description
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.Â
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
Assist in creating and maintaining staff schedules based on forecasted demand
Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
Monitor daily performance against service levels and staffing plans
Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
Produce regular reports on schedule adherence, service levels, and performance trends
Compare actual results to forecasts and highlight key variances
Forecasting Support
Assist in analyzing historical data to support volume and staffing forecasts
Maintain data accuracy within workforce management tools
Collaboration
Partner with supervisors and leadership to support operational needs
Communicate staffing risks or trends in a timely manner
Qualifications
Required
2-4 years of experience in contact center operations, workforce management, or analytics
Strong Excel skills (e.g., pivot tables, basic formulas)
Analytical mindset with attention to detail
Preferred
Experience with workforce management tools
Exposure to contact center scheduling or reporting
Experience in high-volume environments
What Success Looks Like (6-12 Months)
Produces accurate schedules and reliable reporting
Effectively supports real-time operational needs
Identifies trends that improve staffing efficiency
Growth Opportunities
Senior WFM Analyst
Capacity Planning / Forecasting roles
Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004