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Workforce Scheduling Forecasting Analyst Jobs (NOW HIRING)

Aumovio

Forecasting Analyst

Auburn Hills, MI

... Forecasting Analyst Position is responsible for sales forecasting which includes volume/demand ... Monitor customer volumes and schedules by accessing supplier portals or electronic production ...

Aumovio SE

Forecasting Analyst

Auburn, AL · On-site

$60 - $80/hr

Forecasting Analyst Position is responsible for sales forecasting which includes volume/demand ... Monitor customer volumes and schedules by accessing supplier portals or electronic production ...

Aumovio

Forecasting Analyst

Auburn Hills, MI

... Forecasting Analyst Position is responsible for sales forecasting which includes volume/demand ... Monitor customer volumes and schedules by accessing supplier portals or electronic production ...

Aumovio

Forecasting Analyst

Auburn Hills, MI · On-site

... Forecasting Analyst Position is responsible for sales forecasting which includes volume/demand ... Monitor customer volumes and schedules by accessing supplier portals or electronic production ...

Centene

Workforce Scheduling Analyst II

$27.02 - $48.55/hr

Evaluates results of forecasted contact center workload to build resourcing and scheduling plans to ... Assists in developing policies and procedures for the workforce management unit * Performs other ...

FirstEnergy

Load Forecasting Analyst

Akron, OH

$62K - $121K/yr

... schedules * Providing excellent customer service through timely and accurate information, analysis ... Excellent time management skills Benefits, Compensation & Workforce Diversity At FirstEnergy ...

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Workforce Scheduling Forecasting Analyst information

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$36.5K

$76.5K

$125.5K

How much do workforce scheduling forecasting analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for workforce scheduling forecasting analyst in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What does a workforce scheduling forecasting analyst do?

A Workforce Scheduling Forecasting Analyst is responsible for predicting staffing needs and creating efficient schedules to ensure that an organization has the right number of employees working at the right times. They analyze historical data, business trends, and forecasts to optimize workforce allocation and improve productivity. Their role helps companies reduce labor costs, meet service level requirements, and adapt to changes in demand.

What are some common challenges faced by workforce scheduling forecasting analysts, and how can they be addressed?

Workforce Scheduling Forecasting Analysts often encounter challenges such as handling unpredictable fluctuations in demand, integrating data from multiple sources, and ensuring schedules comply with labor regulations. These can be addressed by leveraging advanced forecasting tools, maintaining clear communication with operations teams, and regularly reviewing historical data to refine prediction models. Collaboration with other departments, such as HR and operations, is crucial to ensure workforce plans align with business needs and employee preferences.

What are the key skills and qualifications needed to thrive as a workforce scheduling forecasting analyst, and why are they important?

To thrive as a Workforce Scheduling Forecasting Analyst, you need strong analytical skills, experience with data analysis, and a background in workforce management or operations, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and knowledge of forecasting tools are typically essential. Excellent problem-solving abilities, attention to detail, and effective communication help you stand out in this role. These skills are important for accurately predicting staffing needs, optimizing schedules, and ensuring operational efficiency.

What is the difference between Workforce Scheduling Forecasting Analyst vs Workforce Planning Analyst?

AspectWorkforce Scheduling Forecasting AnalystWorkforce Planning Analyst
Primary FocusForecasting staffing needs and creating schedules based on data analysisDeveloping overall workforce strategies and long-term staffing plans
Skills & CertificationsData analysis, forecasting tools, Excel, possibly certifications in workforce analyticsStrategic planning, data analysis, HR knowledge, certifications in HR or workforce planning
Work EnvironmentOperational, often in call centers, retail, or healthcare settingsStrategic, corporate environment, involved in HR and operations planning

While both roles involve data analysis and workforce insights, the Workforce Scheduling Forecasting Analyst primarily focuses on short-term staffing forecasts and scheduling, whereas the Workforce Planning Analyst concentrates on long-term workforce strategies and planning. The former is more operational, and the latter is more strategic, though both require analytical skills and industry knowledge.

What are popular job titles related to Workforce Scheduling Forecasting Analyst jobs?

For Workforce Scheduling Forecasting Analyst jobs, the most frequently searched job titles are:

Infographic showing various Workforce Scheduling Forecasting Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.

Workforce Management Forecasting Analyst

Warren, MI • Hybrid

Teleperformance
Call Centers • 10K+ employees
Learn more about Teleperformanceexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule. 

Responsibilities

Your Responsibilities 

  • Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes 
  • Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions 
  • Collaborate with various internal customers on impact analysis for proposed Contact Center changes 
  • Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided 
  • Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies 
  • Perform various analyses, formulate conclusions, and present conclusions to management 
  • Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities 
  • Work with business to develop short-term and long-term financial forecasts and budgets 
  • Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results 
  • Provide variance analysis on forecast performance 
  • Develop and maintain reporting tools that help analyze forecasting trends 
  • Oversee Contact Center data in relation to Contact 
  • Oversee center volume and handle time 
  • Heavy reporting duties after forecasting the data for the Contact Center line of business 
  • Assist with reporting and creating innovative ways to look at data 
Qualifications

Qualifications 

  • Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted 
  • 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting) 
  • Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX 
  • Experience with reporting, forecasting, analytics, workforce strategies 
  • Previous contact center experience preferred 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Employment Type: FULL_TIME

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