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Workforce Management Analyst Jobs in Georgia (NOW HIRING)

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

Led end-to-end workstreams for UKG Workforce Management implementations across UKG Pro, UKG Ready ... Strong problem-solving and analytical skills, with excellent communication and interpersonal skills

KPMG

Manager, Workforce Management - UKG

Atlanta, GA

Led end-to-end workstreams for UKG Workforce Management implementations across UKG Pro, UKG Ready ... Strong problem-solving and analytical skills, with excellent communication and interpersonal skills

FAVARH

AVP, Workforce Solutions

Atlanta, GA · On-site

Bachelor's degree in business administration, Management, Finance, Operations, Analytics, or related field. * 8+ years of progressive leadership experience in workforce management, operations ...

NTT DATA Services

$164K/yr

Administer and support Infor Workbrain / Infor Workforce Management. * Configure and maintain time and attendance, scheduling, pay rules, accruals, and absence management. * Troubleshoot employee ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · Hybrid

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Georgia

Workforce Management Analyst information

See Georgia salary details

$32.5K

$82.4K

$145.7K

How much do workforce management analyst jobs pay per year?

As of Jul 27, 2026, the average yearly pay for workforce management analyst in Georgia is $82,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $111,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Georgia as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $82,391 per year, or $39.6 per hour.
Workforce Management Consultant

Workforce Management Consultant

Insite Managed Solutions

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado

Curious? Join the Insite Journey!

Full-Time, In Office 1336 SE 47th St, Cape Coral, FL 33904 OR Dallas, TX, OR Atlanta, GA, Up to 50% Travel

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their workforce management operations. You'll analyze data, optimize forecasting and staffing strategies, solve operational challenges, and help clients make informed workforce decisions. Working closely with senior consultants, you'll support client engagements from assessment through implementation while delivering practical solutions that create lasting operational improvements.

How you can be Exceptional in this role:

  • Analyze forecasts, staffing models, schedules, and operational performance to identify workforce risks and improvement opportunities
  • Develop and maintain workforce models that support staffing, capacity planning, budgeting, and changing business demand
  • Evaluate key workforce metrics including service level, occupancy, adherence, shrinkage, and productivity, translating findings into actionable recommendations
  • Configure and optimize workforce management platforms, forecasting models, schedules, and reporting tools
  • Partner with client stakeholders to understand business objectives, assess current workforce practices, and recommend scalable operational improvements
  • Build dashboards and reports that provide meaningful visibility into workforce performance and operational trends
  • Support workforce assessments, optimization initiatives, implementations, and operational improvement projects across multiple client engagements
  • Present findings and recommendations to client stakeholders while collaborating with senior consultants to ensure successful project delivery
  • Manage multiple client engagements while maintaining strong organization, accountability, and attention to detail

How you will help us Succeed together:

  • 5+ years of experience in workforce management, workforce planning, workforce analytics, consulting, professional services, or contact center operations
  • Hands-on experience with forecasting, capacity planning, scheduling, real-time management, and workforce optimization
  • Experience with enterprise workforce management platforms such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies
  • Strong analytical skills with advanced proficiency in Microsoft Excel, including pivot tables, formulas, lookups, and data analysis
  • Ability to analyze complex workforce data and translate insights into practical business recommendations
  • Experience partnering directly with operational leaders and client stakeholders in a consultative environment
  • Strong written and verbal communication skills, including the ability to confidently present findings to both operational and executive audiences
  • Ability to manage multiple priorities while maintaining accuracy, accountability, and follow-through
  • Proficiency with Microsoft Excel and PowerPoint

How you can Stand out:

  • Experience supporting workforce assessments, operational consulting engagements, or workforce transformation initiatives
  • Experience with data visualization tools such as Power BI, Tableau, or Sigma
  • Working knowledge of SQL or advanced reporting techniques
  • Experience with workforce budgeting, staffing models, and financial planning
  • Lean, Six Sigma, or other process improvement certification or applied experience
  • Experience within BPO, customer experience, or contact center consulting environments
Equal Opportunity Employer M/F/D/V