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Senior Workforce Management Analyst Jobs in Georgia

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · Hybrid

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II)is responsible for ... Analytical thinking and data interpretation * Time management and prioritization * Communication ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... Analytical thinking and data interpretation * Time management and prioritization * Communication ...

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

Led end-to-end workstreams for UKG Workforce Management implementations across UKG Pro, UKG Ready ... Strong problem-solving and analytical skills, with excellent communication and interpersonal skills

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · Hybrid

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

The Senior Engineer will serve as the technical lead for Workforce Management and Payroll ... • Perform gap analyses and author functional/technical specifications for new or enhanced ...

Georgia

Director of Workforce Management

Atlanta, GA · On-site

Director of Workforce Management Job Requisition ID: JR0000000228 Number of Openings: 1 Shift: Day ... Collaborate with executive and senior leadership to design and implement workforce strategies that ...

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Senior Workforce Management Analyst information

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$45.2K

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How much do senior workforce management analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior workforce management analyst in Georgia is $92,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $115,700.00 per year, depending on experience, location, and employer.

Is a senior workforce management analyst a good career?

A senior workforce management analyst is a valuable role that involves analyzing staffing needs, forecasting labor requirements, and using tools like Excel and workforce management software. It offers opportunities for advancement, specialized skills development, and a stable career path in operations and human resources. The role typically requires strong analytical skills and experience in data-driven decision making.

What does a senior workforce management analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What are some typical challenges a senior workforce management analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

What are the key skills and qualifications needed to thrive as a senior workforce management analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.

What are the most commonly searched types of Workforce Management Analyst jobs in Georgia?

The most popular types of Workforce Management Analyst jobs in Georgia are:

What cities in Georgia are hiring for Senior Workforce Management Analyst jobs?

Cities in Georgia with the most Senior Workforce Management Analyst job openings:

Senior Workforce Management Analyst jobs near you

Sr. Workforce Planning Specialist

ADP

Alpharetta, GA • Hybrid

Full-time

Posted 16 days ago

Job description

This position is hybrid, working in the office 3 days a week and working from home 2 days a week, working the 9:30am shift.

The Senior Workforce Planning Specialist(Workforce Planning Coordinator II)is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.

Key Responsibilities:

  • Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
  • Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
  • Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
  • Create and maintain accurate agent schedules based on forecasted demand and business requirements
  • Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
  • Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
  • Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
  • Analyze scheduling effectiveness and recommend improvements to increase efficiency
  • Ensure compliance with labor laws, company policies, and contractual obligations
  • Monitor schedule adherence trends and provide insights to leadership
  • Support capacity planning by identifying gaps in staffing and proposing solutions
  • Maintain data integrity within workforce management systems
  • Generate reports and dashboards on scheduling performance metrics

Qualifications:

  • 2+ years of experience in Workforce Management, scheduling, or call center operations
  • Strong analytical and problem-solving skills
  • Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
  • Advanced Excel skills (pivot tables, formulas, data analysis)
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, dynamic environment

Key Competencies:

  • Analytical thinking and data interpretation
  • Time management and prioritization
  • Communication and cross-functional collaboration
  • Adaptability and decision-making under pressure
  • Continuous improvement mindset

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
  • GenCloud and Salesforce experience

#LI-Hybrid

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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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