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Senior Workforce Management Analyst Jobs in Atlanta, GA

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... Analytical thinking and data interpretation * Time management and prioritization * Communication ...

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · Hybrid

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II)is responsible for ... Analytical thinking and data interpretation * Time management and prioritization * Communication ...

Poutrix

Senior Workforce Planning Manager

Atlanta, GA · On-site

$115 - $138/hr

The Senior Workforce Planning Manager Program Management Americas will drive workforce agility ... analysis. * Strong collaboration and stakeholder management skills, with proven ability to work ...

Arcadis

Senior Workforce Planning Manager

Atlanta, GA · On-site

The Senior Workforce Planning Manager Program Management Americas will drive workforce agility ... analysis. * Strong collaboration and stakeholder management skills, with proven ability to work ...

Arcadis

Senior Workforce Planning Manager

Atlanta, GA · On-site

The Senior Workforce Planning Manager Program Management Americas will drive workforce agility ... analysis. * Strong collaboration and stakeholder management skills, with proven ability to work ...

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

Led end-to-end workstreams for UKG Workforce Management implementations across UKG Pro, UKG Ready ... Strong problem-solving and analytical skills, with excellent communication and interpersonal skills

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · On-site

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

Invesco

Senior Engineer-Workforce Management

Atlanta, GA · Hybrid

$100K - $138K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll ... Perform gap analyses and author functional/technical specifications for new or enhanced business ...

Georgia

Director of Workforce Management

Atlanta, GA · On-site

Director of Workforce Management Job Requisition ID: JR0000000228 Number of Openings: 1 Shift: Day ... Collaborate with executive and senior leadership to design and implement workforce strategies that ...

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All JobsWorkforce Management Analyst JobsSenior Workforce Management Analyst JobsSenior Workforce Management Analyst Jobs in Atlanta, GA

Senior Workforce Management Analyst information

See Atlanta, GA salary details

$51.4K

$105.6K

$137K

How much do senior workforce management analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior workforce management analyst in Atlanta, GA is $105,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $131,700.00 per year, depending on experience, location, and employer.

What does a senior workforce management analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What are the key skills and qualifications needed to thrive as a senior workforce management analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.

What are some typical challenges a senior workforce management analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

Is a senior workforce management analyst a good career?

A senior workforce management analyst is a valuable role that involves analyzing staffing needs, forecasting labor requirements, and using tools like Excel and workforce management software. It offers opportunities for advancement, specialized skills development, and a stable career path in operations and human resources. The role typically requires strong analytical skills and experience in data-driven decision-making.

What are the most commonly searched types of Workforce Management Analyst jobs in Atlanta, GA?

The most popular types of Workforce Management Analyst jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Senior Workforce Management Analyst jobs?

Cities near Atlanta, GA with the most Senior Workforce Management Analyst job openings:

Senior Workforce Management Analyst jobs near you
Infographic showing various Senior Workforce Management Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $105,634 per year, or $50.8 per hour.

Sr. Workforce Management Systems Analyst - Alvaria WFM

Wisemen Multimedia, LLC

Chamblee, GA • Remote

Full-time

Re-posted 5 days ago

Job description

Job Description:
Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of the largest private, secured, civilian government toll-free telephony infrastructure in the United States. Provide technical support to multiple user groups located at 30+ local and remote IRS service centers.
The Sr. Workforce Management Systems Analyst is accountable for supporting the development of accurate operational forecasts for volumes, average handle time, and shrinkage based on historical patterns and predictive analytics, utilizing multiple forecasting techniques. The selected candidate will be charged with identifying, researching, and data abnormalities. This position will work closely with business leaders to gain insight into the day-to-day operations of the organization and project impact of future initiatives. As such, partnership with all areas of the business and quantifying impact will be a critical requirement of this role. Candidates should be experienced in analytical and critical-thinking skills, leadership communication, contact workforce management experience, and have a proven track record of collaboration within cross-functional organizations.
Primary Duties & Responsibilities:
  • Establish ad-hoc reports, templates, and information (Commissioner mandates, FEMA, emergency procedures).
  • Make recommendations for improvements in call statistics.
  • Capture web analytics data primarily through Alvaria WFM.
  •  Develop and maintain statistical forecast models for workload and staffing requirements, including forecast vs. actual trends, and forecasting for trend changes due to seasonal variations and other operational variables.
  • Utilize performance analytics tools to identify agent and volume behaviors for future forecast and schedule scenarios and recommend action items to drive efficiencies and improve workflow.
  • Utilizes advanced SQL programming to manipulate, forecast, and project models that operationalize, optimize, and drive business performance.
  • Ensure governance and compliance for best-in-class standard operating procedures (SOPs) related to forecasting, scheduling, and performance analytics.
  • Create scenarios and present comprehensive recommendations for strategic staffing and hiring plans to ensure cost center optimization.
  • Identify and communicate areas for continual improvement of service levels across the operation, recommending and initiating improvements necessary to attain expected targets.
  • Review and analyze results and report on deviations from forecasts for data validation and root cause analysis.
  • Review and identify trends or patterns of practices/activities that impact operational service level results.
  • Measure and provide hindsight analysis for forecast accuracy and scheduling efficiency used for operational planning.
  • Establish a regular cadence with business leaders to share insights/recommendations regarding volumes, average handle time, shrinkage, and hiring plans.
  • Additional duties and responsibilities as assigned.

Qualifications:
  • Bachelor’s degree in business, accounting, finance, statistics, or economics, or an equivalent combination of education and work experience.
  • Minimum of 8 plus years’ experience in call-center forecasting.
  • Advanced Excel skills and experience in formulas, arrays, table formatting, conditional formatting, graphs, pivot table reporting and Power BI.
  • Strong IT background in troubleshooting contact center issues with recording software, including Verint 360.
  • Hands-on experience with WFM Software, experience with Alvaria is required.
  • Exceptional analytical and problem-solving skills, specifically tailored to workforce optimization.
  • In-depth knowledge of workforce management tools, processes, and best practices.
  • Experience with Contact Center technology, including Cisco, Verint, or Nice.
  • Familiarity with relevant regulations and compliance requirements specific to workforce management.
  • Understanding of forecasting and value-maximization techniques.
  • Able to host meetings and discuss contact center issues.
  • Must be able to write a standard operating procedure or desk-side guide.