ZipRecruiter

Log In

2

Workforce Management Analyst Remote Jobs in Atlanta, GA

CEDENT

SAP Analyst :: Remote

Alpharetta, GA · Remote

Remote ? Must have: * Intermediate ERP experience with SAP Intermediate Microsoft Excel and Google ... Analyst must possess time management skills, demonstrate the ability to work independently, and ...

Rubicon

Data Management Analyst

Atlanta, GA · On-site +1

Remote/Hybrid - USA Reports to: Manager, Contract and Data Management Department Name: Strategic Sourcing/Supply Chain Position Type : Full Time, Exempt Position Summary The Data Management Analyst ...

TOC

Credit Balance Analyst- Remote

Atlanta, GA · On-site +1

POSITION SUMMARY Post all payments to the practice management system. Process End of Day. Perform duties, processes and functions assigned by management. . Work is conducted remotely, outside of a ...

Aeroflow

HRIS Analyst

Atlanta, GA · Remote

Aeroflow Health - HRIS Analyst Remote Opportunity Aeroflow Health is a national leader in home ... Configure and support Document Management, People Assist, and employee self-service functionality.

Aeroflow

HRIS Analyst

Atlanta, GA · Remote

Aeroflow Health - HRIS Analyst Remote Opportunity Aeroflow Health is a national leader in home ... Configure and support Document Management, People Assist, and employee self-service functionality.

Digital Marketing

Senior SEO Analyst - Remote

Atlanta, GA · Remote

$75K/yr

Capable of managing multiple clients across multiple verticals. * Work closely with numerous cross ... Very strong analytics and ROI mindset and problem-solving ability. * Possess creative flair and up ...

next page

Showing results 1-20

All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Remote JobsWorkforce Management Analyst Remote Jobs in Atlanta, GA

Workforce Management Analyst Remote information

See Atlanta, GA salary details

$37K

$93.8K

$165.9K

How much do workforce management analyst remote jobs pay per year?

As of Aug 3, 2026, the average yearly pay for workforce management analyst remote in Atlanta, GA is $93,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What cities near Atlanta, GA are hiring for Workforce Management Analyst Remote jobs? Cities near Atlanta, GA with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Atlanta, GA as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 7% Part Time, 1% Temporary, and 5% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $93,834 per year, or $45.1 per hour.

Sr. Workforce Management Systems Analyst - Alvaria WFM

Wisemen Multimedia, LLC

Chamblee, GA • Remote

Full-time

Re-posted 5 days ago

Job description

Job Description:
Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of the largest private, secured, civilian government toll-free telephony infrastructure in the United States. Provide technical support to multiple user groups located at 30+ local and remote IRS service centers.
The Sr. Workforce Management Systems Analyst is accountable for supporting the development of accurate operational forecasts for volumes, average handle time, and shrinkage based on historical patterns and predictive analytics, utilizing multiple forecasting techniques. The selected candidate will be charged with identifying, researching, and data abnormalities. This position will work closely with business leaders to gain insight into the day-to-day operations of the organization and project impact of future initiatives. As such, partnership with all areas of the business and quantifying impact will be a critical requirement of this role. Candidates should be experienced in analytical and critical-thinking skills, leadership communication, contact workforce management experience, and have a proven track record of collaboration within cross-functional organizations.
Primary Duties & Responsibilities:
  • Establish ad-hoc reports, templates, and information (Commissioner mandates, FEMA, emergency procedures).
  • Make recommendations for improvements in call statistics.
  • Capture web analytics data primarily through Alvaria WFM.
  •  Develop and maintain statistical forecast models for workload and staffing requirements, including forecast vs. actual trends, and forecasting for trend changes due to seasonal variations and other operational variables.
  • Utilize performance analytics tools to identify agent and volume behaviors for future forecast and schedule scenarios and recommend action items to drive efficiencies and improve workflow.
  • Utilizes advanced SQL programming to manipulate, forecast, and project models that operationalize, optimize, and drive business performance.
  • Ensure governance and compliance for best-in-class standard operating procedures (SOPs) related to forecasting, scheduling, and performance analytics.
  • Create scenarios and present comprehensive recommendations for strategic staffing and hiring plans to ensure cost center optimization.
  • Identify and communicate areas for continual improvement of service levels across the operation, recommending and initiating improvements necessary to attain expected targets.
  • Review and analyze results and report on deviations from forecasts for data validation and root cause analysis.
  • Review and identify trends or patterns of practices/activities that impact operational service level results.
  • Measure and provide hindsight analysis for forecast accuracy and scheduling efficiency used for operational planning.
  • Establish a regular cadence with business leaders to share insights/recommendations regarding volumes, average handle time, shrinkage, and hiring plans.
  • Additional duties and responsibilities as assigned.

Qualifications:
  • Bachelor’s degree in business, accounting, finance, statistics, or economics, or an equivalent combination of education and work experience.
  • Minimum of 8 plus years’ experience in call-center forecasting.
  • Advanced Excel skills and experience in formulas, arrays, table formatting, conditional formatting, graphs, pivot table reporting and Power BI.
  • Strong IT background in troubleshooting contact center issues with recording software, including Verint 360.
  • Hands-on experience with WFM Software, experience with Alvaria is required.
  • Exceptional analytical and problem-solving skills, specifically tailored to workforce optimization.
  • In-depth knowledge of workforce management tools, processes, and best practices.
  • Experience with Contact Center technology, including Cisco, Verint, or Nice.
  • Familiarity with relevant regulations and compliance requirements specific to workforce management.
  • Understanding of forecasting and value-maximization techniques.
  • Able to host meetings and discuss contact center issues.
  • Must be able to write a standard operating procedure or desk-side guide.