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Workforce Management Analyst Remote Jobs in Atlanta, GA

Staff4Success

National Sales Representative

Atlanta, GA · Remote

$125K - $180K/yr

Their mission is to simplify workforce management and help businesses scale with confidence. Our ... This is a fully remote position for a motivated sales professional with a proven track record of ...

Navtech, Inc.

Sr Data Analyst

Atlanta, GA · On-site +1

$82K - $104K/yr

Atlanta, GA, Remote Duration : 6 to 12 Months Contract to Hire The client is not willing to sponsor ... Manage analytical processes, build new datasets, and validate/improve existing data pipelines using ...

McKesson

Payroll Specialist

Alpharetta, GA · On-site +1

$23.29 - $38.81/hr

The ideal candidate demonstrates strong analytical skills, attention to detail, ownership, and the ... ADP Workforce Management (WFM) experience. * Experience with ServiceNow or similar case management ...

McKesson

Payroll Specialist

Alpharetta, GA · On-site +1

$23.29 - $38.81/hr

Review and validate timekeeping data from Workday and ADP Workforce Management. * Manage employee ... Excellent analytical and problem-solving abilities. * Strong verbal and written communication ...

McKesson

Payroll Specialist

Alpharetta, GA · On-site +1

$23.29 - $38.81/hr

Review and validate timekeeping data from Workday and ADP Workforce Management. * Manage employee ... Excellent analytical and problem-solving abilities. * Strong verbal and written communication ...

Fm Talent Source

Data Analyst

Atlanta, GA · On-site +1

F M Talent Source is an enterprise that provides business and workforce solutions to help ... management methodologies to ensure our clients success. We are seeking a Data Analyst for a ...

Wood Plc

GIS Analyst

Kennesaw, GA · Remote

Collaborate with team members on project tasks related to GIS, database design and management, and ... Remote Skills / Qualifications Required: * 2 - 5 years of GIS project experience * BA/BS in GIS ...

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Workforce Management Analyst Remote information

See Atlanta, GA salary details

$37K

$93.8K

$165.9K

How much do workforce management analyst remote jobs pay per year?

As of Aug 9, 2026, the average yearly pay for workforce management analyst remote in Atlanta, GA is $93,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in Atlanta, GA? For Workforce Management Analyst Remote jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst Remote jobs in Atlanta, GA look for? The top searched job categories for Workforce Management Analyst Remote jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Workforce Management Analyst Remote jobs? Cities near Atlanta, GA with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $93,834 per year, or $45.1 per hour.

Contact Center Operations & Optimization Consultant

Miratech

Atlanta, GA • On-site, Remote

Full-time

Medical

Re-posted 13 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes.
This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will assess current operations, define the future-state operating model, and build a roadmap of process, workforce, and capability improvements. Internal and partner technical teams will execute the implementation, while you will own the operational vision, business case development, stakeholder alignment, and adoption strategy.
The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations.
Responsibilities:
  • Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration.
  • Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons.
  • Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics.
  • Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including:
    • AI and self-service solutions
    • Intelligent routing
    • Workforce engagement management
    • Analytics and reporting
    • Omnichannel customer engagement
  • Translate business opportunities into clear operational and business requirements for technical delivery teams.
  • Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures.
  • Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices.
  • Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement.
  • Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization.
  • Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.

Qualifications
  • 10+ years of progressive experience in contact center operations, including senior leadership, operational strategy, or transformation roles.
  • Deep expertise in contact center operating models, including:
    • Routing strategies
    • Workforce management
    • Self-service and channel strategy
    • Quality assurance and coaching
    • Customer journey design
    • Performance management
    • Operational governance
  • Strong working knowledge of Contact Center solutions capabilities sufficient to identify business opportunities, define requirements, and collaborate effectively with technical teams. Hands-on platform configuration experience is not required.
  • Proven ability to translate business strategy into operational transformation and measurable business outcomes.
  • Strong analytical, problem-solving, and storytelling skills with the ability to synthesize data into actionable executive recommendations.
  • Demonstrated success leading operational transformation and process improvement initiatives, delivering measurable improvements in efficiency, customer experience, employee experience, or cost optimization.
  • Excellent stakeholder management and executive communication skills.
  • Experience leading change management and organizational adoption initiatives.
  • Familiarity with continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or equivalent frameworks.

Nice to have:
  • Professional working proficiency in Spanish, including the ability to facilitate workshops, interview stakeholders, and prepare documentation.
  • Experience leading post-migration optimization initiatives following like-for-like CCaaS implementations.
  • Exposure to multiple CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, or Amazon Connect.
  • Experience building or maturing workforce management, quality management, or performance management practices.
  • Familiarity with conversational AI, self-service automation, and customer journey orchestration strategies.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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