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Workforce Management Analyst information

See Tennessee salary details

$34.9K

$88.6K

$156.6K

How much do workforce management analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for workforce management analyst in Tennessee is $88,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $120,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs
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What are popular job titles related to Workforce Management Analyst jobs in TN? For Workforce Management Analyst jobs in TN, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $88,561 per year, or $42.6 per hour.

NX Workforce Management Associate

IntellaTriage

Brentwood, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Why Join IntellaTriage?

Join a mission-driven organization dedicated to delivering exceptional healthcare support

services.

Build a strong foundation in healthcare compliance and operations.

Gain experience with regulatory compliance, audit support, and operational excellence.

Work alongside experienced leaders committed to professional development.

Explore opportunities for career growth within Compliance, Quality, and Operations.

Position Summary

The NX Workforce Management Associate plays a critical role in supporting the Nursing

Experience (NX) ecosystem by helping ensure that the right nursing resources are available at

the right time to deliver exceptional patient and client experiences. This position supports

workforce planning, staffing optimization, schedule management, real-time operational

monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with

Workforce Management, Clinical Operations, and operational leaders, the associate helps

maintain appropriate staffing coverage, optimize service levels, and support the continuity of

safe, high-quality nurse triage services. This role directly contributes to operational excellence,

clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow.

Core Responsibilities

Assist with workforce forecasting and staffing plans.

Monitor daily staffing levels and schedule adherence.

Create, maintain, and publish employee schedules.

Analyze workforce trends, attendance, productivity, and service-level metrics.

Support real-time operational monitoring and staffing adjustments.

Generate workforce reports and dashboards for leadership.

Coordinate with Operations, Clinical Leadership, HR, and Finance teams.

Identify staffing gaps and recommend schedule adjustments.

Maintain workforce management systems and ensure data accuracy.

Support continuous improvement initiatives across workforce operations.

Requirements

Minimum Qualifications

0-2 years of experience in workforce management, scheduling, healthcare operations, or a

related field.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Intermediate Microsoft Excel skills; workforce management software experience preferred.

Education Requirements

High school diploma or GED required.

Associate's degree in Business Administration, Healthcare Administration, Operations

Management, Human Resources, or a related field preferred.

Equivalent education and relevant experience may be considered.

Preferred Attributes

Highly organized and detail-oriented.

Customer-service mindset with strong accountability.

Adaptable to changing operational priorities.

Interest in healthcare operations and workforce optimization.

Passion for supporting nursing teams and operational excellence.

Benefits

FT position with a base pay of 23.50 per hour. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

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