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Workforce Management Analyst Jobs in Tennessee (NOW HIRING)

Spry Methods

UAC Analyst - Mid

Nashville, TN · On-site

Perform workforce management analysis, including staffing trends, schedule adherence, forecasting, and capacity planning. * Support operational reviews and customer briefings by presenting analytical ...

Spry Methods

UAC Analyst - Mid

Nashville, TN · On-site

$82K - $90K/yr

Perform workforce management analysis, including staffing trends, schedule adherence, forecasting, and capacity planning. * Support operational reviews and customer briefings by presenting analytical ...

Koniag, Inc.

UAC Analyst (Mid)

Nashville, TN · On-site

Support workforce management analysis by independently developing staffing trend reports, schedule adherence analyses, and capacity planning data products to inform resource allocation decisions.

Method, Inc.

UAC Analyst - Mid

Nashville, TN · On-site

$80 - $100/hr

Perform workforce management analysis, including staffing trends, schedule adherence, forecasting, and capacity planning. * Support operational reviews and customer briefings by presenting analytical ...

kgs

UAC Analyst (Mid)

Nashville, TN · On-site

Support workforce management analysis by independently developing staffing trend reports, schedule adherence analyses, and capacity planning data products to inform resource allocation decisions.

kgs

UAC Analyst (Mid)

Nashville, TN

Support workforce management analysis by independently developing staffing trend reports, schedule adherence analyses, and capacity planning data products to inform resource allocation decisions.

Koniag Services, Inc.

UAC Analyst (Mid)

Nashville, TN · On-site

$80 - $100/hr

Support workforce management analysis by independently developing staffing trend reports, schedule adherence analyses, and capacity planning data products to inform resource allocation decisions.

GEODIS

Analyst HRIS

Brentwood, TN · Hybrid

HRIS Analyst Who We Are: GEODIS specializes in unlocking business value in a complex world ... Hands-on experience administering and supporting UKG Pro, UKG Workforce Management (WFM), and ...

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Workforce Management Analyst information

See Tennessee salary details

$34.9K

$88.6K

$156.6K

How much do workforce management analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for workforce management analyst in Tennessee is $88,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $120,300.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
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For Workforce Management Analyst jobs in Tennessee, the most frequently searched job titles are:

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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $88,561 per year, or $42.6 per hour.

UAC Analyst - Mid

Spry Methods

Nashville, TN • On-site

Full-time

Posted 29 days ago

Job description

Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments. 
Who We're Looking For (Position Overview)
The Mid-Level Data Analyst plays a key role in supporting the performance monitoring, reporting, and continuous improvement efforts of the IT Call Center program. This position is responsible for developing and maintaining analytical products, evaluating operational performance data, and delivering actionable insights that support service delivery, customer satisfaction, and data-driven decision-making. Working closely with program leadership, operations managers, and stakeholders, the Mid-Level Data Analyst helps ensure reporting accuracy, identifies performance trends, and supports strategic initiatives that drive operational excellence. The ideal candidate is an analytical problem-solver who thrives in a fast-paced environment, enjoys turning data into meaningful insights, and is passionate about using information to improve business outcomes and customer experience.
What Your Day-To-Day Looks Like (Position Responsibilities)
As a Mid-Level Data Analyst, you will:
  • Collect, analyze, and validate operational data from ITSM platforms, telephony systems, workforce management tools, and other program data sources.
  • Design, develop, and maintain dashboards, scorecards, and reports that provide visibility into call center performance, service levels, customer satisfaction, and operational trends.
  • Monitor daily, weekly, and monthly performance metrics, identify trends and anomalies, and provide actionable recommendations to program leadership.
  • Prepare recurring and ad hoc reports, performance reviews, executive briefings, and customer-facing deliverables.
  • Conduct root cause analysis of performance gaps, SLA impacts, and operational challenges to support informed decision-making.
  • Support continuous improvement initiatives through data analysis, performance monitoring, and process optimization recommendations.
  • Develop and maintain data governance standards, reporting templates, data dictionaries, and analytical documentation to ensure reporting accuracy and consistency.
  • Partner with supervisors, team leads, and operations managers to validate data, resolve reporting discrepancies, and improve data quality.
  • Perform workforce management analysis, including staffing trends, schedule adherence, forecasting, and capacity planning.
  • Support operational reviews and customer briefings by presenting analytical findings and responding to stakeholder questions.
  • Provide mentorship and guidance to junior analysts, sharing best practices and supporting professional development.
  • Maintain reporting configurations, data extraction processes, dashboards, and supporting analytical infrastructure.
  • Analyze quality assurance results, call monitoring data, and customer feedback to identify improvement opportunities and support coaching initiatives.
  • Respond to stakeholder data requests with accurate, timely, and well-presented analytical products.
What You Need to Succeed (Minimum Requirements)
  • Bachelor's degree in Data Analytics, Business Administration, Information Technology, Statistics, Mathematics, or a related field from an accredited college or university.
  • Minimum of three (3) years of experience in data analysis, business intelligence, operational reporting, or a related analytical role.
  • Experience independently developing and maintaining reports, dashboards, and analytical products for management, customer, or stakeholder audiences.
  • Experience designing and maintaining performance dashboards and data visualization products using Power BI, Tableau, or similar reporting platforms.
  • Experience collecting, validating, analyzing, and presenting operational data to support performance monitoring and business decision-making.
  • Experience working within a service delivery, call center, help desk, or other SLA-driven operational environment.
  • Experience supporting federal government programs or working within a government contracting environment.
  • Strong written and verbal communication skills with the ability to present complex data findings to technical and non-technical audiences.
  • Advanced proficiency in Microsoft Excel, including pivot tables, advanced formulas, charting, and data analysis functions.
  • Proficiency with Power BI, Tableau, or similar business intelligence and data visualization tools.
  • Experience using SQL or similar data querying languages to extract, transform, and analyze data from multiple sources.
  • Familiarity with ITSM platforms such as ServiceNow, Remedy, or comparable ticketing and workflow management systems.
  • Knowledge of ITIL principles, service delivery metrics, SLA management, and continuous improvement practices.
  • Experience developing and maintaining data governance artifacts, including reporting standards, data dictionaries, process documentation, and quality controls.
  • Proficiency with Microsoft Office Suite and collaboration tools including Teams and SharePoint.
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, and deliverables with minimal supervision.
  • Experience performing trend analysis, root cause analysis, and developing data-driven recommendations to improve operational performance.
  • Ability to collaborate effectively with program leadership, operational teams, and cross-functional stakeholders.
  • Ability to obtain and maintain any required customer security clearance.
Ideally, You Also Have (Preferred Qualifications)
  • Active Secret clearance or higher.ITIL Foundation, ITIL 4, or higher IT service management certification.
  • Experience using Python, R, or similar tools for advanced data analysis, automation, and reporting.
  • Lean Six Sigma White Belt, Yellow Belt, Green Belt, or comparable process improvement certification.
  • certification or experience supporting projects, reporting initiatives, or analytical programs.
  • Experience working with enterprise data warehouses, ETL processes, or data integration tools.
  • Familiarity with federal IT governance and compliance frameworks, including FITARA, FedRAMP, and NIST.
  • Experience supporting quality assurance programs and incorporating customer satisfaction, call monitoring, and performance data into reporting frameworks.
  • Familiarity with workforce management platforms and call center performance analytics tools.
  • Experience supporting proposal development through analytical content, capability narratives, past performance writeups, and data-driven solution development.
  • HDI Support Center Analyst (HDI-SCA) or equivalent service desk or customer support certification.
$82,000 - $90,000 a year
Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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