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Workforce Management Analyst Jobs in Tennessee (NOW HIRING)

Wellpath

WFM Specialist II Hourly

Franklin, TN · On-site

$23 - $28/hr

Conduct in-depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce ...

Wellpath

WFM Specialist II

Franklin, TN

Conduct in-depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce ...

Alana Home Care

Director of Workforce

Franklin, TN

$100K - $125K/yr

Experience managing managers or multiple functional teams * Strong analytical and problem-solving ... Multi-site workforce management * Applicant Tracking Systems (ATS) * HRIS platforms * Scheduling ...

Wellpath

WFM Specialist II Hourly

Franklin, TN · On-site

Conduct in-depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce ...

Wellpath

WFM Specialist II

Franklin, TN · On-site

Conduct in-depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce ...

Eastman

Advanced Treasury Analyst

Kingsport, TN

The Treasury Analyst reports to the Manager, Global Cash within the Global Treasury Operations Team ... Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Tennessee

Workforce Management Analyst information

See Tennessee salary details

$34.9K

$88.6K

$156.6K

How much do workforce management analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for workforce management analyst in Tennessee is $88,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $120,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $88,561 per year, or $42.6 per hour.
director, Workforce Technology & Digital Experience

director, Workforce Technology & Digital Experience

Starbucks

Nashville, TN • On-site

Full-time

Posted 21 days ago

Starbucks rating

6.7

Company rating: 6.7 out of 10

Based on 3,596 frontline employees who took The Breakroom Quiz

3rd of 16 rated cafes

Job description

Now Brewing - dir, Workforce Management & Coffeehouse Systems! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company-one that celebrates tradition while continuously evolving how we operate and serve. Today, that evolution is powered by technology platforms that enable scale, consistency, and exceptional partner experiences.
As the dir, Workforce Management & Coffeehouse Systems, you will play a critical role in advancing our enterprise technology strategy, leading the platforms that underpin retail labor, scheduling, and in-store partner tooling. This role sits at the intersection of Partner Tech, Retail Operations, and Enterprise Data & Analytics, driving platform-based solutions that balance standardization, flexibility, and innovation at scale.
You will lead the strategy, engineering, and delivery for Workforce Management (WFM) and Digital Experience platforms, ensuring these systems operate as enterprise-grade, resilient, and extensible capabilities that unlock business outcomes-not just point solutions. These products are at the heart of shift execution and should increasingly leverage AI and intelligent automation to improve productivity, accelerate decision-making, and enhance problem solving for partners and operators.
As a Retail Operations Tools Director, you will:
Drive enterprise platform strategy and modernization
  • Lead modernization efforts across core WFM platform to UKG and streamline overall ecosystem.
  • Define and execute a multi-year platform strategy for Workforce Management and Retail Digital Experience aligned to enterprise architecture principles
  • Transition from fragmented tools to scalable, product-centric platforms that enable reuse, integration, and speed to market

Deliver engineering excellence at scale
  • Lead engineering teams to build and operate secure, highly available, API-driven platforms
  • Establish standards for architecture, integration patterns, DevSecOps, and observability
  • Drive improvements in system reliability, performance, and cost efficiency across mission-critical retail systems

Enable business outcomes through technology
  • Translate retail and partner needs into scalable platform capabilities (labor optimization, scheduling, partner experience)
  • Partner with Retail, HR, and Data teams to embed analytics-driven decisioning and AI-enabled insights into WFM and in-store tools to increase productivity and solve operational problems faster
  • Ensure platforms are designed for adaptability across markets while maintaining enterprise consistency

Lead and develop high-performing teams
  • Build and lead a diverse organization of engineering leaders, product-aligned teams, and platform specialists
  • Create a culture of accountability, continuous improvement, and talent development
  • Coach leaders and teams to operate with a product mindset and enterprise ownership mentality

Influence across the enterprise
  • Partner with senior leaders across Partner Tech, Retail Operations, HR, and Enterprise Data & Analytics
  • Drive alignment on platform investment, prioritization, and trade-offs
  • Shape vendor strategy and relationships to maximize value from strategic platforms and partners

Balance innovation with operational excellence
  • Own end-to-end accountability for platform performance, availability, and delivery outcomes
  • Ensure the right balance between run, optimize, and transform across critical retail systems
  • Lead through complexity, making clear, data-driven decisions in a high-scale environment

We'd love to hear from people with:
  • 10+ years of progressive technology leadership experience, with deep exposure to enterprise platforms
  • 5+ years of people leadership, including leading leaders and building high-performing engineering organizations

Workforce Management platform expertise
  • Proven experience leading or implementing enterprise WFM solutions, including:
    • UKG (Kronos), Blue Yonder (JDA), Or comparable large-scale labor, scheduling, or workforce optimization platforms
  • Strong understanding of labor forecasting, scheduling optimization, compliance, and retail workforce processes

Engineering and platform leadership
  • Deep experience in modern architecture patterns (cloud-native, APIs, microservices, event-driven design)
  • Experience leading large-scale platform modernization or transformation initiatives
  • Proven ability to operate and scale mission-critical, high-availability systems
  • Experience identifying and applying AI, automation, and intelligent tooling to improve productivity, streamline operations, and accelerate problem resolution in enterprise environments

Enterprise leadership and influence
  • Demonstrated ability to connect technology decisions to business outcomes
  • Strong executive communication and cross-functional leadership skills
  • Experience operating in complex, matrixed environments with senior stakeholders

People and culture leadership
  • Track record of building, coaching, and developing leaders and teams
  • Ability to foster a high-performing culture grounded in accountability and growth
  • Strong focus on talent development, succession planning, and organizational health
  • Bachelor's degree in Computer Science, Engineering, or related field (advanced degree preferred)

Why this role matters
This role is pivotal in shaping Starbucks' transition to enterprise platform-based retail operations. By modernizing Workforce Management and Digital Experience capabilities, you will directly impact partner experience, operational efficiency, and enterprise scalability-ensuring our technology foundation can support continued growth and innovation.
Preferred Qualification
  • Experience with micro-services environment running at very high requests/sec (10K/sec)
  • Experience with building and managing high volume distributed transactional systems
  • Experience with building cloud native applications
  • Experience with data lakes / data warehousing systems
  • 10+ years' experience building and leading teams of engineers.
  • Enterprise services product management or ownership experience.
  • Prior experience leading the design, execution, and continuous improvement of enterprise-wide, complex products and/or services.
  • Deep subject matter expertise in Marketing platforms.
  • Demonstrated experience directing the software development function, including the process, design, development, delivery and maintenance of software products and services.
  • Demonstrated experience developing and delivering solutions for retail, internet, or similar companies.
  • Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually, to a wide range of audiences.
  • Experience working with distributed teams.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

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