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62 Chewy Workforce Management Analyst Jobs Hiring Near You

Wawanesa Insurance

Workforce Management Analyst

Toronto, ON · Hybrid

CA$75K - CA$105K/yr

The Workforce Management Analyst collaborates closely with Senior Workforce Management Analysts, Operations Leaders and other stakeholders to identify emerging staffing risks and support planning ...

Wawanesa Insurance

Workforce Management Analyst

Calgary, AB · Hybrid

CA$75K - CA$105K/yr

The Workforce Management Analyst collaborates closely with Senior Workforce Management Analysts, Operations Leaders and other stakeholders to identify emerging staffing risks and support planning ...

Rally House

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

Ampcus Inc

Workforce Management Analyst

We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...

Bravens

Workforce Management Analyst

Baltimore, MD · On-site

Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant experience will be considered. * 3 to 7 years of experience in workforce planning, labor analysis ...

New

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

New

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

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Chewy Jobs Information

What is it like to work at Chewy?

Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.

The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.

Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.

What makes Chewy an attractive place to work?

Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.

Do workers at Chewy get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Chewy pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 84 people who took the Breakroom Quiz between June 2025 and June 2026.

At Chewy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Chewy affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Chewy?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 86 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Chewy worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Chewy workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Chewy?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Chewy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Chewy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Chewy?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 84 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Chewy job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Chewy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Chewy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Chewy get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 84 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Chewy?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Chewy enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Chewy recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 88 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Chewy?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Chewy?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Chewy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Chewy is doing?

Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Workforce Management Analyst jobs?
What are the most popular jobs at Chewy?
What are the most popular categories at Chewy?
Infographic showing various Workforce Management Analyst job openings at Chewy in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Workforce Management Analyst

Wawanesa Insurance

Toronto, ON • Hybrid

CA$75K - CA$105K/yr

Other

Retirement, PTO

Posted 14 days ago

Job description

Job ID: 10183 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto (North York). 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $105,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, the Workforce Management Analyst supports Wawanesa's daily workforce planning operations by executing forecasting, scheduling, realtime performance monitoring, intraday staffing adjustments, and operational reporting. This ensures staffing levels remain aligned with forecasted demand across contact center and backoffice teams, while maintaining accurate workforce data, communicating emerging service trends and risks, and supporting operational leaders with timely insights. The Workforce Management Analyst collaborates closely with Senior Workforce Management Analysts, Operations Leaders and other stakeholders to identify emerging staffing risks and support planning decisions.

Job Responsibilities
   Develop and maintain daily, weekly, and shortterm schedules aligned to forecasted demand, operational guidelines, staffing constraints, and labour requirements across contact center and backoffice teams.
   Manage schedule maintenance and exceptions, including vacations, training, coaching, meetings, holidays, and absences, ensuring all offline activities are accurately reflected in Workforce Management systems.
   Continuously monitor intraday and historical performance indicators to identify deviations from plan and emerging service risks.
   Take corrective intraday actions, including adjusting breaks, reallocating staff between queues or work types, and requesting overtime or additional coverage when service levels are at risk.
   Maintain accurate workforce data by performing regular data quality and integrity checks.
   Develop, maintain, and support staffing models for contactcenter operations, and assist with data preparation and inputs for backoffice workforce planning.
   Create, maintain, and distribute operational reports and dashboards highlighting trends, risks, and variances.
   Communicate short and long-term staffing risks and corrective actions to Supervisors and Operations Leaders to support timely, informed operational decisions.
   Support forecasting, planning, and continuous improvement activities by preparing and validating data, contributing observations, and participating in planning discussions.
   Support the adoption and effective use of Workforce Management tools and practices by providing guidance, knowledge sharing, and identifying opportunities to improve scheduling, reporting, processes, or system usage.
   Actively build proficiency in Workforce Management tools, dashboards, and reporting systems, and develop foundational knowledge of forecasting and capacity planning methodologies.
   Perform other duties as required.

Qualifications

   Undergraduate degree in Statistics, Mathematics, Finance, or a related discipline; equivalent experience considered.
   1-3 years of experience in Workforce Management or a related analytical role in a service-oriented environment.
   Working experience of Workforce Management concepts, including forecasting, scheduling, intraday management, and service level management.
   Experience using Workforce Management and contact center systems (e.g., Genesys Cloud), with strong proficiency in Excel and Power Query; exposure to Power BI, Python, or R is an asset.
   Understanding of contact center and operational performance metrics (e.g., service level, handle time, occupancy, shrinkage, adherence).
   Strong analytical, organizational, and communication skills, with the ability to interpret data, identify variances, and communicate staffing risks to operational partners.
   Strong communication and collaboration skills, with the ability to clearly explain data, staffing issues, and intraday risks to operational partners while working effectively with Senior Analysts and Operations teams.
   Highly organized and detailoriented, able to manage multiple priorities in a fastpaced environment, with demonstrated curiosity and commitment to developing deeper expertise in Workforce Management.
   Ability to leverage AI and emerging technologies to support analysis, forecasting, and optimization is required.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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