The Workforce Management Analyst plays a critical role in enabling informed decisions through disciplined analysis, reporting, and operational execution. Key Responsibilities: * Support forecasting ...

62 Chewy Workforce Management Analyst Jobs Hiring Near You
The Workforce Management Analyst plays a critical role in enabling informed decisions through disciplined analysis, reporting, and operational execution. Key Responsibilities: * Support forecasting ...
The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting. They will also implement and optimize the usage of Workforce Management ...
The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting. They will also implement and optimize the usage of Workforce Management ...
The Workforce Management Analyst plays a critical role in enabling informed decisions through disciplined analysis, reporting, and operational execution. Key Responsibilities: * Support forecasting ...
The Workforce Management Analyst plays a critical role in enabling informed decisions through disciplined analysis, reporting, and operational execution. Key Responsibilities: * Support forecasting ...
Workforce Management Analyst
Seattle, WA · On-site
$68K - $75K/yr
Job Type Full-time Description Workforce Management Analyst Full-Time Hybrid - Seattle, WA - Washington residency required Salary Range: $68,344 - $75,938 Shift: Swing shift (4:00 PM-12:00 AM ...
Workforce Management Analyst
Seattle, WA · On-site
$68K - $75K/yr
Job Type Full-time Description Workforce Management Analyst Full-Time Hybrid - Seattle, WA - Washington residency required Salary Range: $68,344 - $75,938 Shift: Swing shift (4:00 PM-12:00 AM ...
We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...
We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst
Seattle, WA · On-site
$68K - $75K/yr
Description Workforce Management Analyst Full-Time | Hybrid - Seattle, WA - Washington residency required Salary Range: $68,344 - $75,938 Shift: Swing shift (4:00 PM-12:00 AM) through August ...
Workforce Management Analyst
Seattle, WA · On-site
$68K - $75K/yr
Description Workforce Management Analyst Full-Time | Hybrid - Seattle, WA - Washington residency required Salary Range: $68,344 - $75,938 Shift: Swing shift (4:00 PM-12:00 AM) through August ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst
San Francisco, CA · On-site +1
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
Workforce Management Analyst
San Francisco, CA · On-site +1
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels ...
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Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels ...
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
The Workforce Management Interface Analyst will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all interfaces are processed correctly and contain accurate ...
The Workforce Management Interface Analyst will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all interfaces are processed correctly and contain accurate ...
Workforce Management Analyst
Wichita, KS · On-site
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...
Workforce Management Analyst
Wichita, KS · On-site
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...
Workforce Management Analyst
Wichita, KS · On-site
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...
Workforce Management Analyst
Wichita, KS · On-site
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...
Workforce Mgmt Analyst II
MD · Remote
In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...
Workforce Mgmt Analyst II
MD · Remote
In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...
Chewy Jobs Information
What is it like to work at Chewy?
The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.
Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.
What makes Chewy an attractive place to work?
Do workers at Chewy get paid breaks?
35% of people say they don’t get paid breaks.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.
Does Chewy pay people when they’re sick?
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 84 people who took the Breakroom Quiz between June 2025 and June 2026.
At Chewy, are sick days and vacation days separate paid time off?
54% of people say they have to use vacation days when they’re out sick.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
Is the health insurance from Chewy affordable enough for their workers?
91% of people say the health insurance costs are okay
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Chewy?
96% of people say they get paid time off.
Based on data from 91 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
- 56% of people with changing schedules find out their shifts one week or less ahead of time.
- 31% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.
Do workers at Chewy worry about hours?
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Chewy workers get to choose the shifts they work?
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it for Chewy workers to change shifts?
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Chewy?
69% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Chewy managers change schedules at the last minute?
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.
Do jobs at Chewy spill into time workers aren’t paid for?
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to take sick days at Chewy?
82% of people report that it’s easy to take time off if they are sick.
Based on data from 84 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Chewy job good for students?
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.
Is working at Chewy good if you’re a parent or caregiver?
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Chewy feel treated with respect by their managers?
71% of people say they’re treated with respect by their managers.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Chewy get to take their breaks without interruption?
89% of people report that they get to take their breaks without interruption.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Chewy?
70% of people say they often feel stressed out at work.
Based on data from 86 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Chewy enjoy their jobs?
39% of people report they don’t enjoy their job.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Chewy recommend working with their team?
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Chewy?
38% of people report they didn’t get enough training when they started working here.
Based on data from 88 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Chewy?
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Chewy’s headquarters understands what’s happening where they work?
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers feel well informed about how Chewy is doing?
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.

Job description
Overview:
Provides analytical and operational support to operations leadership by executing forecasting inputs, schedules, and real-time monitoring within Workforce Management (WFM) platforms. This role is responsible for data accuracy, intraday performance tracking, and timely escalation of variances that may impact staffing efficiency or service levels. The Workforce Management Analyst plays a critical role in enabling informed decisions through disciplined analysis, reporting, and operational execution.
Key Responsibilities:
- Support forecasting, scheduling, and capacity planning activities under the direction of the Workforce Manager.
- Maintain and update Workforce Management system inputs to ensure forecast and schedule accuracy.
- Monitor real-time intraday performance, including call volumes, queues, and agent adherence; escalate variances and risks to service levels.
- Execute intraday staffing adjustments as directed, including schedule changes, overtime coordination, and activity management.
- Analyze agent adherence, productivity, and utilization data; prepare insights and recommendations for review.
- Produce standard and ad-hoc reports on key metrics including service level, occupancy, shrinkage, forecast variance, and schedule adherence.
- Assist in the development of short- and long-term capacity plans by analyzing historical trends, seasonal patterns, and business inputs.
- Partner with operations, analytics, and technology teams to ensure data accuracy and consistent reporting across systems.
- Document processes, assumptions, and changes to support transparency and continuous improvement.
- Contribute to the adoption of WFM best practices and disciplined operational execution.
Qualifications
- Bachelor’s degree in Business, Analytics, Operations, or a related field preferred.
- 1–3 years of experience in Workforce Management, operations analytics, or contact center support roles.
- Hands-on experience with Workforce Management platforms such as Genesys, Verint, or comparable tools preferred.
- Demonstrated ability to analyze data, identify trends, and communicate findings clearly.
- Strong working knowledge of Microsoft Excel and reporting tools.
Knowledge and Skills
- Strong analytical and quantitative skills with attention to detail.
- Ability to interpret operational data and escalate issues effectively.
- Clear written and verbal communication skills.
- Proficiency in Excel and workforce reporting tools.
- Ability to manage multiple tasks in a fast-paced, real-time environment.
- Collaborative mindset with a focus on accuracy, reliability, and execution discipline.
Hours Required:
- Varied Schedule but must be flexible and available to work additional hours outside of this standard schedule depending on project scope.
- Requires onsite attendance, this is NOT a work from home role.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.
- The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The usual environment is in a business office with a noise level in the work environment that is usually moderate.
- This is an exempt position.
This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons.
About Questx
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Saint Johns, MI, US
Year founded
1988