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66 Chewy Workforce Management Analyst Jobs Hiring Near You

XceedSearch.com

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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS ...

XceedSearch.com

Be Seen First

Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS ...

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

Bravens

Workforce Management Analyst

Baltimore, MD · On-site

Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60 - $75/hr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

AFMC

Workforce Management Analyst

Fort Smith, AR · On-site

$52 - $78/hr

Job Title Workforce Management Analyst Job Type Full-Time Category Location Work from Home FSM Based - Fort Smith, AR 72903 US Work from Home LR Based - Little Rock, AR 72201 US (Primary) Education ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant experience will be considered. * 3 to 7 years of experience in workforce planning, labor analysis ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

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Chewy Jobs Information

What is it like to work at Chewy?

Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.

The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.

Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.

What makes Chewy an attractive place to work?

Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.

Do workers at Chewy get paid breaks?

Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 74 people who took the Breakroom Quiz between September 2025 and August 2026.

Does Chewy pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
66% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and August 2026.

At Chewy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
51% of people say they have to use vacation days when they’re out sick.
Based on data from 72 people who took the Breakroom Quiz between September 2025 and August 2026.

Is the health insurance from Chewy affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 67 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get paid time off at Chewy?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 80 people who took the Breakroom Quiz between September 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Chewy worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Chewy workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Chewy?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and August 2026.

Do Chewy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Chewy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Chewy?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and August 2026.

Is a Chewy job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Chewy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Chewy get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 78 people who took the Breakroom Quiz between September 2025 and August 2026.

Is it stressful to work at Chewy?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 74 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Chewy enjoy their jobs?

Only some people enjoy their job.
37% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Chewy recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 81 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get enough training when they start at Chewy?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get support to advance at Chewy?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people think Chewy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 74 people who took the Breakroom Quiz between September 2025 and August 2026.

Do workers feel well informed about how Chewy is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between September 2025 and August 2026.

What other companies are hiring for Workforce Management Analyst jobs?

What are the most popular jobs at Chewy?

What are the most popular categories at Chewy?

Infographic showing various Workforce Management Analyst job openings at Chewy in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Workforce Management Analyst

XceedSearch.com

Scottsdale, AZ • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

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Key responsibilities

  • Monitor real-time contact center performance metrics and address variances as needed.

  • Maintain and update staffing plans, schedules, and workforce data to support service level goals.

  • Support and administer CCaaS platforms and contact center technology, including issue resolution and system updates.

Job description

Workforce Management Analyst


About the Role

Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.

Location

This position is based in Scottsdale, Arizona, and follows a hybrid work schedule of four days onsite and one day remote each week.

What You’ll Do

  • Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.
  • Work with leadership team to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operation
  • Maintain accurate schedules, staffing plans, and workforce updates to support service level goals.
  • Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.
  • Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.
  • Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.
  • Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.
  • Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.
  • Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.


What We’re Looking For

  • 3-5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.
  • Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.
  • Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.
  • Ability to predict call and chat volumes and convert those metrics into staffing requirements
  • Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.
  • Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.
  • Strong communication, organization, documentation, follow-up, and problem-solving skills.
  • Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.


Education

  • Bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred. High school diploma with technical certifications 


Company Description

Insurance Company