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68 Chewy Workforce Management Analyst Jobs Hiring Near You

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

USAA

Workforce Management Analyst Senior

San Antonio, TX · Hybrid

$79K - $105K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

USAA

Workforce Management Analyst Senior

Phoenix, AZ · Hybrid

$87K - $115K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

Chewy

CS Workforce Specialist III

Louisville, KY · Hybrid

$15.50 - $20.50/hr

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating ... management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts Chewy is an equal ...

Chewy

CS Workforce Specialist III

Louisville, KY · On-site

$16.25 - $21.50/hr

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating ... management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts Chewy is an equal ...

Chewy

CS Workforce Specialist III

Pittston, PA · Hybrid

$16 - $21.25/hr

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating ... management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts Chewy is an equal ...

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Chewy Jobs Information

What is it like to work at Chewy?

Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.

The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.

Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.

What makes Chewy an attractive place to work?

Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.

Do workers at Chewy get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Chewy pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

At Chewy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
52% of people say they have to use vacation days when they’re out sick.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Chewy affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Chewy?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Chewy worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Chewy workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Chewy?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Chewy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Chewy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Chewy?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Chewy job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Chewy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Chewy?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Chewy?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Chewy?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Chewy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Chewy is doing?

Only some people feel well informed about how the company is doing.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Workforce Management Analyst jobs?

What are the most popular jobs at Chewy?

What are the most popular categories at Chewy?

Infographic showing various Workforce Management Analyst job openings at Chewy in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Contact Center Workforce Management Analyst

Immersion Consulting, LLC

Mechanicsburg, PA

Full-time

Re-posted 20 days ago

Job description

Description

The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations. 


Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.


All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).

Requirements

Key Responsibilities

Scheduling & Staffing Support

Assist in creating and maintaining staff schedules based on forecasted demand

Track and update schedule changes, time-off requests, and staffing adjustments

Real-Time Monitoring

Monitor daily performance against service levels and staffing plans

Identify variances and communicate recommended adjustments to supervisors

Reporting & Data Analysis

Produce regular reports on schedule adherence, service levels, and performance trends

Compare actual results to forecasts and highlight key variances

Forecasting Support

Assist in analyzing historical data to support volume and staffing forecasts

Maintain data accuracy within workforce management tools

Collaboration

Partner with supervisors and leadership to support operational needs

Communicate staffing risks or trends in a timely manner


Qualifications

Required

2-4 years of experience in contact center operations, workforce management, or analytics

Strong Excel skills (e.g., pivot tables, basic formulas)

Analytical mindset with attention to detail

Preferred

Experience with workforce management tools

Exposure to contact center scheduling or reporting

Experience in high-volume environments

What Success Looks Like (6-12 Months)

Produces accurate schedules and reliable reporting

Effectively supports real-time operational needs

Identifies trends that improve staffing efficiency

Growth Opportunities

Senior WFM Analyst

Capacity Planning / Forecasting roles

Operations Strategy

Apply