Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
68 Chewy Workforce Management Analyst Jobs Hiring Near You
Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques. * Workforce Management knowledge and experience, including forecasting ...
Quick apply
Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques. * Workforce Management knowledge and experience, including forecasting ...
Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Commit to learning and developing yourself to better Chewy as a whole! * Expand knowledge to ...
Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Commit to learning and developing yourself to better Chewy as a whole! * Expand knowledge to ...
Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Commit to learning and developing yourself to better Chewy as a whole! * Expand knowledge to ...
Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Commit to learning and developing yourself to better Chewy as a whole! * Expand knowledge to ...
Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques. * Foundational Workforce Management knowledge, including ...
Quick apply
Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques. * Foundational Workforce Management knowledge, including ...
CS Workforce Specialist II
Louisville, KY · On-site
Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
CS Workforce Specialist II
Louisville, KY · On-site
Our Opportunity Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
Real-Time Analyst
Richardson, TX · On-site
Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Commit to learning and developing yourself to better Chewy as a whole! * Expand knowledge to ...
Real-Time Analyst
Richardson, TX · On-site
Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS ... Commit to learning and developing yourself to better Chewy as a whole! * Expand knowledge to ...
Chewy Jobs Information
What is it like to work at Chewy?
Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.
The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.
Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.
The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.
Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.
What makes Chewy an attractive place to work?
Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.
Do workers at Chewy get paid breaks?
Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.
37% of people say they don’t get paid breaks.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Chewy pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
At Chewy, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
52% of people say they have to use vacation days when they’re out sick.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
52% of people say they have to use vacation days when they’re out sick.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Chewy affordable enough for their workers?
Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
92% of people say the health insurance costs are okay
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Chewy?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.
95% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.
- 56% of people with changing schedules find out their shifts one week or less ahead of time.
- 31% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.
Do workers at Chewy worry about hours?
Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Chewy workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it for Chewy workers to change shifts?
Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Chewy?
Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.
68% of people report it’s easy to get time off.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Chewy managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.
Do jobs at Chewy spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to take sick days at Chewy?
Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Chewy job good for students?
Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.
Is working at Chewy good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Chewy feel treated with respect by their managers?
Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
70% of people say they’re treated with respect by their managers.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Chewy get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Chewy?
Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.
69% of people say they often feel stressed out at work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Chewy enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.
38% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Chewy recommend working with their team?
Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Chewy?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Chewy?
Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Chewy’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Chewy is doing?
Only some people feel well informed about how the company is doing.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Workforce Management Analyst jobs?
What are the most popular jobs at Chewy?
What are the most popular categories at Chewy?
Chewy rating
6.9
Based on 227 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
Job description
Our Opportunity
Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.
Are you read to lead the pack? Our team looks forward to speaking with you!
Why you’ll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :
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Climate-controlled environment
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Employee 20% Discount Program at Chewy for all your pet needs
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Team building events and company-sponsored luncheons
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Career growth and promotion opportunities
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Insurance eligibility on the 1st of the Month
What You’ll Do:
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Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives
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demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations
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Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs
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Manage, track and report on operational performance & business metrics
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Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation
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Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results
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Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
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Generate and evaluate staffing schedules and ensures data updates into scheduling system
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Compares results to forecast and find opportunities for improvement
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Provide periodic (Daily/Weekly/Monthly) performance reports to leadership
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Other duties as assigned
What You’ll Need:
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Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required
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Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch
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Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred
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Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support
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Must have an excellent solid understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US
Year founded
2011