Workforce Management Analyst
Santa Fe, TX · On-site
Job Title: Workforce Management Analyst - Voice Operations Job Location: San Antonio, TX Project Duration: FULL TIME Role Summary The Workforce Management (WFM) Analyst will support endtoend ...
60 Chime Solutions Workforce Management Analyst Jobs Hiring Near You
Workforce Management Analyst
Santa Fe, TX · On-site
Job Title: Workforce Management Analyst - Voice Operations Job Location: San Antonio, TX Project Duration: FULL TIME Role Summary The Workforce Management (WFM) Analyst will support endtoend ...
... solutions for payroll work rules and calculated accrual configuration to ensure the system is meeting local, state, federal law and Hyatt Policy. The Workforce Management Interface Analyst will ...
... solutions for payroll work rules and calculated accrual configuration to ensure the system is meeting local, state, federal law and Hyatt Policy. The Workforce Management Interface Analyst will ...
... as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and ... solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital ...
... as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and ... solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital ...
$60K - $75K/yr
The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...
$60K - $75K/yr
The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst
San Francisco, CA · On-site +1
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
Workforce Management Analyst
San Francisco, CA · On-site +1
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels ...
Quick apply
Workforce Management Analyst
Coppell, TX · On-site
Workforce Management Analyst Job Location: Coppell, TX Job Type: Contract * Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels ...
Workforce Management Analyst
Dallas, TX · On-site
Employee discounts Job Summary The Workforce Operations Management Analyst serves as a technical subject matter expert for enterprise time and attendance platforms, including ADP eTime and ADP ...
Workforce Management Analyst
Dallas, TX · On-site
Employee discounts Job Summary The Workforce Operations Management Analyst serves as a technical subject matter expert for enterprise time and attendance platforms, including ADP eTime and ADP ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Management Analyst II
Baltimore, MD · On-site
$38.71/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Management Analyst II
Baltimore, MD · On-site
$38.71/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
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Job description
Job Title: Workforce Management Analyst – Voice Operations
Job Location: San Antonio, TX
Project Duration: FULL TIME
Role Summary
The Workforce Management (WFM) Analyst will support endtoend workforce planning and realtime management for a highvolume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, handson Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.
Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain shortterm and longterm forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes
Scheduling & Queue Management
Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity
RealTime Management & Reporting
Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively
Stakeholder & Operational Support
Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, rampups, and volume transitions from a WFM perspective
Required Skills & Qualifications
Experience
Minimum 5 years of WFM experience supporting voice/contact center operations
Strong handson experience in forecasting, scheduling, queue monitoring, and intraday management
Technical & Analytical Skills
Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating managementlevel reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)
Soft Skills
Strong analytical and problemsolving skills
Ability to communicate datadriven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solutionoriented mindset
Work Model
100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations
Preferred (Nice to Have)
Experience supporting USbased voice operations
Exposure to largescale or multiqueue contact center environments – Inbound and outbound contact center
Experience working in fastpaced, SLAdriven operations
Workforce Management Analyst1fastpacedN/AFull TImeUnited States