Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
60 Chime Solutions Workforce Management Analyst Jobs Hiring Near You
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst
$60K - $75K/yr
The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...
Workforce Management Analyst
$60K - $75K/yr
The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst
Boise, ID · On-site
$27/hr
... management reports that provide visibility into workforce performance and labor utilization ... Ability to develop dashboards and reporting solutions that support labor forecasting, resource ...
Quick apply
Workforce Management Analyst
Boise, ID · On-site
$27/hr
... management reports that provide visibility into workforce performance and labor utilization ... Ability to develop dashboards and reporting solutions that support labor forecasting, resource ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management Analyst
Wichita, KS · On-site
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
Could you be our next Workforce Management Analyst ? Globe Life is looking for a Workforce Management Analyst to join the team! In this role, you will be responsible for ensuring the right number of ...
Could you be our next Workforce Management Analyst ? Globe Life is looking for a Workforce Management Analyst to join the team! In this role, you will be responsible for ensuring the right number of ...
Could you be our next Workforce Management Analyst ? Globe Life is looking for a Workforce Management Analyst to join the team! In this role, you will be responsible for ensuring the right number of ...
New
Could you be our next Workforce Management Analyst ? Globe Life is looking for a Workforce Management Analyst to join the team! In this role, you will be responsible for ensuring the right number of ...
New
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Mgmt Analyst II
MD · Remote
In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...
Workforce Mgmt Analyst II
MD · Remote
In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Management Analyst II
Baltimore, MD · On-site
$38.71/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Management Analyst II
Baltimore, MD · On-site
$38.71/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Chime Solutions Jobs Information
What other companies are hiring for Workforce Management Analyst jobs?
Job description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Workforce Management Analyst
Location(s): Baltimore, MD
Job Summary:Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.
Key Responsibilities:- 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
- 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
- 20% Monitors and responds to queue activity and service levels.
- 10% Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
- 10% Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
- 10% Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
- Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
- Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
- Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
- Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
- Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
- Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Bravens
Sourced by ZipRecruiter
Bravens is an Information Technology Consulting and Services company with the vast experience, full of success stories in the service of many companies and organizations in general. The experience in consulting, our work philosophy and high qualification of our professionals consolidate us in an outstanding position in our sector. We specialize in Web Technologies and offer a comprehensive range of proprietary solutions and advanced services that add value to the innovation. We are the partner that companies seek to be supported in their business strategies through technology.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Chantilly, VA, US
Year founded
2010