... as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and ... solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital ...
60 Chime Solutions Workforce Management Analyst Jobs Hiring Near You
... as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and ... solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital ...
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst
Boise, ID · On-site
$27/hr
... management reports that provide visibility into workforce performance and labor utilization ... Ability to develop dashboards and reporting solutions that support labor forecasting, resource ...
New
Quick apply
Workforce Management Analyst
Boise, ID · On-site
$27/hr
... management reports that provide visibility into workforce performance and labor utilization ... Ability to develop dashboards and reporting solutions that support labor forecasting, resource ...
New
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management Analyst
$60K - $70K/yr
General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...
New
Workforce Management Analyst
$60K - $70K/yr
General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...
New
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
New
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
New
Workforce Management Analyst
Wichita, KS · On-site
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
... cloud technology solutions across a wide range of industries, including healthcare, retail ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
New
Workforce Management Analyst
$60K - $70K/yr
Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...
New
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... workforce solutions across North America. We help clients get work done more efficiently and ...
Workforce Mgmt Analyst II
MD · Remote
In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...
Workforce Mgmt Analyst II
MD · Remote
In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...
Chime Solutions Jobs Information
What other companies are hiring for Workforce Management Analyst jobs?
Job description
Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service level objectives are met, while providing regular reports and recommendations for process improvements.
Responsibilities:
• 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
• 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
• 20% Monitors and responds to queue activity and service levels.
• 10% Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
• 10% Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
• 10% Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
Qualifications:
Required:
• Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
• Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
• Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
• Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
• Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
• Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service level objectives are met, while providing regular reports and recommendations for process improvements.
Responsibilities:
• 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
• 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
• 20% Monitors and responds to queue activity and service levels.
• 10% Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
• 10% Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
• 10% Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
Qualifications:
Required:
• Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
• Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
• Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
• Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
• Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
• Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Ampcus
Sourced by ZipRecruiter
Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Chantilly, VA, US
Year founded
2004