Workforce Management Analyst Location(s): Baltimore, MD Job Summary ... Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ...
60 Shellpoint Mortgage Servicing Workforce Management Analyst Jobs Hiring Near You
Workforce Management Analyst Location(s): Baltimore, MD Job Summary ... Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ...
$60K - $75K/yr
The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... Evaluate retail processes, including labor management, service execution, inventory flow, and ...
$60K - $75K/yr
The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... Evaluate retail processes, including labor management, service execution, inventory flow, and ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...
Workforce Management, Analyst
Tempe, AZ · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...
Workforce Management, Analyst
Tampa, FL · Hybrid
$81K - $95K/yr
The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...
Workforce Management Analyst
Boise, ID · On-site
$27/hr
... management reports that provide visibility into workforce performance and labor utilization ... services through our Employee Assistance Program (EAP). In the communities that surround our ...
Quick apply
Workforce Management Analyst
Boise, ID · On-site
$27/hr
... management reports that provide visibility into workforce performance and labor utilization ... services through our Employee Assistance Program (EAP). In the communities that surround our ...
The Workforce Management Interface Analyst will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all interfaces are processed correctly and contain accurate ...
The Workforce Management Interface Analyst will partner with various Human Resources, Accounting, and Payroll/Tax groups to ensure that all interfaces are processed correctly and contain accurate ...
Workforce Management Analyst
Wichita, KS · On-site
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
... loans serviced by Shellpoint Mortgage Servicing with various levels of complexity. * Ensure ... Strong time management skills & ability to respond to vendor/inter-departmental requests in a ...
... loans serviced by Shellpoint Mortgage Servicing with various levels of complexity. * Ensure ... Strong time management skills & ability to respond to vendor/inter-departmental requests in a ...
USD 38.70/H JOB OVERVIEW In this role, you'll support a Customer Service Center by analyzing ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...
Quick apply
USD 38.70/H JOB OVERVIEW In this role, you'll support a Customer Service Center by analyzing ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...
USD 38.70/H JOB OVERVIEW In this role, you'll support a Customer Service Center by analyzing ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...
Quick apply
USD 38.70/H JOB OVERVIEW In this role, you'll support a Customer Service Center by analyzing ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...
USD 38.70/H JOB OVERVIEW In this role, you'll support a Customer Service Center by analyzing ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...
Quick apply
USD 38.70/H JOB OVERVIEW In this role, you'll support a Customer Service Center by analyzing ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...
This role helps ensure the right resources are in place to meet service level expectations ... workforce management, or analytics Strong Excel skills (e.g., pivot tables, basic formulas ...
This role helps ensure the right resources are in place to meet service level expectations ... workforce management, or analytics Strong Excel skills (e.g., pivot tables, basic formulas ...
This role helps ensure the right resources are in place to meet service level expectations ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
This role helps ensure the right resources are in place to meet service level expectations ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
Workforce Management Analyst Senior
San Antonio, TX · Hybrid
$79K - $105K/yr
Operating within an ITIL-aligned IT Service Management (ITSM) framework , this position leverages workforce management tools, operational analytics, and forecasting models to optimize staffing ...
Workforce Management Analyst Senior
San Antonio, TX · Hybrid
$79K - $105K/yr
Operating within an ITIL-aligned IT Service Management (ITSM) framework , this position leverages workforce management tools, operational analytics, and forecasting models to optimize staffing ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework ...
Senior Workforce Management Analyst
Calgary, AB · Hybrid
CA$85K - CA$115K/yr
Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and ... analyses. * Maintain current knowledge of Workforce Management methodologies, practices, and ...
Senior Workforce Management Analyst
Calgary, AB · Hybrid
CA$85K - CA$115K/yr
Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and ... analyses. * Maintain current knowledge of Workforce Management methodologies, practices, and ...
Senior Workforce Management Analyst
Edmonton, AB · Hybrid
CA$85K - CA$115K/yr
Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and ... analyses. * Maintain current knowledge of Workforce Management methodologies, practices, and ...
Senior Workforce Management Analyst
Edmonton, AB · Hybrid
CA$85K - CA$115K/yr
Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and ... analyses. * Maintain current knowledge of Workforce Management methodologies, practices, and ...
Mortgage Servicing Specialist
Austin, TX · On-site
$20.99/hr
Department Support a. Assist with annual escrow analyses, including reviewing account balances ... Schedule and conduct individual dialogs with direct manager monthly e. Participate in external ...
Mortgage Servicing Specialist
Austin, TX · On-site
$20.99/hr
Department Support a. Assist with annual escrow analyses, including reviewing account balances ... Schedule and conduct individual dialogs with direct manager monthly e. Participate in external ...
Shellpoint Mortgage Servicing Jobs Information
What other companies are hiring for Workforce Management Analyst jobs?
Job description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Workforce Management Analyst
Location(s): Baltimore, MD
Job Summary:Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.
Key Responsibilities:- 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
- 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
- 20% Monitors and responds to queue activity and service levels.
- 10% Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
- 10% Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
- 10% Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
- Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
- Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
- Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
- Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
- Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
- Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Bravens
Sourced by ZipRecruiter
Bravens is an Information Technology Consulting and Services company with the vast experience, full of success stories in the service of many companies and organizations in general. The experience in consulting, our work philosophy and high qualification of our professionals consolidate us in an outstanding position in our sector. We specialize in Web Technologies and offer a comprehensive range of proprietary solutions and advanced services that add value to the innovation. We are the partner that companies seek to be supported in their business strategies through technology.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Chantilly, VA, US
Year founded
2010