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62 Chewy Workforce Management Analyst Jobs Hiring Near You

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

M&T Bank

Workforce Management Analyst I

Bridgeport, CT · On-site

$25.07 - $41.79/hr

Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview: Assists in analyzing Contact Center patterns, including volumes, trends, attrition rates, and ...

M&T Bank

Workforce Management Analyst I

Williamsville, NY · On-site

$20.55 - $34.25/hr

... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ... Minimum of 1 years' experience with workforce management software Experience creating and designing ...

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Chewy Jobs Information

What is it like to work at Chewy?

Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.

The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.

Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.

What makes Chewy an attractive place to work?

Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.

Do workers at Chewy get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Chewy pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 84 people who took the Breakroom Quiz between June 2025 and June 2026.

At Chewy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Chewy affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Chewy?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 86 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Chewy worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Chewy workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Chewy?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Chewy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Chewy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Chewy?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 84 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Chewy job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Chewy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Chewy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Chewy get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 84 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Chewy?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Chewy enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Chewy recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 88 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Chewy?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Chewy?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Chewy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Chewy is doing?

Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Workforce Management Analyst jobs?
What are the most popular jobs at Chewy?
What are the most popular categories at Chewy?
Infographic showing various Workforce Management Analyst job openings at Chewy in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Workforce Management Analyst II

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1