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Workforce Management Analyst Jobs in British Columbia

Payworks Inc.

Implementation Specialist

Pitt Meadows, BC · Hybrid

CA$60K - CA$65K/yr

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... Excellent analytical and problem-solving skills, with the ability to effectively leverage available ...

BCLC

Enterprise Lead, Workforce Planning

Vancouver, BC · On-site +1

CA$134K - CA$168K/yr

... management to support workforce investment and align planning decisions. * Leverages workforce forecasts, scenario analysis, metrics, and provides executive and senior leaders with recommendations ...

Bcassessment

Workday Solutions Analyst

Victoria, BC · Hybrid

CA$100K - CA$122K/yr

The salary range provided is based on our current Management salary structure. The successful ... We are committed to recruiting, developing, and supporting the success of a diverse workforce that ...

KPMG

Workday Benefits Lead

Vancouver, BC

Participating in troubleshooting activities, and conducting root cause analysis where necessary ... and Management Consulting Practices. * Preparing reports and presentations for KPMG and client ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in British Columbia

Workforce Management Analyst information

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$12

$30

$52

How much do workforce management analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for workforce management analyst in British Columbia is $30.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $36.78 per hour, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
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For Workforce Management Analyst jobs in British Columbia, the most frequently searched job titles are:

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For Workforce Management Analyst jobs in BC, the most frequently searched job titles are:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $62,592 per year, or $30.1 per hour.

Workforce Management Specialist

Best Buy Canada

Vancouver, BC

CA$57K - CA$65K/yr

Full-time

Medical, Retirement

Posted 7 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,793 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

Workforce Management Specialist - Workforce Strategy & Optimization


Are you forward-thinking and always looking to establish better systems and processes?

As a workforce management specialist, you will be responsible for providing specialized expertise in scheduling, reporting, tool optimization and business analysis to support the company’s labour management strategy. With data modeling techniques, you’ll help ‘paint a picture’ for leadership to better manage staffing and optimize processes across different areas of the store to set them up for success.
We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative and social purposes.

Apply now and grow your career with our Workforce Management team as a workforce management specialist!

What you’ll do:  

  • Act as a subject matter expert around labour & scheduling processes

  • Support the department's inbox - identify, troubleshoot, and fix quality / discrepancy issues and gaps by monitoring existing dashboards                                                                           

  • Support ongoing delivery of projects that require time and motion study analysis, standard operational procedure changes and development  

  • Collaborate with senior team members to develop reports and tools for store and individual performance management, labour capacity, utilization, productivity, and related KPIs

  • Continuously evolve the planning processes by keeping up to date with industry standards, trends, and analytics tools

  • Support day to day workforce operations and strategy functions as required

What we’re looking for:

  • 3-5 year’s experience in Retail and Store Operations

  • 1-3 year’s experience in workforce management and scheduling practices

  • 1-3 year’s experience in Reporting and Analytics

  • Advanced Microsoft Excel, PowerBI, PowerApps, and PowerAutomate experience

  • Intermediate experience with SQL, Python, Machine Learning

  • Diploma or Bachelor’s Degree in Business Administration, Finance, Accounting, Statistics, Engineering

Why you’ll love it here:

  • Remote-first work environment

  • Employee discounts on awesome tech from day one

  • Flexible health benefits and wellness program

  • TFSA and RRSP programs

  • 100% matched company pension plan

  • Training programs to build new and transferable skills
     

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process.  We encourage you to apply if you may not meet all the requirements.

Join our amazing team!

We are looking for people just like you.

Annualized Compensation Range

$57,000.00 - $65,000.00

Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

This posting is for a vacancy.

PandoLogic. Keywords: Management Consultant, Location: Vancouver, BC - V5Y 3X7

What Best Buy employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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