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Workforce Management Analyst Jobs in Chicago, IL

NorthShore

Workforce Optimization Analyst- Skokie, IL

Skokie, IL · On-site

$24.86 - $37.29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Workforce Optimization Analyst reports directly to the Sr Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff ...

JellTech Consulting

Be Seen First

Workforce Management Specialist - Resource Planner

Chicago, IL · On-site

$33 - $35/hr

We are seeking a Workforce Management Analyst - Resource Planner to do forecasting, scheduling, and monitoring of a large Care Center team. This is a long-term several year contract opportunity with ...

Paylocity

Director Workforce Management Ops

Schaumburg, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role provides direction and oversight for a group of analysts responsible for daily operations ... Own and drive the workforce management strategy, ensuring alignment with organizational objectives ...

New

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

KPMG

Senior Associate, Workforce Management - UKG

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

KPMG is currently seeking a Senior Associate, Workforce Management-UKG to join our AdvisoryServices ... Strong problem-solving and analytical skills, with excellent communication and interpersonal skills

ULINE

Workforce Forecasting Manager

Glenview, IL · On-site

  • Medical

  • Retirement

  • PTO

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Waukegan, IL · On-site

  • Medical

  • Retirement

  • PTO

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

Village of Glenview

Management Analyst

Glenview, IL · On-site

$68K - $95K/yr

  • Medical

  • Retirement

The Management Analyst position plays a vital role in ensuring informed decision-making, driving organizational efficiency, and supporting the successful implementation of strategic initiatives to ...

William Everett

ADP Workforce Specialist

Chicago, IL · On-site

$155K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description William Everett is a national management and information technology consulting firm ... Excellent analytical, communication, and problem-solving skills. Preferred Qualifications * PMP or ...

The Salvation Army

Data Management Analyst

Hoffman Estates, IL · Hybrid

$69K - $86K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join The Salvation Army as a Data Management Analyst and help drive mission-focused decision making through meaningful data insights. In this role, you'll analyze program outcomes, support grant ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Chicago, IL

Workforce Management Analyst information

See Chicago, IL salary details

$39.7K

$100.6K

$177.8K

How much do workforce management analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for workforce management analyst in Chicago, IL is $100,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $136,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
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The most popular types of Workforce Management Analyst jobs in Chicago, IL are:

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For Workforce Management Analyst jobs in Chicago, IL, the most frequently searched job titles are:

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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $100,596 per year, or $48.4 per hour.

Workforce Support Analyst and RTA

Unifin, Inc

Niles, IL • On-site

Full-time

Posted 20 days ago

Job description

About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **
Be one of us, and be part of our success story!
Your Role
The Workforce Support Analyst assists with all aspects of workforce optimization, including real-time call monitoring, service-level reporting, call-volume trend analysis, and scheduling team members based on required interval headcount. This role supports schedule creation and optimization within the workforce management tool and helps ensure delivery of organizational goals.
Key Responsibilities
  • Monitor real-time queue performance and workforce metrics to ensure service level, response time, and productivity targets are achieved.
  • Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent availability, recommending staffing adjustments as needed.
  • Prepare and distribute workforce performance reports, including service level, occupancy, shrinkage, adherence, and call volume trends.
  • Analyze historical and intraday data to identify trends and provide recommendations for workforce optimization.
  • Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to meet operational requirements.
  • Process schedule-related requests, including shift changes, time-off requests, overtime, and schedule adjustments while maintaining staffing requirements.
  • Collaborate with Operations, Team Leaders, and other support teams to communicate staffing concerns and implement action plans.
  • Support forecasting and capacity planning activities by providing accurate workforce data and analysis.
  • Ensure workforce management data is accurate, complete, and up to date within WFM tools.
  • Assist in identifying opportunities to improve workforce processes, reporting, and scheduling efficiency.
  • Maintain compliance with company policies, workforce management guidelines, and service level agreements (SLAs).

About You
For you to become a successful candidate for this role:
    • Bachelor's degree in Business Administration, Information Technology, Mathematics, Statistics, or a related field, or equivalent work experience.
    • At least 2 years of experience in Workforce Management (Real-Time Analyst, Scheduler, Workforce Analyst, or similar role) in a contact center or BPO environment.
    • Basic understanding of workforce management principles, including forecasting, scheduling, real-time management, and reporting.
    • Experience using Workforce Management tools such as Verint, NICE IEX, Aspect, Calabrio, Genesys WFM, or similar platforms is preferred.
    • Proficient in Microsoft Excel, including formulas, pivot tables, charts, and data analysis.
    • Strong analytical and problem-solving skills with the ability to interpret workforce data and identify trends.
    • Excellent verbal and written communication skills with the ability to collaborate across multiple teams.
    • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
    • High attention to detail and commitment to data accuracy.
    • Willing to work flexible schedules, including weekends, holidays, and rotating shifts, based on business needs.

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!

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