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Workforce Management Analyst Jobs in Chicago, IL

Unifin, Inc

Workforce Support Analyst and RTA

Niles, IL · On-site

This role supports schedule creation and optimization within the workforce management tool and ... Analyze historical and intraday data to identify trends and provide recommendations for workforce ...

Unifin, Inc

Workforce Support Analyst and RTA

Niles, IL · On-site

This role supports schedule creation and optimization within the workforce management tool and ... Analyze historical and intraday data to identify trends and provide recommendations for workforce ...

NorthShore

Workforce Optimization Analyst- Skokie, IL

Skokie, IL · On-site

$24.86 - $37.29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Workforce Optimization Analyst reports directly to the Sr Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff ...

Paylocity

Director Workforce Management Ops

Schaumburg, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role provides direction and oversight for a group of analysts responsible for daily operations ... Own and drive the workforce management strategy, ensuring alignment with organizational objectives ...

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

ULINE

Workforce Forecasting Manager

Glenview, IL · On-site

  • Medical

  • Retirement

  • PTO

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Waukegan, IL · On-site

  • Medical

  • Retirement

  • PTO

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Glenview, IL · On-site

  • Medical

  • Retirement

  • PTO

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Waukegan, IL · On-site

  • Medical

  • Retirement

  • PTO

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

Village of Glenview

Management Analyst

Glenview, IL · On-site

$68K - $95K/yr

  • Medical

  • Retirement

The Management Analyst position plays a vital role in ensuring informed decision-making, driving organizational efficiency, and supporting the successful implementation of strategic initiatives to ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Chicago, IL

Workforce Management Analyst information

See Chicago, IL salary details

$39.7K

$100.6K

$177.8K

How much do workforce management analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management analyst in Chicago, IL is $100,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $136,600.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
More about Workforce Management Analyst jobs

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The most popular types of Workforce Management Analyst jobs in Chicago, IL are:

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For Workforce Management Analyst jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Workforce Management Analyst jobs in Chicago, IL are:

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Cities near Chicago, IL with the most Workforce Management Analyst job openings:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $100,596 per year, or $48.4 per hour.

Manager of Enterprise Workforce Management

Northstone, Inc.

Chicago, IL

Full-time

Posted 3 days ago

New

Job description

Manager of Enterprise Workforce Management

Responsible for leading the organization's workforce management strategy, systems, processes, and programs across multiple business units in the United States and Mexico. This role serves as the subject matter expert for workforce planning, scheduling, labor optimization, workforce analytics, and WFM solutions. Acting as a key liaison between HR, Payroll, Operations, Finance, IT, and business leadership, the Manager drives workforce management initiatives, system enhancements, compliance efforts, and operational improvements while building scalable workforce management practices across the enterprise.

Responsibilities:
  • Serve as the primary administrator and subject matter expert for UKG Workforce Management solutions.
  • Configure and maintain timekeeping, scheduling, accruals, labor allocation, attendance, and workforce compliance modules.
  • Monitor system performance, troubleshoot issues, and coordinate resolutions with internal teams and external vendors.
  • Manage security roles, workflows, reports, system integrations, and ongoing enhancements.
  • Ensure workforce management systems are optimized to support business requirements, labor compliance, and operational efficiency
  • Lead workforce management implementations, upgrades, enhancements, and optimization initiatives across the enterprise.
  • Partner with HR, Payroll, Operations, Finance, and IT stakeholders to gather requirements and design scalable workforce management solutions.
  • Develop project plans, testing strategies, training materials, communication plans, and deployment schedules.
  • Coordinate user acceptance testing (UAT), issue resolution, and go-live activities
  • Support acquisitions, workforce expansions, organizational changes, and business transformation initiatives impacting workforce management processes
  • Partner with HR, Operations, Finance, Payroll, and business leaders across the United States and Mexico to support workforce management initiatives and operational objectives.
  • Serve as a trusted advisor on workforce planning, labor optimization, scheduling strategies, staffing models, and workforce analytics.
  • Partner with manufacturing and operational leadership to optimize labor utilization, shift scheduling, overtime management, and workforce productivity.
  • Present workforce management metrics, recommendations, and strategic initiatives to senior leadership and key stakeholders.
  • Lead and manage the Enterprise Workforce Management function and support the continued development of the workforce management team.
  • Establish team goals and priorities while promoting accountability, collaboration, and continuous improvement.
  • Develop short- and long-term workforce forecasts, staffing models, and capacity plans to support business growth and operational requirements.
  • Oversee workforce scheduling strategies to ensure efficient labor utilization and achievement of business objectives.
  • Direct real-time workforce management activities and recommend staffing adjustments to optimize productivity and operational performance.
  • Analyze workforce trends, labor utilization, productivity, overtime, and operational metrics to identify opportunities for improvement.
  • Develop and implement action plans that improve workforce efficiency, service levels, labor productivity, and employee experience.
  • Identify opportunities to automate manual processes and leverage technology to improve workforce visibility and decision-making.
  • Develop and maintain standard operating procedures, governance documentation, and workforce management policies.
  • Recommend and implement best practices based on system capabilities, workforce management trends, and organizational needs.
  • Design, develop, and maintain workforce management reports, dashboards, and analytics.
  • Analyze workforce metrics, labor utilization, attendance trends, overtime, productivity, staffing levels, and scheduling effectiveness.
  • Review and distribute workforce performance reports on a monthly, quarterly, and annual basis.
  • Ensure the accuracy, integrity, and consistency of workforce-related data across systems.
  • Serve as the primary escalation point for workforce management inquiries and system issues.
  • Develop and deliver training programs for managers, supervisors, Payroll, HR, and business users.
  • Create job aids, user guides, and support documentation.
  • Lead change management initiatives that drive adoption of workforce management tools, processes, and best practices.
  • Ensure workforce management processes comply with applicable federal, state, local, and international labor laws, regulations, and company policies.
  • Partner with HR and Payroll teams to support wage and hour compliance efforts.
  • Conduct periodic audits of workforce management processes, data, configurations, and controls.
  • Maintain documentation supporting compliance, governance, and internal and external audit requirements.

Qualifications:
  • Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field preferred.
  • Equivalent combination of education and relevant experience will be considered.
  • 5+ years of experience supporting Workforce Management systems.
  • 3+ years of hands-on UKG Workforce Management experience.
  • Demonstrated experience leading Workforce Management implementations, upgrades, and optimization projects.
  • Experience working with timekeeping, scheduling, attendance, labor management, and payroll integration processes.
  • Experience partnering with HR, Payroll, Operations, and IT stakeholders.
  • Experience supporting multi-site or multi-state organizations preferred.
  • Strong knowledge of UKG Workforce Management.
  • Experience with workforce scheduling, time and attendance, accruals, labor tracking, and compliance management.
  • Strong reporting and analytics skills.
  • Experience with system integrations and data validation.
  • Proficiency with Microsoft Excel and reporting tools.