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Workforce Management Analyst Jobs in Chicago, IL

KPMG

Manager, Workforce Planning

Chicago, IL

Talent Management, Performance Management, Workforce Planning, HR Analytics, Organizational Design, Diversity, Equity and Inclusion; preferred two years of experience in advisory services within a ...

New

Orion Steel Group LLC

Sr. HRIS Analyst - UKG

Chicago, IL · On-site

$125K - $130K/yr

Support, maintain, and enhance our UKG Pro Workforce Management. You'll be a subject matter expert ... Analyze data, recommend system improvements, and implement configuration changes aligned with ...

NEOGOV

Data Analyst 26-04

Chicago, IL · On-site

NEOGOV is seeking a Data Analyst to support the Illinois Attorney General's office. The role ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

Sonsoft Inc

Appian Technical Manager

Chicago, IL

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Chicago, IL

Workforce Management Analyst information

See Chicago, IL salary details

$39.7K

$100.6K

$177.8K

How much do workforce management analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for workforce management analyst in Chicago, IL is $100,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $136,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs

What are the most commonly searched types of Workforce Management Analyst jobs in Chicago, IL?

The most popular types of Workforce Management Analyst jobs in Chicago, IL are:

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For Workforce Management Analyst jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Workforce Management Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Workforce Management Analyst jobs?

Cities near Chicago, IL with the most Workforce Management Analyst job openings:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $100,596 per year, or $48.4 per hour.

Senior Solutions Architect, Utilities, Workforce and Asset Management

West Monroe

Chicago, IL • On-site

$177K - $208K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Are you ready to make an impact?
We are currently seeking a highly skilled Senior Solutions Architect specializing in Work and Asset Management to join our Energy & Utilities team. This role will focus on designing and delivering solutions that optimize asset lifecycle management, mobile workforce management, and capital investment strategies for utility organizations.
This role can be based in a primary Energy & Utilities office as listed or remote in the United States.
Key Responsibilities:
As the Work and Asset Management Solutions Architect, you will:
  • Lead efforts to refine and implement asset management processes for tracking, maintaining, and optimizing utility assets (e.g., transformers, pipelines, etc.).
  • Design and improve work management processes, including planning, scheduling, and executing maintenance, repair, and inspection work orders.
  • Architect solutions leveraging Enterprise Asset Management (EAM) platforms such as IBM Maximo, SAP EAM, or Oracle WAM.
  • Develop strategies to enhance mobile workforce management, ensuring field workers and mobile operations are optimized for efficiency and effectiveness.
  • Utilize Mobile Workforce Management (MWM) tools, with a strong focus on IFS Clevest, to optimize field operations and mobile workforce coordination.
  • Develop strategies for Asset Investment Planning (AIP) using tools like IFS Copperleaf to enhance capital investment decisions.
  • Partner with clients to analyze their current asset and workforce management systems and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure solutions align with business goals and industry best practices.
  • Design solutions that enhance asset reliability, reduce operational costs, and improve field operations efficiency.
  • Provide analytical insights to support investment planning and prioritize asset-related projects.

Qualifications:
  • Deep knowledge of asset lifecycle management and workforce planning processes within the utility sector.
  • Hands-on experience with IFS Clevest and IFS Copperleaf platforms
  • Familiarity with other EAM systems (e.g., IBM Maximo, SAP EAM, Oracle WAM) and MWM tools is a plus.
  • Strong ability to analyze data and develop actionable insights for optimizing capital investments and asset-related projects.
  • Proven ability to design and implement solutions that deliver measurable business value.
  • Excellent communication and stakeholder management skills to lead discussions, present solutions, and drive consensus.
  • Ability to travel 50%-75% annually.

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Seattle or Washington, D.C.
$162,000-$190,600 USD
Los Angeles
$169,700-$199,700 USD
New York City or San Francisco
$177,400-$208,700 USD
A location not listed above
$154,300-$181,500 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.
You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.

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