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Senior Workforce Management Analyst Jobs in Chicago, IL

Unifin, Inc

Workforce Support Analyst and RTA

Niles, IL · On-site

This role supports schedule creation and optimization within the workforce management tool and ... Analyze historical and intraday data to identify trends and provide recommendations for workforce ...

Unifin, Inc

Workforce Support Analyst and RTA

Niles, IL · On-site

This role supports schedule creation and optimization within the workforce management tool and ... Analyze historical and intraday data to identify trends and provide recommendations for workforce ...

Unifin, Inc

Workforce Support Analyst and RTA

Niles, IL · On-site

This role supports schedule creation and optimization within the workforce management tool and ... Analyze historical and intraday data to identify trends and provide recommendations for workforce ...

Unifin, Inc.

Workforce Support Analyst and RTA

Niles, IL · On-site

$55 - $75/hr

This role supports schedule creation and optimization within the workforce management tool and ... Analyze historical and intraday data to identify trends and provide recommendations for workforce ...

ViziRecruiter,LLC.

Analyst Workforce Systems

Chicago, IL · On-site

$72.88 - $109.32/hr

Overview The Analyst Workforce Systems is responsible for supporting the functionality of the Kronos Workforce systems to support the labor management business requirements for the ADUSA Brands. This ...

New

Village of Glenview

Management Analyst

Glenview, IL · On-site

$68K - $95K/yr

Conduct research and program analysis to inform and influence department decision-making including drafting professional reports and making presentations before senior management and the Village ...

ULINE

Workforce Forecasting Manager

Glenview, IL

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Waukegan, IL · On-site

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

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All JobsWorkforce Management Analyst JobsSenior Workforce Management Analyst JobsSenior Workforce Management Analyst Jobs in Chicago, IL

Senior Workforce Management Analyst information

See Chicago, IL salary details

$55.2K

$113.2K

$146.9K

How much do senior workforce management analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior workforce management analyst in Chicago, IL is $113,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,300.00 and $141,200.00 per year, depending on experience, location, and employer.

What does a senior workforce management analyst do?

A Senior Workforce Management Analyst is responsible for forecasting staffing needs, analyzing workforce data, and optimizing scheduling to ensure efficient operations. They use advanced data analysis techniques to identify trends, recommend improvements, and support decision-making in areas such as staffing, productivity, and cost management. Their role often involves collaborating with management and other departments to align workforce strategies with business goals, as well as mentoring junior analysts. They play a key role in ensuring that organizations have the right number of staff with the right skills at the right times.

What are the key skills and qualifications needed to thrive as a senior workforce management analyst, and why are they important?

To thrive as a Senior Workforce Management Analyst, you need strong analytical skills, expertise in forecasting and scheduling, and a background in business, statistics, or a related field. Proficiency with workforce management software (such as NICE or Genesys), advanced Excel skills, and familiarity with data visualization tools are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure accurate workforce planning, optimize operational efficiency, and enable clear stakeholder collaboration in dynamic business environments.

What are some typical challenges a senior workforce management analyst faces and how can they be addressed?

Senior Workforce Management Analysts often face challenges such as forecasting accuracy, adapting to changing business needs, and managing multiple data sources. Balancing operational efficiency with employee satisfaction can be complex, especially in fast-paced environments where call volumes or workload fluctuate. Strong analytical skills, effective communication with operations and HR teams, and continuous process improvement are key to overcoming these challenges. Utilizing advanced WFM software and staying updated on industry trends can also help ensure optimal workforce planning.

Is a senior workforce management analyst a good career?

A senior workforce management analyst is a valuable role that involves analyzing staffing needs, forecasting labor requirements, and using tools like Excel and workforce management software. It offers opportunities for advancement, specialized skills development, and a stable career path in operations and human resources. The role typically requires strong analytical skills and experience in data-driven decision-making.

What are the most commonly searched types of Workforce Management Analyst jobs in Chicago, IL?

The most popular types of Workforce Management Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Senior Workforce Management Analyst jobs?

Cities near Chicago, IL with the most Senior Workforce Management Analyst job openings:

Senior Workforce Management Analyst jobs near you
Infographic showing various Senior Workforce Management Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $113,158 per year, or $54.4 per hour.

Manager of Enterprise Workforce Management

Northstone, Inc.

Chicago, IL

Full-time

Posted 19 days ago

Job description

Manager of Enterprise Workforce Management

Responsible for leading the organization's workforce management strategy, systems, processes, and programs across multiple business units in the United States and Mexico. This role serves as the subject matter expert for workforce planning, scheduling, labor optimization, workforce analytics, and WFM solutions. Acting as a key liaison between HR, Payroll, Operations, Finance, IT, and business leadership, the Manager drives workforce management initiatives, system enhancements, compliance efforts, and operational improvements while building scalable workforce management practices across the enterprise. 

Responsibilities:
  • Serve as the primary administrator and subject matter expert for UKG Workforce Management solutions.
  • Configure and maintain timekeeping, scheduling, accruals, labor allocation, attendance, and workforce compliance modules.
  • Monitor system performance, troubleshoot issues, and coordinate resolutions with internal teams and external vendors.
  • Manage security roles, workflows, reports, system integrations, and ongoing enhancements.
  • Ensure workforce management systems are optimized to support business requirements, labor compliance, and operational efficiency
  • Lead workforce management implementations, upgrades, enhancements, and optimization initiatives across the enterprise.
  • Partner with HR, Payroll, Operations, Finance, and IT stakeholders to gather requirements and design scalable workforce management solutions.
  • Develop project plans, testing strategies, training materials, communication plans, and deployment schedules.
  • Coordinate user acceptance testing (UAT), issue resolution, and go-live activities
  • Support acquisitions, workforce expansions, organizational changes, and business transformation initiatives impacting workforce management processes
  • Partner with HR, Operations, Finance, Payroll, and business leaders across the United States and Mexico to support workforce management initiatives and operational objectives.
  • Serve as a trusted advisor on workforce planning, labor optimization, scheduling strategies, staffing models, and workforce analytics.
  • Partner with manufacturing and operational leadership to optimize labor utilization, shift scheduling, overtime management, and workforce productivity.
  • Present workforce management metrics, recommendations, and strategic initiatives to senior leadership and key stakeholders.
  • Lead and manage the Enterprise Workforce Management function and support the continued development of the workforce management team.
  • Establish team goals and priorities while promoting accountability, collaboration, and continuous improvement.
  • Develop short- and long-term workforce forecasts, staffing models, and capacity plans to support business growth and operational requirements.
  • Oversee workforce scheduling strategies to ensure efficient labor utilization and achievement of business objectives.
  • Direct real-time workforce management activities and recommend staffing adjustments to optimize productivity and operational performance.
  • Analyze workforce trends, labor utilization, productivity, overtime, and operational metrics to identify opportunities for improvement.
  • Develop and implement action plans that improve workforce efficiency, service levels, labor productivity, and employee experience.
  • Identify opportunities to automate manual processes and leverage technology to improve workforce visibility and decision-making.
  • Develop and maintain standard operating procedures, governance documentation, and workforce management policies.
  • Recommend and implement best practices based on system capabilities, workforce management trends, and organizational needs.
  • Design, develop, and maintain workforce management reports, dashboards, and analytics.
  • Analyze workforce metrics, labor utilization, attendance trends, overtime, productivity, staffing levels, and scheduling effectiveness.
  • Review and distribute workforce performance reports on a monthly, quarterly, and annual basis.
  • Ensure the accuracy, integrity, and consistency of workforce-related data across systems.
  • Serve as the primary escalation point for workforce management inquiries and system issues.
  • Develop and deliver training programs for managers, supervisors, Payroll, HR, and business users.
  • Create job aids, user guides, and support documentation.
  • Lead change management initiatives that drive adoption of workforce management tools, processes, and best practices.
  • Ensure workforce management processes comply with applicable federal, state, local, and international labor laws, regulations, and company policies.
  • Partner with HR and Payroll teams to support wage and hour compliance efforts.
  • Conduct periodic audits of workforce management processes, data, configurations, and controls.
  • Maintain documentation supporting compliance, governance, and internal and external audit requirements.

Qualifications:
  • Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field preferred.
  • Equivalent combination of education and relevant experience will be considered.
  • 5+ years of experience supporting Workforce Management systems.
  • 3+ years of hands-on UKG Workforce Management experience.
  • Demonstrated experience leading Workforce Management implementations, upgrades, and optimization projects.
  • Experience working with timekeeping, scheduling, attendance, labor management, and payroll integration processes.
  • Experience partnering with HR, Payroll, Operations, and IT stakeholders.
  • Experience supporting multi-site or multi-state organizations preferred.
  • Strong knowledge of UKG Workforce Management.
  • Experience with workforce scheduling, time and attendance, accruals, labor tracking, and compliance management.
  • Strong reporting and analytics skills.
  • Experience with system integrations and data validation.
  • Proficiency with Microsoft Excel and reporting tools.