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Workforce Management Analyst Jobs in Raleigh, NC

National Institutes of Health

Management Analyst

Durham, NC · On-site +1

$111K - $144K/yr

We are seeking a highly motivated Management Analyst (GS-0343-13) to drive organizational efficiency, optimize administrative operations, and provide data-driven recommendations that empower our ...

MED-EL Corporation

Contact Center Analyst

Durham, NC · On-site

This position supports workforce management (WFM), reporting, analytics, and workflow optimization to enhance efficiency, improve customer experience, and enable data-driven decision making. The ...

USDA APHIS | APHIS Careers

Management Analyst

Raleigh, NC · On-site

$77K/yr

This position is located in the Animal Health Inspection Service (APHIS), Emergency and Regulatory Compliance Services (ERCS) in the Workers' Compensation Program and is responsible for facilitating ...

Deloitte

UKG PRO HCM Senior Consultant

Raleigh, NC

... a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare * 4+ years of experience leading ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Raleigh, NC

Workforce Management Analyst information

See Raleigh, NC salary details

$37.4K

$94.8K

$167.7K

How much do workforce management analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for workforce management analyst in Raleigh, NC is $94,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $128,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Raleigh, NC? The most popular types of Workforce Management Analyst jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Workforce Management Analyst jobs? Cities near Raleigh, NC with the most Workforce Management Analyst job openings:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,846 per year, or $45.6 per hour.
Senior Workforce Management Analyst (Genesys Cloud CX)

Senior Workforce Management Analyst (Genesys Cloud CX)

Local Government Federal Credit Union

Raleigh, NC • On-site

$85K - $113K/yr

Full-time

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the Experience Center. This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting accuracy, and supporting long-term workforce planning initiatives. The role requires strong technical knowledge of contact center operations, workforce management methodologies, and Genesys Cloud WFM functionality.
NORMAL DAY-TO-DAY WORK
1. Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.
2. Analyze historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy.
3. Support staffing models and capacity plans to align workforce requirements with service level objectives.
4. Provide scenario modeling and "what-if" analysis to support operational decision-making.
5. Monitor forecast variances and recommend corrective actions.
6. Identify opportunities to improve operational efficiency, occupancy, shrinkage management, and schedule effectiveness.
7. Partner with leadership to optimize staffing strategies, queue structures, skill assignments, and routing logic.
8. Support shift optimization initiatives and workforce balancing strategies.
9. Assist with queue consolidation and planning group optimization efforts.
10. Serve as a subject matter expert for Genesys Cloud WFM functionality.
11. Troubleshoot workforce management configuration issues and recommend system improvements.
12. Lead the implementation and optimization of new WFM capabilities and operational enhancements.
13. Trains and mentors team members on workforce management tools and best practices.
14. Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1. Minimum 7 - 9 years of Workforce Management experience, preferably in a contact center environment.
2. Experience working with Genesys Cloud CX workforce management software and systems.
3. Proven ability to analyze performance data and implement effective workforce solutions.
4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full Time Equivalent).
5. Excellent problem-solving skills and the ability to make decisions under pressure.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Must be able to work onsite at Credit Union administrative headquarters.
9. Travel required sometimes.
Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
  1. Experience in financial services or credit unions.
  2. Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.
  3. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  4. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org

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