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Workforce Management Analyst Jobs in Raleigh, NC

Xinnovit

Business Analyst (XIN001_JRTY)

Raleigh, NC · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

TekWissen LLC

Supply Management Specialist

Cary, NC · On-site

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... Assists with cost models, make vs. buy studies, spend analysis, invoice issue resolution and other ...

Xinnovit

Network Project Manager (XIN001_HX6M)

Raleigh, NC · On-site

$44.75 - $57/hr

... workforce management solutions. Our mission is to enable our clients to become more agile and ... This PM will assist in collecting network traffic analyst and for identify gaps within their ...

Resolv.Global

BPO AI Solutions Architect

Raleigh, NC · Remote

$64.50 - $85/hr

Business Process Analysis * Operational Improvement * Solutions Engineering * AI Automation ... Design AI-powered solutions for customer service, collections, recruiting, workforce management ...

ASSA ABLOY

Regional Sales Manager

Raleigh, NC

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

ASSA ABLOY

Regional Sales Manager

Raleigh, NC

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

ASSA ABLOY

Regional Sales Manager

Raleigh, NC

... for workforce management, task management, material management and fire safety & security. At the ... Effectively and efficiently analysing, implementing, and controlling the opportunities within the ...

Aprio

Senior Director, Resource Management

Raleigh, NC · On-site +1

$225K - $300K/yr

Lead resource management and scheduling for a rolling 12-month period, filing deadlines, and peak ... Strong analytical skills with the ability to convert workforce data into clear, actionable staffing ...

Apex Systems

Workday Functional Analyst

Raleigh, NC · On-site

Job#: 3041939 Workday Functional Analyst Location: Raleigh, North Carolina (On-site) Role Overview ... Manage the AI roadmap related to the HR suite of applications. Required Qualifications Education:

InteLogix

Operations Manager - Finance

Morrisville, NC

$80K - $85K/yr

Own financial planning and analysis for large-scale call center operations. * Partner with Operations, Workforce Management, and client leadership to deliver accurate reporting and actionable ...

PBV

Workday Technical Analyst

Raleigh, NC · On-site

PURPOSE OF THE JOB Manages and supports Workday with a focus on Core HCM, Security, Payroll, and ... Supports Workday releases, including impact analysis, testing, validation, and documentation of new ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Raleigh, NC

Workforce Management Analyst information

See Raleigh, NC salary details

$37.4K

$94.8K

$167.7K

How much do workforce management analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for workforce management analyst in Raleigh, NC is $94,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $128,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Raleigh, NC? The most popular types of Workforce Management Analyst jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Workforce Management Analyst jobs? Cities near Raleigh, NC with the most Workforce Management Analyst job openings:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,846 per year, or $45.6 per hour.
Business Analyst (XIN001_JRTY)

Business Analyst (XIN001_JRTY)

Xinnovit

Raleigh, NC • On-site

Other

Re-posted 19 days ago

Job description

Company Description

Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics.
The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry.
Our Goals Are:


To use our expertise to the benefit of our clients and partners through open communication and collaboration.
To ensure sustainable and profitable long-term growth.
To provide a return on investment to shareholders.
To promote employee development.

Job Description

At least 6 months of experience in Loan Servicing, finance, or escrow

Ability to handle multiple tasks and deadlines with attention to detail

Experience working directly with users to define business rules and processes

Ability to manage multiple tasks simultaneously and meet deadlines.


Bachelors Degree is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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