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Workforce Analyst Jobs in Raleigh, NC (NOW HIRING)

Well

Workforce Analyst

Chapel Hill, NC · On-site

$24.66/hr

Workforce Analyst Reports to: Workforce Planning and Optimization Manager Location: Chapel Hill, NC Salary Range: $24.66/hour ($51,300 annualized), plus bonus and benefits Position Summary : We're ...

KPMG

Manager, Workforce Transformation HCA

Raleigh, NC · On-site

Talent Management, Performance Management, Workforce Planning, HR Analytics, Organizational Design, Diversity, Equity and Inclusion; preferred two years of experience in advisory services within a ...

PBV

People Analyst

Raleigh, NC

Analyze workforce trends, identify risks and opportunities, and translate findings into actionable recommendations for P&C and business leaders. * Support workforce planning, talent acquisition ...

PBV

People Analyst

Raleigh, NC · On-site

$60K - $79K/yr

Analyze workforce trends, identify risks and opportunities, and translate findings into actionable recommendations for P&C and business leaders. * Support workforce planning, talent acquisition ...

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Workforce Analyst information

See Raleigh, NC salary details

$34.5K

$101.2K

$155.5K

How much do workforce analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce analyst in Raleigh, NC is $101,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $124,900.00 per year, depending on experience, location, and employer.

What is a workforce analyst?

A workforce analyst works with human resources and management consultants to improve the operations within and customer experience provided by an organization. As a workforce analyst, your job duties include developing staff schedules, collecting staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making processes. Your work helps determine the allocation of staff and resources as well as recruitment and professional development strategies.

What are the key skills and qualifications needed to thrive as a workforce analyst, and why are they important?

To excel as a Workforce Analyst, you generally need strong analytical skills, proficiency in data interpretation, and a relevant degree such as in business, statistics, or human resources. Familiarity with workforce management software, advanced Excel, and reporting tools like Tableau or Power BI is typically required. Attention to detail, problem-solving abilities, and effective communication are essential soft skills for translating data into actionable insights. These competencies are crucial for optimizing staffing, improving productivity, and supporting evidence-based decision-making within organizations.

How does a workforce analyst typically collaborate with operations and management teams to optimize staffing levels?

A Workforce Analyst regularly works with operations and management teams to ensure staffing aligns with business needs. They analyze historical data, forecast call volumes or workload, and adjust schedules in collaboration with team leaders. By providing actionable reports and recommendations, they help operations managers make informed decisions about hiring, overtime, and shift allocation. This close collaboration helps maintain service levels while controlling labor costs and improving overall team efficiency.

What is the difference between Workforce Analyst vs Data Analyst?

AspectWorkforce AnalystData Analyst
Required CredentialsBachelor's in Business, HR, or related field; often some experience in HR or workforce planningBachelor's in Statistics, Mathematics, or related field; strong data analysis skills
Work EnvironmentHR departments, staffing agencies, large organizations focusing on workforce planningVarious industries including finance, healthcare, tech; data-driven teams
Employer & Industry UsagePrimarily in HR, staffing, and workforce management sectorsAcross multiple industries requiring data interpretation and reporting

While both roles involve data analysis, Workforce Analysts focus on employee data, staffing, and workforce planning, whereas Data Analysts handle broader data sets across various business functions. The roles often overlap in skills but differ in their primary focus and application areas.

More about Workforce Analyst jobs

What are the most commonly searched types of Workforce Analyst jobs in Raleigh, NC?

The most popular types of Workforce Analyst jobs in Raleigh, NC are:

What are popular job titles related to Workforce Analyst jobs in Raleigh, NC?

For Workforce Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Workforce Analyst jobs in Raleigh, NC look for?

The top searched job categories for Workforce Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Workforce Analyst jobs?

Cities near Raleigh, NC with the most Workforce Analyst job openings:

Workforce Analyst jobs near you
Infographic showing various Workforce Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, and 8% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,163 per year, or $48.6 per hour.

Workforce Analyst

Well

Chapel Hill, NC • On-site

$24.66/hr

Full-time

PTO

Posted 5 days ago

Job description

Description
Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.
Position Title: Workforce Analyst
Reports to: Workforce Planning and Optimization Manager
Location: Chapel Hill, NC
Salary Range: $24.66/hour ($51,300 annualized), plus bonus and benefits
Position Summary :
We're looking for a collaborative and high performing individual to support the Workforce Planning and Optimization Manager and the entire Member Service Center in the areas of workforce support and reporting.
The role of Well's Member Services team is to create frictionless experiences for our members and help them achieve their best health. Our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal! The primary member-facing role (contact center "agent") is the Well Guide, who answers questions related to medical benefits, coaches our members to set and obtain their health goals, and helps them navigate the healthcare system.
Key Responsibilities:
WorkForce Planning and Support:
  • Partner with Member Services Leadership to manage daily shift schedules for the entire Service Center team, monitoring all unplanned absences and adherence to planned schedules.
  • Monitor schedule adherence issues within the Member Services team and provide weekly reports on areas needing improvement.
  • Track Genesys status adherence compliance and report weekly on areas needing improvement.

Reporting:
  • Update and Maintain the daily and weekly call and chat forecasting across all clients, continuously monitoring and improving forecast accuracy based observed response rates and historical data
  • Develop, maintain and update dashboards in Looker Studio for Members Services leadership to inform on key performance metrics, including capacity, occupancy, and utilization
  • Work closely with operations and PEP to align on the volume of proactive engagements that can be sent each day based on current and forecasted capacity
  • Capture and track operational performance data daily, generating ad hoc reports as needed for Service Center support.
  • Support utilization tracking by maintaining the shrinkage and status reports that includes, but is not limited to, tracking PTO, trainings, and meetings daily for each Member Services team member
  • In collaboration with Operations Lead, maintain and update cross-functional reports and dashboards, including internal reports and client-facing reports.
  • Contribute to standardizing and documenting data definitions.
  • Perform audits of existing reports, as needed, to ensure the highest standards of accuracy are maintained
  • Support the team's data-driven mission by creating visually compelling reports with actionable insights for continuous improvement.
  • Assist with data pulls for outbound engagement initiatives.
  • Collaborate with the Member Services Director to enhance operational reporting, automation, and visibility across the department.

Requirements
  • 3-5 years of experience in an analytical role supporting workforce function or related areas where using data was required.
  • Familiarity with Excel (data management, basic analysis), Salesforce, and Genesys reporting.
  • Familiarity with data visualization and tools like Looker
  • Familiarity with WFM tools like Nice or Genesys
  • Exceptional written, verbal, and analytical skills; able to explain concepts.
  • Problem-solving and prioritization skills.
  • Able to work independently and as part of a team.
  • Ensures relevant operations performance data is captured and tracked.
  • analytical and customer orientation skills.
  • Experience with or interest in learning: SQL/querying languages, relational databases, advanced Excel, statistical analysis tools, Salesforce/Genesys reporting, and data visualization tools (e.g., Looker).

Apply