Workforce Analyst Jobs in Raleigh, NC (NOW HIRING)

Position Summary:

The Senior HRIS Analyst is a senior-level functional and technical resource responsible for administering and continuously improving the company's HR technology ecosystem, with primary emphasis on UKG Pro and its payroll, reporting, workflow, integration, and workforce management capabilities. The role partners with Payroll, Benefits, Compensation, Human Resources, Finance, Tax, IT, and external vendors to support secure, scalable, and well-controlled solutions. This position also supports critical HRIS operations, projects, data integrity, process documentation, and cross-training to ensure effective service and operational continuity.

This job opening is not eligible for immigration/work visa sponsorship.

Areas of Expertise & Special Skills:

• Bachelor's Degree in Information Systems/HR/Computer Science and/or equivalent combination of education/experience.
• Five or more years of progressively responsible experience supporting HR systems, payroll, benefits, timekeeping, reporting, integrations, and employee lifecycle processes.
• Three or more years of hands-on experience with UKG Pro, UKG Pro Back Office, UKG Workforce Management, UKG People Analytics/IBM Cognos, or a comparable enterprise HCM platform.
• Working knowledge of U.S. payroll and year-end processing, payroll tax reporting, retirement plan feeds, benefits open enrollment, ACA reporting, compensation administration, and general ledger processes.
• Experience administering HR systems, workflows, security roles, business rules, system tables, scheduled processes, data imports, configuration changes, integrations, and file feeds.
• Strong reporting and data-analysis skills, including advanced Microsoft Excel and experience creating, validating, scheduling, and governing operational, compliance, audit, and management reports.
• Experience using Microsoft Copilot and other artificial intelligence applications to support reporting, analysis, documentation, research, and process improvement while maintaining appropriate privacy and security controls.
• Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate downstream impacts, manage multiple priorities, and implement sustainable solutions.
• Strong documentation, organizational, and communication skills, including the ability to develop procedures, testing materials, training resources, and technical documentation.
• Ability to work independently and collaboratively with Payroll, Benefits, Compensation, Human Resources, Finance, Tax, IT, auditors, vendors, and other stakeholders in a global, matrixed environment.
• Sound judgment and a demonstrated commitment to protecting confidential employee, payroll, benefits, tax, and personal identifiable information.

Major Responsibilities:

• HRIS Administration, Configuration and Employee Lifecycle Support - Administer and support UKG Pro, UKG Pro Back Office, UKG Workforce Management, workflows, security, business rules, system tables, employee lifecycle processes, PTO plans, global holidays, system releases, user access, and production support issues.
• Payroll, Benefits, Tax and Year-End Operations - Provide senior-level HRIS support for payroll, year-end, Roth catch-up, tax reporting, Fidelity retirement plan feeds and employer-match rules, PlanSource, open enrollment, benefits reporting, ACA 1095 processing, compensation processes, and HRSoft.
• Integrations, Financial Interfaces and Data Controls - Monitor and support HR, payroll, benefits, retirement, tax, SAP, WFM, and financial interfaces; maintain UKG general ledger mapping; support OneStream-related initiatives; test production changes; reconcile results; and perform data audits.
• Reporting, Analytics and Compliance - Create, validate, schedule, and govern operational, financial, payroll, benefits, tax, compensation, survey, audit, and compliance reports while maintaining report inventories, distribution controls, data minimization, and appropriate access. 
• Projects, Process Improvement and Knowledge Management - Lead or support HR technology projects and process improvements, maintain standard operating procedures and technical documentation, deliver user and cross-functional training, and ensure critical processes have documented backup coverage.
• Perform other duties as assigned.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance 
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)