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Workforce Management Analyst Jobs in Maryland (NOW HIRING)

Hirekeyz Inc

Management Analyst

Baltimore, MD · On-site

Management Analyst Location: Baltimore, MD 21226 (On-site) Duration: Long Term Contract Job Summary: Consultant must be able to provide a wide range of administrative and analytical functions within ...

Alutiiq, LLC

Management Analyst

Patuxent River, MD · On-site

$82K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Taxable Entity ALUTIIQ SOLUTIONS LLC Job Title Management Analyst Location MD PatuxentRiver - Patuxent River, MD 20670 US (Primary) Category Administrative Support, Customer Service Job Type ...

Guidehouse

Management Analyst

Bethesda, MD · On-site

$56K - $94K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Management Analyst to independently provide support services to satisfy the overall operational objectives of the National Cancer Institute (NCI), Center for Cancer Research (CCR)

Alutiiq

Management Analyst

Patuxent River, MD

Alutiiq Solutions, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Management Analyst. This position provides business operations support to the Naval Air Systems Command (NAVAIR), Command ...

Guidehouse

Management Analyst

Bethesda, MD · On-site

$56K - $94K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Management Analyst to independently provide support services to satisfy the overall operational objectives of the National Cancer Institute (NCI), Center for Cancer Research (CCR)

Axle

Management Analyst

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Axle is seeking a Management Analyst to join our vibrant team at the National Institutes of Health (NIH) in Bethesda, MD Benefits We Offer: * 100% Medical, Dental & Vision Coverage for Employees

New

Axle

Management Analyst

Rockville, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Axle is seeking a Management Analyst to join our vibrant team at the National Institutes of Health (NIH) in Bethesda, MD Benefits We Offer: * 100% Medical, Dental & Vision Coverage for Employees

New

U.S. Department of Defense (DOD)

$102K/yr

Qualifying experience would be demonstrated by: -Experience developing risk management assessments that inform resolution of complex management problems. -Experience analyzing results for individual ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Maryland

Workforce Management Analyst information

See Maryland salary details

$37.4K

$94.7K

$167.4K

How much do workforce management analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management analyst in Maryland is $94,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $128,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs

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The most popular types of Workforce Management Analyst jobs in Maryland are:

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For Workforce Management Analyst jobs in Maryland, the most frequently searched job titles are:

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The top searched job categories for Workforce Management Analyst jobs in Maryland are:

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For Workforce Management Analyst jobs in MD, the most frequently searched job titles are:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $94,701 per year, or $45.5 per hour.

Workforce Management Analyst II

System One Holdings, LLC

Baltimore, MD • On-site

$38.71/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE
Location: Remote (U.S.) - client site in Baltimore, MD (21224)
Type: Contract-to-Hire (high possibility of extension)
Schedule: 40 hours/week
Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you'll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You'll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests-ensuring strong coverage and service levels.
WHAT YOU'LL DO
  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
  • Monitor and report schedule adherence.
  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS
  • Bachelor's degree, OR equivalent experience
    • In lieu of a Bachelor's degree: additional 4 years of relevant experience (in addition to required experience)
  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment
  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE
  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
  • Experience supporting skills-based routing environments and multi-skill scheduling
  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1

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