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Workforce Management Analyst Jobs in Kentucky (NOW HIRING)

Goldbelt, Inc.

Management Analyst

Elizabethtown, KY · On-site

The Management Analyst will assist in the development of Army Accessions functional programs and materials. Assists in the tracking and assessment of ongoing operations. Reviews forms and reports ...

Goldbelt, Inc.

Management Analyst

Elizabethtown, KY

The Management Analyst will assist in the development of Army Accessions functional programs and materials. Assists in the tracking and assessment of ongoing operations. Reviews forms and reports ...

Chewy

CS Workforce Specialist III

Louisville, KY · Hybrid

$15.50 - $20.50/hr

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating operational performance and progression metrics in the call centers by applying workforce management systems ...

Chewy

CS Workforce Specialist III

Louisville, KY · On-site

$16.25 - $21.50/hr

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating operational performance and progression metrics in the call centers by applying workforce management systems ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Kentucky

Workforce Management Analyst information

See Kentucky salary details

$33.4K

$84.7K

$149.8K

How much do workforce management analyst jobs pay per year?

As of Jul 19, 2026, the average yearly pay for workforce management analyst in Kentucky is $84,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $115,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Kentucky as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $84,747 per year, or $40.7 per hour.

Workforce Management Administrator

Customer Operations

Louisville, KY • On-site

Full-time

Re-posted 5 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Interested in driving operational efficiency through strategic scheduling and reporting? As a Workforce Management Admin at Spectrum, you will oversee scheduling, reporting and auditing functions to ensure optimal staffing and adherence standards. Your attention to detail and communication skills will help identify opportunities for improvement at individual, team and center levels, directly supporting Spectrum’s commitment to service excellence.


How You’ll Make an Impact

  • Utilize scheduling software to adjust center resources, ensuring proper shift coverage in response to changes in call volume, service activity or resource availability
  • Assist with managing overtime and voluntary time off to optimize staffing levels
  • Optimize break and lunch schedules for efficient center staffing
  • Monitor real-time adherence and call statistics, communicating with supervisors to manage on-phone and off-phone activity throughout the day
  • Track and enter real-time exceptions such as sick calls, tardiness and meetings into workforce management systems
  • Manage benefit time accrual accounts, establish thresholds and plan for both scheduled and unscheduled absences
  • Audit and maintain data integrity within workforce management and related databases
  • Monitor call volume and statistics to ensure scheduling and service level metrics are met
  • Liaise with staff regarding workforce management practices and initiatives, updating leadership on staffing issues, performance measures and call statistics
  • Provide input on forecast projections and staffing requirements

Working Conditions

  • Office environment with 24-hour service capability

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience

#LI-JK4
CWF370 2026-72636 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience
Employment Type: Full Time

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